Had shocking service! Completely mis diagnosed the problem with my washer dryer, paid them money…read morefor fixing it which they didn't fix due to mis diagnosis, then refused to refund my money! Have been trying to get full refined due for two years! Was left with no washer dryer and family with four children need one! Not helpful, no customer service skills whatsoever!

Laurence Daniels the owner and 'repair' person took a £100 deposit from my elderly mother (92 years…read moreold) for what he mis-diagnosed as faulty 'brushes' on her washing machine. He never returned to finish the job which actually was a faulty electrical panel.

Very professional local company and extremely helpful engineer. My washing machine failed during a…read morecycle and Domestec arranged a visit the next day, the engineer solved the problem and gave some useful tips. Fair prices as saved me money compared to buying a new one! Very impressed and would recommend to others. Thanks for your help.

From the owner: Local appliance repairsread more

I just want to say a HUGE thankyou to Lisa. I called this…read morecompany last week asking for help when my fridge/freezer stopped working. Rather than incurring a lot of expense by arranging a visit by an engineer, she talked me through a few simple steps to try on my own first ............ and it worked !! It is not often these days that you find a company so willing to help for no charge, so needless to say their number is now in 'my book' in case any other appliance lets me down in the future. Once again, thank you so much. x

My experience is the same as Carole's - the chap spoke to told me what to do and it worked. Many…read morethanks.

Absolutely a fabulous shop! They stock everything you've given up on searching for…read more Vacuum bags, fuses, parts for vacuums, door bells, wrong shaped plugs, spare fan parts, spare parts for robots. Honestly, this shop has saved my sanity many times. Unfortunately they don't stock my former brain.

I called these guys for an engineer, it was 5pm my cooker had broken down, it's so important to me…read moreas I cook for my whole family every day. They had a friendly engineer come visit me the very next day. I'm so glad I called home app assist. Was a pleasure highly recommend!!!

From the owner: One of the UK's leading nationwide repair specialistread more

Beware. This company ensnares you into their so called free Membership Scheme without getting your…read moreformal Agreement. It is a clever ruse. They have your credit card details so at the end of the 6 months free period you are charged £80 plus which you then have a fight on to get refunded. They make it exceptionally difficult to cancel the policy as the Membership team you call is in fact AI and seems to be deaf to the word "cancellation". after 4 emails and telephone call I am still trying to cancel the membership.

Rang GoAssist as was in desperate need of a repair. The one positive I'd say is each customer…read moreservice person I spoke to in GoAssist and BigWarranties was kind and polite, but goodness me you end up getting sucked into different memberships, policies and payments to get one repair booked in. I didn't actually end up needing the repair so rang to cancel, but then also needed to seperately cancel a BigWarranties policy and a membership with GoAssist. Thankfully I'd written these down myself but via email correspondance (after sign up) none of these things were clear. Both businesses say you have to email to cancel but then when you email you either get ignored or told to call. When you call you get through to an automatic person and if you say you want to cancel your policy/membership you go through some automated rigmarole before the call gets cut off. So you have to ring again and say you want something else to be put through to a person so then you can cancel it! I would be so worried if you were an older person or someone who's not tech savvy that you'd end up in multiple contracts all auto renewing without even realising. I feel frustrated for being sucked into it all and although I think now I've cancelled everything il be keeping a close eye on my bank account to ensure nothing more is taken out. Avoid !!!