Moving from California to Colorado felt like a big step, but Sylvia made the entire experience…read moreseamless and stress-free. She was welcoming, responsive, and genuinely supportive throughout the whole process -- her kindness and professionalism made all the difference. I absolutely love the amenities and the gorgeous, peaceful surroundings at Venue at the Promenade Apartments. It truly feels like a fresh start in a thoughtfully designed community. I'm so grateful I made the move -- and even more thankful to have had Sylvia's help along the way!

My and my partner moved here in November and it has been one of the best experiences at an apt…read morecomplex by far. Sylvia and Noah are amazing! They're always kind, caring, and easy to talk to. Anytime I've had a question, concern, or even just an idea, they've taken the time to really listen and help however they can. Maintenance is also fantastic -- requests are handled super fast and everything gets fixed quickly and professionally. It makes a huge difference knowing management truly cares about the residents. They all help make this a great place to live, and I really appreciate everything they do! 10

We have lived in this compelx since January and I have to say, this has been the best apartment…read morecomplex that I have ever lived in, to date. From the moment my partner and I stepped into the leasing office, we knew we wanted to live here. It's a new community, and with all the challenges 2020 has given us, I would say that this has been an excellent experience. The staff that works this complex are amiable and have made sure to continuously follow up with us to make sure that we are living comfortably. The city is working on the lot right now, which is less than ideal, but with the sound insulation, it doesn't affect my day-to-day. I live in a one-bedroom that I think is the smallest that they have for floor plans, and it's perfect. The bedroom is a nice size and fits are king size bed and one large bedside table. The closet space is impressive for a shopaholic like me. We also are renting out a garage as well, and that fits all the extra items that tend to accumulate over the years. Greg has been amazing with helping us with any issue that arises- and communicates to make sure what he knows, we know. We always get an ample amount of notice whenever anyone needs to enter our home, and they do so with proper COVID precautions (i.e. mask, PPE, and gloves), which is much appreciated. What impresses me is the continued improvements that are being made to make this an amazing apartment. They could just leave the apartments how they are and never do the upkeep. The best thing about this apartment is the community itself. We have had the wonderful opportunity to connect with our neighbors in our building and all the others. That is something that is super unique and special since that is unusual for apartment complexes. Getting to know your neighbors allows for a sense of security, which can only be made possible because of the staff's hard work and efforts to make sure this is a safe family-friendly neighborhood. Thank you, staff, for making The Depot our new home!

February 24, the furnace in my apartment goes out, resetting circuit breaker doesn't help, I notify…read moreproperty management immediately, and for each of the three days I've been without heat in the apartment. It is now 4 pm February 27 and a technician finally shows up to troubleshoot and hopefully repair the furnace. The forecast tonight is for temperatures to drop into the low teens... Let the facts and the property management actions speak for themselves, regardless of their marketing spin. There simply is NO excuse for this, try as they may. Do yourself a favor and look elsewhere...

