DO NOT USE THIS COMPANY! They are dishonest and untrustworthy. They promised a detail service but did not deliver it. The work they did, I could have done but I wanted a deeper cleaning that I was willing to pay for. I'm a firm believer in giving folks chances to do what's right but this company refused to cooperate. Every ad in Facebook is charging $199 for a detail with a spotlight on deep cleaning the interior. I reached out to several places to see if they would do an engine/engine bay detail (which I was willing to pay for) but most said No. Tito's not only said they would do a deep cleaning but would also do the engine detail. To my surprise, he stated it would only be $25 extra. I let him know via the chat we were having on Facebook Marketplace that I was still waiting for other companies to respond and he stated that he would drop his price to $170 if I went with him on the spot. I agreed and scheduled it for Saturday 7/4/26 at 8am. They came out and a young man named Roberto started to work on my vehicle. When I came out to check on the work he was almost done with the interior but many of the stains that I expect to be removed were still there. I asked if he was going to clean it better and use the steam and he stated that I only paid for what he was doing and if I wanted the deeper cleaning it was a different package. I didn't want to argue with him as I was going to deal with whoever I was dealing with in the chat. He then proceeded to wash the exterior instead of the engine which I asked him if he had already done it. He said he was doing the engine last, which I found odd since he was going to get the exterior of the truck wet again, at least the front part, but if he wanted to work harder then that was on him. Not 15 min later he stated he was done. I checked the engine and it was still dirty! When I pointed it out, he said he did not feel comfortable getting my engine wet so he only wiped down the top areas. I told him that since he did not detail the engine then he was going to have to reduce the price, which he said it would only be $150. My mistake was paying him and not checking everything. After he left I found areas inside that were still very dirty letting me know he didn't even touch it. I immediately took pictures and sent them to whoever I was chatting with. They apologized and stated they would come back out to make it right. It was scheduled for them to come out Saturday 7/11/26 at 8:30am but they did not show at that time. When I contacted them, they said there was a confusion on their part and asked if they could come out Sunday 7/12/26 at 11am, which I also accommodated my schedule AGAIN. They once again did not come out. When I reached out again they stated they were running behind and would be coming out. THEY NEVER DID. I requested a refund for services not rendered and I have been ghosted. I gave them a shot to redeem themselves so I don't feel bad giving them a negative review. read more
