My waxoligist was AJ and she made me feel so comfortable during the service! She gave me a rundown…read moreof everything she was going to do, the types of waxes they use and why, as well as the history of waxing and which wax works best for certain hair types. She provided a welcoming experience and the building was very clean!

Everyone is very professional and friendly. Salon is always clean…read more Madison is amazing, she makes getting waxed quick and painless.

Worst nail salon ive ever been to. cut my cuticles without cuticle remover, 8 out of 10 fingers…read morewere bleeding, no disinfectant sprayed on them and cut my finger which is very sore. I asked 3 times for my nieces nail to be filed down shorter and it never happened. I had to take her somewhere else and get them filed down. lady next to me wanted a sparkly brown and nail tech told her no. My sister wanted a pin sparkly and tech told her no also. Rude, crude and expensive for what was done. I never did get the manicure i asked for just cuticles and fingers cut up

Will not go back. Had my nails dipped and the are uneven and you can see my nail through the dip…read morein places. The man who did my nails was so tough and I asked him to be more careful---he cut me several times after my complaint!! When I brought it to the managers attention her reply was, next time she will do them and not have him do them....after being charged the full $35 and wasting an hour of my time, I promise there will not be a next time.

This place is amazing! I've been to a few places here in Lubbock to get my brows done but I always…read morefelt as though the service was rushed or the brow specialists just overlooked what I wanted. Tosha at The European Wax Center completely changed the game for me. Not only was she incredibly sweet she also walked me through every step of the process and did a full consultation to find out the brow shape I liked and worked for me! Not only was the service itself amazing my first wax was also free? I highly recommend this place not only for the excellent customer service but the quality of the waxing itself. I will definitely be coming back here the next time I need a wax!

This place needs a new owner, manager and receptionist. Unfriendly, uncaring, and no concept of…read morecustomer service whatsoever. They will take your money for passes and then have no record of it. They will send you a birthday coupon and tell you it cannot be used. Do not expect to be taken care of. My business will go elsewhere!

Best wax I've ever had! Kennedy did a great job and saw me right away. I travel constantly, so I've…read morebeen to a few places and this experience with Kennedy was the best. I just wish I could take her with me.

I've been trying spas over the years, hoping to find one that I liked enough to keep going back to…read more I never really found one that I considered to be the one until I found Smooth Day Spa. I went in for my first facial with Jaime, and I knew I would keep booking here because of how great Jaime was. After a few facials there, I signed up for 6 facials with them (pay 5 up front, get the 6th one free) without any hesitation. Jaime is so sweet, attentive, and just an overall great person! I love coming in to see her. I had one facial with Kaley who was also absolutely wonderful, and I highly recommend her too. Overall, I've never had such positive continuous experience with a spa. I really think this is the best spa.

The atmosphere is great, clean, and professional…read more Britney is great! She is always friendly and knows her stuff. I am sad I am moving because she won't be my go to cerologist anymore.

Worst lady ever. No care. No respect. She destroyed my style. Despite telling her she kept cutting…read morethe lengths too much.

Scheduled visit got there was canceled without a phone call. They didn't even care and were rude.read more

I had gone here when they first opened my eyebrows were just awful i gave it time and went last…read moreweek again worst decision this lady who is supposed to be certified did the crappiest job and I can't even tell you about the tint then with me not liking them and complaining still have the nerve to charge me 50 bucks i can't believe yall have another location i get a better job paying 12 dollars at a nail salon never going or suggesting this place to anyone

Really wanted to love this place. After 4 visits (2 at the original location and 2 at the new) I…read morejust can not love it and in fact do not even recommend it to people when they ask where they should go for a spa day or massage. Deep tissue or heavy pressure does not exist here. Medium is what you will end up getting. First time making an appointment they did not explain the process and I therefore did not get to enjoy a glass of champs or relaxation prior to massage. Second visit they forgot to bring my champs to me. New location has had dirty restrooms both times, new slippers/shoes are too large and are not only uncomfortable they squeak. High pressure sales on ad-on services and products.

The nail tech was great. My problem was the unprofessional receptionists. 1st of all I booked a…read morepedicure for me and my mom weeks in advance. She couldnt even sync our two pedicures to be together even though their are multiple nail techs. They kicked me out of the room after 10 minutes of being with my mom because they had another appointment. When I came in to check in the receptionist was a total snob and clearly snubbed me because im in process of getting remarried. Skip the 100 dollars. For that much the service should be much bette

Courtney does my hair. She is an expert with color. She always gives me a great haircut and…read morestyle. I would highly recommend her for all salon services!

I have such amazing / wonderful experiences with Courtney today. She did such a great job on bleach…read moremy Asian hair. It's took her 3.5 hrs. But look at that!!!! I'm so impressed by her talent and my hair still feels strong and soft.