Went on the 20 yesterday with my grandson, push chair and all. We couldn't have been made more welcome. Justice the driver was chatty and helpful to everyone getting on. So lovely to see and witness. The friendliness of the 70s. One TM member of staff offered sweets round. It's worth getting this bus even if you don't need to get to the destination! read more

Service x54 is dreadful, unreliable and never a positive explanation as to why the bus doesn't turn up. So tired of same excuses. Not getting a decent service these days is shocking. read more

Absolutely dreadful operator. Rude drivers, knackered buses, I'm surprised they are allowed to operate within the SYPTE if you're looking for reliable transport in South Yorkshire and Derbyshire, Do not use TM Travel, there are a lot better operators. read more

Tm bus drivers are rude. Make out your a criminal, refuse to accept your day rider ticket. First time I've been to Sheffield and will not be touching a tm travel bus again. Apparently if you by a day rider from this company then you have to make sure the ticket they give you has all the relevant details on it. How would someone know what needs to be on a date rider ticket if you havnt used the company before. Bus driver really deserved a good slap and customer service was just as bad. Stay away from this company. They should not be allowed to serve the public and another bus company should be allowed to take over. The public shouldn't have to put up with this service because it's the only service there. read more

My 11 year old son took a tmtravel bus to school, and when he pressed the button at the stop, the driver didn't stop. He pressed the button again at the next stop, but still the driver didn't stop. He stopped after two stops. When I called and complained, I was told that there are road works going on on that road, which was absolutely not true. Thoroughly dismayed at their behaviour! read more

The behaviour of your bus driver on the 252 has given me the worst impression of Sheffield, considering he was the first person I ever spoke to in the City. He was rude, arrogant, and completely obnoxious for no apparent reason . He is definitely giving your bus company a really bad name. I will not be coming back to Sheffield ever again. The bus driver's behaviour was disgusting and uncalled for. He does not need to be rude, he does not need to talk or look down at people. He also does not need to shout across the bus at me- who does he think he is! Firstly, he should know his route, secondly there is no need to be rude, thirdly he shouldn't refuse to give someone a ticket! I got off half way, in the middle of nowhere, and called a cab. Why are paying him, if he refuses to take money for a ticket I was quite happy to purchase! I do not have the bus driver's name, all I know was that he was on the 252 route at 15.08 on 02/09/13 from Sheffield Interchange. According to my research, this bus would have got me to my destination in 10 -12 minutes. He was a caucasian, middle age/older looking man, probably about 50+ with white/grey hair, that was messy and long-ish. He had very stern an angry looking face, with a very foul attitude. Either, he was having a really bad day, he has some really bad personal issues (still not an excuse) OR the bus company is not treating their staff right that it is reflecting in the service they are giving. Overall.. two words: never.again! read more

I regularly use TM Travel's spíra service, as I live in a semi-rural Derbyshire village with only 2 other bus services in and out. This, however, is the only one to go past Clay Cross, my local town. Really wish I didn't have to though. The drivers are rude, obnoxious, clearly have no idea how to drive the bus and so you end up getting off with whiplash. I had an experience with one driver who hammered the brakes on if you were to so much as stand up, only then to shriek SIT DOWN NOW. The service is on most occasions late, either from a meager 5 minutes to a appauling 60 minutes late. The buses themselves are also in bad condition, and on a rush hour service I had to sit on a warm and wet seat (give you one guess what that was nice!) Complaining to the company does no good, I've e-mailed them three times and haven't had any response from them. Fares are also extortionate for the service they offer. Save your pennies. Avoid like the plague. Even if the other alternative is four bus rides away. read more