I 100% recommend he was so kind and so friendly and so helpful. He had my shoes fixed within the…read moreweek. He was extremely affordable fantastic man if you need your shoes fixed, you have to go here.

Overall, a great experience with some caveats. The workmanship is good, but in my experience, the…read moreattention to detail is not quite as high as other cobblers I have worked with. Heel replacements and sole protectors tend to be a bit uneven in some parts, for example, and could be sanded a bit smoother. However, I am nitpicking, as these are things no one will notice unless they see the shoes up close. But if you want work done on a particularly nice pair of shoes, there are other cobblers that could be better suited. The big pros are speed and pricing. Pricing is very competitive and affordable. Turn around time is generally within a few business days for most smaller jobs like heels.

I had a pair of boots that had a dent in the top of one that made it somewhat uncomfortable to…read morewear. I stopped in on my lunch hour to drop the boot off and Rob graciously fixed the boot right then and there within 10 mins and gave both boots a good brushing and waterproofing for the upcoming winter months. Excellent price, great work, and great customer service!

World-class customer service. This guy does not miss. Only orthopedic certified shoe technician in…read moreRochester. 65+ years family business. Need I say more? - Matt K.

Great product, excellent customer service. Recommend Red Wing boots to anyone in the market for a…read morepair of work boots that will last!

From the owner: The Ultimate Fit Experience is at your local Red Wing Store. Years of innovation have led to an…read moreexperience that gets you in the perfect pair of work boots. When you step into the store, the whole experience is engineered and built for one person--you. Your Red Wing Ultimate Fit Specialist will help you build a fit system tailored to your specific needs to keep you supported, comfortable and safe--all day, every day. We also offer comprehensive care after your boot purchase, including complimentary oiling and lace replacement for as long as you own your footwear, plus convenient access to minor and major shoe repair. To learn more about the Ultimate Fit Experience, visit us today!

So late October/early November I took two pairs of shoes to Tonys Repair shop in Fairport. One…read moreneeded heels - the other needed a new sole covering as it was dirty and starting to show wear. The top leather was fine as was the heel. I loved these comfortable shoes enough to spend the money and I spent $60.00 to have the soles covered by a professional shoe repairman. The shoes were supposed to be ready November 15th, I called several times and they were not complete. I called again yesterday and finally got a TXT today - they are ready!!! 2.5 months later. So Ken and drove the hour and a half to go get them. Here they are. The shop women said if they had covered the whole sole it would have been over $100. I told her if I had known this would be the finished product I would never have spent the $60. How unprofessional - how disappointing. They should have offered a refund and now after all this - my favorite slides are going in the trash.... Buyers who try to salvage a favorite beware - Don't go to Tonys' Shoe Repair. Well I can't post a picture I guess - they essentially put another sole on top and the toes show the old beat up original - it's awful. I should have read the reviews

if I could give 0 stars I would. awful experience trying to get my husband's boots repaired…read more brought them in last October to be repaired, didn't get them back till December. repair lasted a week so my husband took them back as the glue had come undone and tony blamed him for misuse of the boots, took another several weeks to get them back and within another week or so the repair failed again, took boots back and again he blamed my husband when they were working inside on concrete for misuse and abuse of the boots. husband went to pick them up again a few weeks later and there were screws all through the soles, refused to give money back or offer compensation other than a future discount. terrible service, worse craftsmanship, don't go here.

I will never return to this store ever again! Please go elsewhere! Shockingly that it is full of…read moresmokes in there. No respect for customers who doesn't smoke. They messed up my Birkenstock shoes that I had to bring shoes in another shop to fix my bottom sole that it was all blank. It was supposed to be rugged and with a Birkenstock logo. And what's tragic is that they only accept cash.

The work was done on time, properly and reasonably priced. However, I will never return to this…read moreplace. The smell of what I think (hope, feel ??) was tobacco was disgusting! I had to open the windows of my car for 5 minutes after leaving just to get the stink out of my hair, coat, etc. Shops on the other sides of this place MUST be affected as well.