I had the luxury of carefully researching where to live in Castle Rock before I moved. I compared…read moreamenities, costs, reputations and more subjective aspects (by touring many properties). I'm a bit of a nerd and there MAY have been spreadsheets involved. My decision to move to The Avalon was carefully made and I have been completely delighted with that decision. --My apartment is almost brand new and everything about it (9' ceilings, gorgeous cabinetry, perfect condition of walls and floors, plumbing fixtures, door hardware, appliances) is high quality and well maintained. --The price is extremely competitive in Castle Rock's market. Some similarly priced apartments I saw looked like sad motels compared to The Avalon, especially when you factor in an attached 10' x 30' garage included in the rental price. --The quality of construction is head and shoulders above the other properties I toured. For example, all of the shelves are solid wood, including the built-ins in my bedroom. The other properties have wire shelving in pantries and closets and it's just not as classy looking or durable as solid wood. --The leasing office (especially given COVID restrictions) was easy to reach and very cooperative in answering my endless questions before I even toured the property. Now when I contact them (Sophia, Maria and Trevor), they are actually happy to hear from me and to be of assistance. --The online resident portal is efficient and easy to use for everything from paying rent to making maintenance requests to reserving times in the gym and spa. The Avalon is a national corporation and it shows in the quality of the experience they deliver to tenants. --Now, let's talk about maintenance, which can sometimes be the downfall of an otherwise good rental experience. The maintenance crew at The Avalon Castle Rock (Adrian, Jeff, Steve and Frank) are simply amazing. Why? They're eager to help, respond immediately and bend over backward to make me feel like a valued customer and neighbor (several of them live here). Even a special request -- taking the door of my apartment off to facilitate moving in a large couch -- was cheerfully and promptly accommodated by Jeff and Steve (no gratuity accepted). Adrian walked me through how to best manage my vents and thermostat (he even did all the work) to keep my electric heating bill as low as possible. Frank patiently showed up a couple of times because my "problem" was cluelessness about how to work an appliance, then he pleasantly offered to help me program my garage remote code into my car. Everything I noted in my move-in inspection (a screen missing, schmutz on the wall of my balcony) was fixed perfectly within 24 hours. Frank even painted the wall of my  balcony (without being asked) in order to eliminate said schmutz. I could not feel safer or better taken care of because of the attitudes and professionalism of this wonderful maintenance crew. AND they are always masked and very careful about distancing. --I receive something almost every day from Amazon and the Amazon Hub lockers to secure packages are brilliant. (I've seen other complexes with dozens of Amazon boxes piled up next to the mailboxes.) I could actually go on for days about how much I love this apartment and this community. Everything is sparkling clean and well-maintained. Exceptions to policies, within reason, are taken into consideration. Given the amenities, customer service and quality of the apartments, The Avalon is an incredible bargain in the Castle Rock rental market (which is insane and out-of-this-world expensive).

A few weeks ago, I observed or newest office manager; Teal in action. It both surprised me and put…read moreme at ease in a difficult situation. I have backgrounds in the military (Cpl., USMC 1988-1992), Law Enforcement (8 years/now disabled), and a lifetime in customer service. Ive seen a lot of very tense situations unfold, and I've seen trained professionals buckle under the pressure. On that fateful day a few weeks back, I observed Teal in action under pressure. She remained calm, cool, and collect while this situation unfolded. I cannot explain the full details of this incident, but suffusive to say, Teal handled it like a true seasoned professional. Great work!

My wife and I just moved out of these apartments because my wife got a great job offer in Arizona…read more We loved our apartment, it was clean, modern, and lots of open well lit space! The pool was nice and the fireplaces in the park areas were very nice also. The staff was always very friendly and responsive with any needs we had. The price was reasonable, considering the area, and they didn't up our rent for the next year very much had we stayed. Thanks!

Would not recommend. My only goal is to help renters. Caroline specifically is the worst property…read moremanager I can imagine (if she still works there. It's been some years since we've been there, but I felt it still worth calling out.) They tried to increase the rental prices when it stated explicitly in our contract that they could not. It took a fight to get the issue resolved but we were correct. There were actually 3-4 clauses total that were an issue; thank goodness for our lawyer - and he's encouraging a class action suit. Aside from a shady business practice, the location doesn't have a lot to offer. It's very far away from everything and cut off by Lincoln, which gets busy and congested. Few things walkable, not a mature neighborhood. I'd choose the apartments by the light rail over this, but recommend the tech center. Editing to add: The manager is putting what I consider to be private information (when I lived at this location) on the internet, so I think that's a good proof point. To answer the other question about what else I had an issue with: They also were rude during the negotiation (so I DID take it to the manager, and we had to fight with a legal team and, as mentioned, we were correct.) I also feel the walls in the apartments are very thin, and there was little to no security measures. (No cameras in the parking lot, or at least not away from the main office)