Excelente atención del GM Carlos Muñoz profesional y conocimiento lo recomiendo ampliamente ,…read moreexcelente en español

From the owner: The TitleMax team is here to help. We will do our very best to help every person who walks through…read moreour doors find a lending option that works for them. We may be able to help even if you don't have perfect credit. We offer swift lending decisions and same day funds, so pop by today to learn more and apply.

I have dealt with this company over the past two years and the customer service is Superb. They…read moreworked with me when I didn't think I had a chance to get a loan. Again, I thank you.

There was no hassle in obtaining my loan and great customer service. Highly recommend this location!read more

Online and in the location, the service is rather slow. I had to leave or be late for work. The…read morecommunication is sparse and limited. Didn't know what was needed for payday loan or if I was to receive the funds.

Needed a go-to! I've been here before and they help out so much. Yessica helped me this time and…read moreunderstood tat I was on a time crunch. Got me in, approved, and out. Loans are a very last resort, and they don't make it stressful.

I had a girl name Kibby helping me and she is very efficient with her work I would recommend you…read moretry to get her to help you.

When I first got there I asked to speak with someone who speaks Spanish for my mom. We waited until…read moreone was available. My mom is older and needs assistance she asked for my help in front of the teller. First she told my mom she was not going to give her the withdrawal because her signature didn't match her previous signature. I told her that's ridiculous. You have her ID this is her social what's the problem. So she went to speak to the Bank Manager she came back and said she wasn't going to be able to give my mom her money. I asked her if I could speak to her supervisor she said she was in a meeting and asked me to have a seat. I told her no I'm going to stay right here. The Bank Manager came and acted like she didn't know what was going on then basically accused me of forcing my mom to withdraw money and asked me to step aside. I'm there to help my mom I don't understand what the problem was this is how they run the bank now? My mom needed the money to pay the guy that is putting a new roof on her house. It was outrageous how she just told my mom she can't give her her money because her signature didn't match. So people can't change their signature? I have never been to a bank that denies someone their money and treats the person that is there to help so bad. The teller started smiling and laughing while I was explaining what was going on to the Bank Manager. There was nothing funny about the whole interaction I had to go to 3 banks 2 hours wasted when it should've been an in and out thing and had to call my brother for assistance. My mom will definitely be closing her account here and it is this branches fault. There was no explanation given. I had to ask the question's ridiculous the second bank at least gave me options. Very poor customer service Iris needs to be fired immediately. She has No patience or compassion. I'm outraged.

Please do business with any other credit union. I have not missed a single payment and after…read moredealing with a natural disaster, I had to use a lower insurance policy for 2 months. I am now having to pay another $1300 dollars on my loan, which they have converted into an additional $113 per month on my notes. No questions asked. No empathy about what I had to pay for which caused me to not have the full coverage insurance for only 2 months. I never missed a note despite what I had going on and they decided to screw me over anyway. I spoke to their support over the phone and they had attitude and told me the decision is final. Shell Credit Union "When you're with us, you're family". You are the worst family ever.

Okay. I love this bank but I hate the drive thru. They take forever. I sat in the drive thru lane…read more45 min. Only 1 person handle all the lanes. Horrible

Everyone must be new. No one seems to know what they're doing and the wait is extremely long. Even…read morewith what seems to be very basic transactions there's a lot of back and forth. You can even hear the employees in back at drive thru apologizing for the wait. A lady sitting inside said that it always takes a long time here. Send a trainer here fast!!!

Great Customer Service ! I went to the one on Wilson and they required 2 proof of ownership and I…read morehad to drive back home and came to this one and they only requires one !

If I could give zero stars I would! Hands down the most…read morefrustrating title experience I've ever had. Been in this business 20 plus years! Have never experienced any of this! Fees were added throughout the transaction with no upfront disclosure, and when questioned, the response was dismissive and unprofessional. They deflect responsibility, fail to follow industry regulations, and don't respond when concerns are escalated. If you want surprise fees, missed deadlines, and zero accountability, this is your title company. Otherwise, stay FAR FAR away.