Being involved with Security work on and off for the last 20 years I needed a few things, "tools of…read morethe trade". :) Living only minutes away, I stopped by "New York Police Supply". And I must say, it's one of the best stocked stores for Police and Security people. A vast inventory. Mike and his staff are very polite, professional people. They have a wide selection of products. The store looks somewhat small from the outside but I may add that there are 2 levels, upstairs and downstairs full of everything from clothing to shoes, tote bags, flashlights, badges, knives, caps, and the list goes on. They also do tailoring if needed. And if they don't have what you're looking for, they'll do their best to order it for you. Also even though the parking lot looks small out front, there's parking behind the building too. I got everything I was looking for, and prices are fair. If you're in this type of work, I suggest giving them a try.

I was nervous at first, because this type of store isn't usually the place I would shop at…read more However, with recently relocating to the area and in need of something for self defense, this looked to be my best option. I am originally from a state that has a lot looser rules on carrying self defense items. However, the trip to the store was definitely worth it. The woman who helped me was so kind, informative, and overall had great customer service. I was at first uncomfortable walking into the store as I had never been in a place like it before, but she immediately made me feel comfortable and welcome. I would recommend this store to anyone, including other women like me who are new to self defense.

DO NOT BRING YOUR SHOES HERE. I should have listened to the prior reviews.. I don't know why I…read moretrusted this place. I brought my favorite Sperry's here to see if they could clean and refresh the leather and glue down one area on the side where the fabric had started to fray. When I received them back, the whole sole was glued around the shoe with globs of glue. They do not look refreshed at all, the leather in the front got damaged from I'm guessing how the shoe was clamped or a tool that was used. Also the stitching was frayed and damaged. I'm crushed that my favorite shoes were damaged like this and at a store that's supposed to fix shoes!! I went in to request a refund (which I did receive), but when I expressed my concerns for the damage done to my shoes, I was told that they did their best but that the shoes are older shoes. I don't know who's bringing new shoes to a repair and restore shop, but this is unacceptable service for either new or old. If they didn't think they could do the work, they should've never accepted it. Did I mention they require you to pay up front before any service is provided? Strongly do NOT recommend

Great work. Spotty Customer Service. I have taken my Bostonian's here a few times for a cleaning…read moreand heel / sole replacement. Today I picked up a pair that was out for a cleaning and received the worst customer service by Don, one of their long term employees. I gave him an opportunity to correct his conduct by letting him know that he was not being customer friendly. Don shrugged and then wanted to know if I was dropping off another shoe. I said NO and that although I liked the quality of Sofia's service I also expected to be treated with basic respect. Again Don shrugged and gave me the impression that he could care less. Sadly they have lost not only my business but I will NEVER recommend them again. One bright note: Dave Kelly, who is on the Sofia business card (near the register) has served me most times I have dropped off my shoes. Dave has always been professional and consistent. He may be the owner. For 2017: I am being very clear about voting with my wallet. I will no longer support a business that does not provide consistent customer service.

Back to Feet First I go, I have been a customer for at least 15 years. I have a foot with an…read moreagonizing sore: toe, as in toe rubbing toe. Tammy spent 40 minutes searching for for the right shoe. Up and down stairs, to other stock areas. We narrowed it down to one pair that worked and she custom fit them with inserts and pads. I highly recommend this privately owned caring shop. The road at this entrance on Clinton Ave, Rochester has been under repair for months . The road crew has equipment that appears in the way of their entrance. Persevere, it is excessible and youu will leave happy with a bag of wonderful shoes.

Unfriendly, unknowledgeable, zero communication, unhelpful, unhelpful, unhelpful. They obviously…read moredo not want your business. Go somewhere else. Oh, did I mention unhelpful. 3 of the 4 other customers there were disappointed in the service too or lack of service. A lot of unhappy customers.