I made an appointment online to get full new set of tires over my lunch break and had a great…read moreexperience here. James (I am 90% sure I am remembering his name right) was super friendly and fast! He noticed that the tires I had selected and paid for online (using what was suggested by the discount tires website when I entered my license plate) were not the right size and found that the higher quality tires that did fit were $70 less per tire! I often feel reluctant about car related purchases because I know they will be expensive and I feel like people will often try to sales pitch you into buying something even more expensive, but that was not the case here which I really appreciated. He did present me with a few extra add ons like new windshield wipers (which I did get, $21/wiper for a VW) and a new spare tire because mine is probably 10+ years old (which I did not get). I was refunded the difference between the cheaper tires + the wipers and the original price I paid and my car was ready in 45 minutes! This location is across the street from a Wing Stop, Noodles, & a Jersey Mike's. There were plenty of seats to wait in but it was also convenient to run across the street and grab lunch while my tires were being changed. Sounded like appointments were the way to go, walk ins on a busy day could have to wait up to 90 min. Highly recommend this place!

The staff at this location are so polite and professional. It is refreshing in the auto repair…read morebusiness, espeically as a female customer. I trust this company, and will not buy tires from anyone else. I've brought 3 different vehicles to this location over the years.

This specific Firestone as of today is amazing. The manager Patrick was amazing as well as the…read moretechnician. The technician came up to me and told me about a problem that I should fix soon, the struts, (without trying to sell to me) and they did the rest of the work same day serpentine belt, oil change, new tires, free alignment, everything I asked for and they gave me the best experience I've had at any place, this is my new go to, I also came in as a walk in same day and they still got it done in a few hours.

I visited Firestone on Robert Street in St. Paul to have my tires balanced. The experience left me…read morewith mixed impressions. When I brought the car in, I was told the lifetime balance and rotation warranty no longer applied--even though it's for the original purchaser, the tires are still on the same wheels and vehicle, and the agreement clearly states it's a lifetime service. When I questioned this, the agent said there it was five years, then that there wouldn't be a charge and that he'd take care of it. I appreciated that, but it left me confused as to why the warranty terms were dismissed in the first place. While the service was being performed, the technician began a multi-point inspection even though I had specifically requested only a tire balancing and no rotation. I stopped them, but they had already marked the air filter as dirty--which is surprising, since it was recently replaced and the vehicle has not been driven much since then. Most concerning, though, was that they inflated the tires to 45 PSI--well above the manufacturer's recommended 30 PSI stated clearly on the vehicle label. That's not just excessive, it's potentially dangerous. I had to let the air out myself afterward to correct the issue. I called the shop after my visit to let them know the tire pressure was 15 PSI over the recommended level. They mentioned the issue could be related to the automatic tire inflation system (?) and assured me they would check to make sure it's working properly. I appreciate that they took the concern seriously. The balance service was ultimately done at no charge, but the inconsistencies in communication and the overinflation issue give me pause about returning in the future.

Amazing service as always!…read more Mike is awesome he always takes care of me and gets me right in with no issues. Very fast with their service as well.

Awful custom service and experience. Was in to get a caliper replaced and a diagnostic of my…read morevehicle. after getting a separate diagnostic done I can tell you this place will upsell you for everything! Not to mention how persistent their desk workers are for commission on the "firestone credit card", guy calls me 3 times in the span of 30 minutes to come down and sign up for the stupid card... I JUST DROPPED MY CAR OFF, HOW DO YOU EXPECT ME TO GET THERE QUICKLY?! Better yet, the worker tells me they will have my car done by "the end of the day", just to call them an hour before close, get put on hold twice, and whined to by the worker that he's the only one working. Never coming back to this place, I would suggest you set your sights on a better establishment.

This location is Amazing! Brought my car in for some maintenance and after some work it was working…read morelike brand new. Ever since then I bring my car here. The manager Dustin along with Jonathan and Isaac always make you feel welcomed and appreciated. Since I've moved here to Minneapolis this is the best customer service I've received being here, they really make you feel valued. Thank you to the staff for helping get my car back and at it. Value your service and knowledge.

