The staff here is beyond helpful! Friendly and quick. Getting my money orders are never a problem…read more Unlike some places I go too, and their machine is ALWAYS down. Management helps when lines are backed up and is never too proud to be one of the team members. I will continue to come to this location.

On a Saturday they had two, slow employees, and it was full of homely-looking people. Parking is…read moreokay. Not a good location. Took forever just to get a payday loan, because the computers were running slow.. Probably won't visit this location again unless I have to. I usually go to the one in west Nashville.

Called to ask if I could cash a check, but when i got there they said "we don't cash checks at this…read morelocation". Could have saved me a trip across town.

I needed to come in and get a debit card that was mistakenly closed by the bank. I came in for a…read morereprint. I watched two tellers sit on their computers, "unable to help," while customers waited in their lobby. I watched two bank managers assist one elderly gentleman. And when one was finished, she went directly back behind the counter, unable to assist further. Hilariously poorly run. Will not be back, and will look into other banks for the future.

Absolutely the most unprofessional experience banking i ever had. David Rhodes, the bank manager,…read moredoes not care about you as a customer. After filing a complaint to get infomration on my account being put on hold, he admitted to not doing any sort of follow up as to what needed to happen to get the situation rectified. When contacting him to actually do the followup he gave smug reply's filled with indifference and incompetence. This is not the "man" you want watching over your finances. Do yourself a favor and go somewhere else with your banking needs. The leadership at this branch is only looking to take your money and to not be botherd while eating their Burger King.

Reggie, Brandon and Traci were all extremely helpful, setting up my new accounts promptly, and…read moreproviding necessary paperwork in a timely way. I won some cash in the Money Machine. Kinda like TSA check, but way more fun!

This is the first bank in 30 years that declined to open a bank account due to my credit, although…read moreI am a government employee of 3 years. So much for "Metro partnership" and "community". Stay away.

By far the worst bank I've come across in East Nashville. These express bank atm is filthy. Even…read morethough I used their filthy machine I went across the street to get some singles and coins, they told me I needed an account to get change. The reason was they could not type it in their computer to make change. They did not attempt to offer me an account, they didn't offer to use one of their own account, and they don't have a guest account to do small transactions like a currency exchange. I need a new back and they will not get the business. Pour customer service for non-members.

I am a huge fan of Suntrust in general, and this branch too. It's convenient since I live in East…read moreNash, but the people are very friendly inside too. My husband's debit card was stolen last year, so we had to go in & get a new checking account, new cards, etc. They were so nice! I cannot remember the guy's name that helped us - Josh maybe? - he was so great. Very accommodating, understanding, and took care of everything for us. Fabulous! I have also been in to have a document notarized - easy peasy. Great branch!