He is quick and honest and does good quality repair work for reasonable prices…read more Also I misplaced my pick up ticket and he could still find my shoes.

I 100% recommend he was so kind and so friendly and so helpful. He had my shoes fixed within the…read moreweek. He was extremely affordable fantastic man if you need your shoes fixed, you have to go here.

I just found a photo of myself standing with my husband, Rob, at the edge of the Grand Canyon. I'm…read morewearing the boots that Robert spent days repairing for me because they were my FAVORITE boots of all time. They weren't even real leather. I just loved them, and I told Robert that. I think he actually cut his hand while repairing them because he was so devoted to getting them right. I have so much respect for him, that he is such a dedicated person, and I was thrilled to come across that photograph because it commemorates those boots! I framed it recently. Thank you, Robert, for giving me several more years of wear on those.

I had a pair of boots that had a dent in the top of one that made it somewhat uncomfortable to…read morewear. I stopped in on my lunch hour to drop the boot off and Rob graciously fixed the boot right then and there within 10 mins and gave both boots a good brushing and waterproofing for the upcoming winter months. Excellent price, great work, and great customer service!

Great product, excellent customer service. Recommend Red Wing boots to anyone in the market for a…read morepair of work boots that will last!

From the owner: The Ultimate Fit Experience is at your local Red Wing Store. Years of innovation have led to an…read moreexperience that gets you in the perfect pair of work boots. When you step into the store, the whole experience is engineered and built for one person--you. Your Red Wing Ultimate Fit Specialist will help you build a fit system tailored to your specific needs to keep you supported, comfortable and safe--all day, every day. We also offer comprehensive care after your boot purchase, including complimentary oiling and lace replacement for as long as you own your footwear, plus convenient access to minor and major shoe repair. To learn more about the Ultimate Fit Experience, visit us today!

Took such great care of my EDW (every day wear) cowboy boots! Took them in for new heel pads, and…read morethey not only replaced the pads, they repaired the area on my one heel where I had begun to wear out the wood of the heel itself. THEN... they shined my boots! AND they had the boots ready sooner than I expected! Service above and beyond in my humble opinion. and the price was well worth the service as well.

Took almost a month to replace a TImex watch battery then you gave it back broken!!! Horrible…read morecustomer service. Promised the watch in a week, then when I came in to check on it , was told that there was an issue putting the back on so give them another week.!!! THis is laughable....you broke the watch and tried to fix it. It ultimately was almost a month before you gave it back broken. I took it elsewhere and they confirmed you broke it. They had no issue at all taking the back off in front of me and even putting a new battery in - less than 5 minutes to determine it was damaged.

Very simple repair done just ok. Remnants of glue showing. But convenient to my location. Not too…read moremany shoe repairs left.

I will never return to this store ever again! Please go elsewhere! Shockingly that it is full of…read moresmokes in there. No respect for customers who doesn't smoke. They messed up my Birkenstock shoes that I had to bring shoes in another shop to fix my bottom sole that it was all blank. It was supposed to be rugged and with a Birkenstock logo. And what's tragic is that they only accept cash.

Being involved with Security work on and off for the last 20 years I needed a few things, "tools of…read morethe trade". :) Living only minutes away, I stopped by "New York Police Supply". And I must say, it's one of the best stocked stores for Police and Security people. A vast inventory. Mike and his staff are very polite, professional people. They have a wide selection of products. The store looks somewhat small from the outside but I may add that there are 2 levels, upstairs and downstairs full of everything from clothing to shoes, tote bags, flashlights, badges, knives, caps, and the list goes on. They also do tailoring if needed. And if they don't have what you're looking for, they'll do their best to order it for you. Also even though the parking lot looks small out front, there's parking behind the building too. I got everything I was looking for, and prices are fair. If you're in this type of work, I suggest giving them a try.

I was nervous at first, because this type of store isn't usually the place I would shop at…read more However, with recently relocating to the area and in need of something for self defense, this looked to be my best option. I am originally from a state that has a lot looser rules on carrying self defense items. However, the trip to the store was definitely worth it. The woman who helped me was so kind, informative, and overall had great customer service. I was at first uncomfortable walking into the store as I had never been in a place like it before, but she immediately made me feel comfortable and welcome. I would recommend this store to anyone, including other women like me who are new to self defense.

I brought my 2 pair of loafers in. I was told I had to pay upfront $50. I asked how long it would…read morebe and the women at the desk said one week. I called in one week and she said " Did you get a text?" I said no . She said well when you get a text that's when they are done. I said you promised a week and she insisted she did not!! She insisted she said 10 days or more.Continued to argue on the phone until I said fine I'm not arguing with you about it. I won't be back I should've read the reviews. I questioned the work and she said if you hadn't worn down the heel he wouldn't have had to build it up again.

DO NOT BRING YOUR SHOES HERE. I should have listened to the prior reviews.. I don't know why I…read moretrusted this place. I brought my favorite Sperry's here to see if they could clean and refresh the leather and glue down one area on the side where the fabric had started to fray. When I received them back, the whole sole was glued around the shoe with globs of glue. They do not look refreshed at all, the leather in the front got damaged from I'm guessing how the shoe was clamped or a tool that was used. Also the stitching was frayed and damaged. I'm crushed that my favorite shoes were damaged like this and at a store that's supposed to fix shoes!! I went in to request a refund (which I did receive), but when I expressed my concerns for the damage done to my shoes, I was told that they did their best but that the shoes are older shoes. I don't know who's bringing new shoes to a repair and restore shop, but this is unacceptable service for either new or old. If they didn't think they could do the work, they should've never accepted it. Did I mention they require you to pay up front before any service is provided? Strongly do NOT recommend

I came here as a recommendation after being fitted with custom orthotics. I have very wide feet so…read morethe store clerk showed me the line Propet that they carry that specializes in wide width shoes. She did warn me ahead of time that their Fall collection for Propet did not come yet but she did promise she could find something in my size. I then proceeded to look through their catolog but when she went to find my size, she said there was barely anything in stock. She then said they would need to order my size but I would only receive store credit if the shoe didn't fit. I felt that really defeated the purpose of having a specialty feet store so you could try on the sizes in-person. It is unfortunate they don't have more wide width shoes in stock for customers to try on before buying. I also found the store clerk was not that helpful in helping me even though I was the only person there.

Back to Feet First I go, I have been a customer for at least 15 years. I have a foot with an…read moreagonizing sore: toe, as in toe rubbing toe. Tammy spent 40 minutes searching for for the right shoe. Up and down stairs, to other stock areas. We narrowed it down to one pair that worked and she custom fit them with inserts and pads. I highly recommend this privately owned caring shop. The road at this entrance on Clinton Ave, Rochester has been under repair for months . The road crew has equipment that appears in the way of their entrance. Persevere, it is excessible and youu will leave happy with a bag of wonderful shoes.