Let me start by saying: Rip Off
1. My Loan has been paid on time, every time.
2. My problem is that after paying my monthly payment in Sept I decided to pay down my principal. Like any smart person would do. The Lady worker, Vaughn, did not apply the money to my principal. (Is what I was told) even though I specifically asked her to put a $50 payment towards it.
3. When I questioned it, after making another $100 payment towards my principal with Calvin (so I thought) I was told it has to go toward my October payment, which isn't due for another almost 25 days. (In what world do you have a loan and can't pay on the "principal" balance) a world of fraud and con artist, a world where Big business preys on hard working Americans in hopes that they aren't smart enough or disciplined enough to pay their debt.
4. Now they're holding $100 of mine that was paid yesterday because the branch can't apply it to the principal, per their District Manager Jason Goggins, who by the way blew me off and did not call me, as he stated he would but I guarantee you, if I owed TitleMax and was deeply in the rears he would be calling me everyday. Smh, I bet he'll call once he finds out that I'm not being quite about this.
5. TitleMax Branch Worker's Gabe me bad information and one flat out lied to me, to get me off the Phn. I was told that I could pay on my loan at anytime and if I wanted it to go to the principal, all I had to do was specify that and as long as my current payment was paid it would go to my principal.
I'm a professional freelancer and ran into a crunch, I needed a some cash fast to hold me over until my invoicing had been paid. I researched and after reservations I decided to go with this company because I knew it would be paid off soon. The Branch gets a 2 and that's based off them being kind and doing the best they can, however, TitleMax Corporate and upper management is horrible and if I could give them a negative, I would.
Their inability to properly train their branch workers, keeping them updated with correct information has made my experience HORRIBLE! The lack of concern for ALL of their customers and commitment to follow through is way below mediocre. If you're a person of substance, do yourself a favor don't go to these loan sharks. Their hidden policies try to rail road you into paying them more money in fees than what is necessary. Now, I'm having to contact attorneys and spend more money because they've neglected to put a $150 dollars toward my principal. Not to mention the interest that incurring daily on the principal balance that should be less the $150. I can only imagine the number of people that have been taken advantage of by this company. Only blinded by their need of fast cash. TitleMax, you got the right one and you can thank Jason Goggins, because of your disregard of this matter.
Do yourself a favor and FIND ANOTHER WAY!! This is exactly why I wait to do reviews, it always takes some time for the real deal to come forward. The jokes on you TitleMax, not only did you fail to gain an Amazing customer but you've now made an enemy. Who will share her experience with everyone that will listen. read more