This business is closed and no longer exists here. Court records show that they got into criminal…read moretrouble for operating without insurance or registering their jet skis and having proper safety equipment. If you come here now all the equipment and the floating dock is gone.

I am shocked and furious to even be writing this review, because other than the FRAUDULENT CHARGES…read morewe actually had a great experience... On August 3, at 3pm I went onto the website and booked what I thought was 2 Early Bird specials for August 10th. Paying $309 online. Come Thursday, August 10, my group and I go to the address on the confirmation email. When the employees were unable to locate my reservation in their system, I showed my confirmation email. To which, we discovered the reservation was accidentally made for August 3 at 10am instead of August 10 at 10am. One employee called someone, who I can only assume is 'the boss' and told me they could accommodate my group for an additional $45 rescheduling fee per jet ski. Upon closer observation I realized that my confirmation booking email (which is sent immediately upon booking) was received at 3:02pm. I shared this and contested the additional rescheduling charge (totaling $90 for 2 jet skis) due to impossibility of performance. It should not have been possible for me at 3:02pm to book a tour that already occurred in the past, at 10am. Photos of the confirmation email attached. The employee nicely said there was nothing he could do. He did mention not seeing my name on the early bird ride reservations for the week prior, which supported my evidenced claim of the improper booking. So i asked: online it says you take walk-up's. What if I was just a walk up? I was told it would be $308. At which point I told them, I will dispute the previous charge with my bank- because that booking should never have been allowed to occur. And at this point, I was just a walk up customer with no reservation. They ran my card for another $308. I was told they would void the improper reservation, but they did not. To my surprise, I was charged an ADDITIONAL $600! This charge was performed after I left, I was never told any additional charge would occur and there was absolutely no incident or damage to justify this charge. Between 1) not refunding the improper impossible booking, 2) Attempting to shake me down an additional $90 for 'rescheduling' and 3) Charging $600 out of the clear blue sky I am OUTRAGED! This business is an absolute scam with extremely shady practices! Such a shame because the employees, Alejandro and Kevin were very friendly, the ride was great and we planned on coming back- likely multiple times! Alejandro even took great pictures of our family that I will cherish. I tipped $50 cash in appreciation for their services. And walked away pleased. Until I looked at my bank statement. I am shocked and stunned and feel OBLIGATED TO WARN THE PUBLIC. To be wrongfully out $1000 is a big deal. I have already disputed these transactions with my banks fraud department. I guess you could say this experience was more than what I bargained for.

Avoid This Place - Completely Unreliable!…read more Booked a jet ski rental and showed up excited, only to have the clown owner cancel on me two minutes before our scheduled time. No explanation, no apology--just completely unprofessional behavior. Total waste of my time. If you're looking for a dependable and respectful business, this isn't it. Save yourself the frustration and go literally anywhere else.

Pushed hard to make a deposit to make me commit I understand hard time and trying to schedule. But…read morewhen I got there they were completely vacant there was no need to push. All in all had a great time

Very good communication, and easy process! Friendly guides and they take you in a boat to the…read moreactual jetski location which is on water.

From the owner: Miami's original jetski rental companyread more

Terrible experience. Slow to respond. We drove around to find the meeting spot and weren't able to…read more The meeting spot was super sketchy. Really think this is an illegitimate business.

From the owner: See the sites of Miami from the water on this Jet Ski. Travel the crystal clear waters of Biscayne…read moreBay and enjoy the view of Miami's breathtaking waterfront. See the sun-splashed downtown Miami skyline, the mansions of the rich and famous, the Venetian Islands, the Port of Miami, Miami Beach and much more. Along the way, look for dolphins, manta rays, sea turtles, manatees and other ocean wildlife. A variety of departure times are available throughout the day to fit into almost any schedule.

I had so much fun!! Great service and great people, Def do…read moreit again !!!! I loved it!! Also fair prices !!

Never ever going back !guys where the worst ! Came with my wife to use them and the guys where…read moretalking shit to each !and when I told the guy about the problem he started to tell me stuff about the problem ! Bad service and bad environment!

This place was awesome! My friend and I went to Miami spontaneously a couple weekends ago and…read morereally wanted to snorkel while out there. I found these guys on Yelp and decided to call them to see if there was any last minute availability. To my surprise, they had a tour available for the following day, our last day in Miami. That same night I got a call from the owner. I was dreading answering the phone because I thought for sure it was them calling to cancel on us because of some unforeseen circumstances. But I was wrong! The owner called to let us know that he had an even better tour (one more suitable for what we were trying to do) at a much more convenient time! I really appreciate that they thought to call us and offer us the more beneficial package. I should add that the owner was super kind and helped me throughout the entire booking process. He was very patient with me while I struggled to book online. There site is super easy to navigate, I'm just not tech-savvy. When we did go out on our tour, we were given the greatest captain/instructor. Captain Sasha was so sweet and funny and knowledgeable. It was my first time snorkeling and he walked me through everything and made it all so simple. He was kind enough to take a ton of wonderful photos of my friend and me while we snorkeled. He let us take our time and enjoy ourselves and was such a pleasure. He even gave us a tour of the area which I know he did not have to do. I am so glad that we went with these guys during our time in Miami. Highly recommend them! Thanks again!

She so sweet and we had an amazing day. She showed us around. We even drove all the way down to…read moreMiami city spent extra time took his locations that she doesn't normally go. It was well worth the money.