DO NOT USE THIS PLACE TO GET YOU'RE BIKE REPAIRED!!!!!!!
I recently put my downhill bike in to have the frame bearings replaced. i called them to arrange a day for it to be booked in. all was fine until i handed my bike to them.
they said all the work would be done on the day i had booked it in for, great i thought. i called them the next day to see if they had managed to fit the bearings. they told me that they hadn't had a chance to look at it. no biggie i thought as they must have been busy.
they contacted me the next day to say they had removed the old bearings but the axle that they sit on were worn and needed replaced, they said that they would install the bearings to the frame and then just needed to wait on the new axles coming. i said ok go ahead and do the work. this was on a thursday morning. i asked them when they thought it would be ready and they said monday. monday came and went with no phone call from them so did tuesday so i called them on wednesday and the person i spoke to said yes you're axles have arrived but i won't be able to fit them untill friday as i have a day OFF tomorrow.!!
this really annoyed me. i am a mechanic and the only reason i put the bike into them was because i don't have the bearing removal/fitting press at home.
i called them again on thursday morning to ask if the bearings had been pressed into the frame and if they were i would pick it up and put it back together myself. as i built it up frame the frame when i bought it anyway. the person i spoke to said thad they were installed and it just needed to be put back together. great i thought. i was just about to leave the house and something didn't seem right to me so i called them back to confirm if they were pressed in. after being put on hold for a few mins they then told me that they weren't installed!!!!.
They will tell you a pack of lies and delay getting you're bike back to you. i would seriously not recommend anyone using them as it has been 8 days since i put my bike in to get fixed through appointment!!!!
very poor customer care. if i could give them no stars then i would. read more