I brought my vehicle to the Tires Plus on Lake Street to replace a tire that was covered under…read morewarranty after a bulge was identified. The repair was completed, and I left assuming everything was taken care of. The next day my tire pressure light came on. I figured it probably just needed to be reset after the service. By Monday morning, the tire was completely flat. I called the store expecting them to take responsibility and help resolve the issue, especially since the tire was under warranty and they had just serviced it. Instead, I was told I would need to tow the vehicle back in. I explained that I didn't think I should have to pay for a tow when the problem appeared to be related to the work they had just done. Rather than working toward a solution, the manager, Jonathan, became combative and argumentative. The tone was defensive and dismissive, not helpful. When I asked for the name of his manager or someone I could escalate the issue to, he refused to provide it and acted like there was no one above him. I ended up having to call the main customer service line myself to try to get this resolved. I did not create this issue. The tire was covered under warranty, I brought it in for repair, and shortly after the service the tire was completely flat. A reasonable response would have been an apology, arranging a tow, and correcting the problem. Instead, I was met with resistance and poor customer service. Really frustrating experience, and not what you want when dealing with something that directly affects vehicle safety.

Out from Utah when my power steering pump went out. Mark got me in, next day, to have his amazing…read moreTech Bill complete the job. Honestly I couldn't be happier with their professionalism and service. HIGE fan of Steve's Tire & Auto.

I started coming here a few years back and have been really happy. The techs are nice and explain…read moreeverything that needs to be done and why and the value/cost of the work being done is exceptionally reasonable.

I just rolled a tire into there without an appointment and asked if they could fix it. No problem,…read morethey would try for that day or at latest the next day. I got called the next day around 1 PM and he said they could install it on my car whenever, no need for an appointment. I drove right over and I was out the door in about 10 minutes with a $40 bill for a slow leak tire fix. A very satisfied customer!

1st time I've been to Samaritan Tire/ Edina. Which I was referred by a friend due to there great…read morelevel of training and knowledge of cars. This team was outstanding and so much help regarding cars on a woman's level! Great communication and very friendly and so polite. I highly recommend and will spread my word on the team at Samaritan Tire in Edina. Thank you Very Much ! Kris L.

I highly don't recommend this place for its high charged. They charged me four tires, tires…read moredisposed, tires supplies, and recharge freon, a total of four hundreds fifty three dollars. But they CHARGED me four hundred thirty four dollars and ninety seven cents just for labor. C'mon, I can recharge freon myself. This is a RIP-OFF and it's not right. Changing four tires (185/R70/14) and tires disposal, cost me $933.70? You be the judge if this is right or wrong. My invoice proof it.

My car had a scraped right fender. I took it in to Bonfe's, got an estimate - which seemed high,…read moresince they were charging by the hour not only for labor but for paint - and asked Brian Bonfe for a better rate. He went to the office and returned with an estimate which he said was better. I took it and left quickly - later got a better look and found he was charging $81 more than the original, rather high estimate! This was his idea of "giving you a break" on the pricing. As I was in a hurry to get the work done, I left my car there and eventually paid the first estimate. The experience left me with a bad feeling about Bonfe's, even though the work done was very good.

I had taken my car here for years before it changed hands. Under the new ownership, I was quoted…read more$1000 for a repair that was framed as a safety issue. After getting a second opinion from a trusted mechanic, I found out that I had been overquoted about $350, and that the repair was not necessary. Do not recommend.

I'm sorry, but I have to do this review. This facility is under new ownership , prior to this I did…read morenot have any issues for the many years that I've been going there. I brought my car in because it was making a noise while driving. They had it in their possession for three full days and drove it enough to use up a half a tank of gas. I brought it in full and when I got it back, it was half empty. They said they couldn't find out what the problem was. I ended up taking it to the dealer, and the dealer said that the brakes were metal on metal at this point. I contacted parents and they admitted to me they didn't check the back brakes. I ended up having to get my rotors replaced as well. I don't know if the fact that they drove my car with bad brakes extensively damaged the rotors. my car only has 65,000 miles on it. I just don't think there was any excuse for them not figuring out it was the brakes within one day. Definitely shouldn't take three days and many many miles of driving it to try to "listen for the noise" themselves even though I played audios of what it sounded like for them..