I have been coming here for years now. They are great. I know if I have an issue they will provide…read morean honest estimate. The people are super nice and their dog is the sweetest girl. As others have mentioned, they are very busy and you might not get an appointment right away but that should give you an idea of their quality work. My most recent service was great and at a great price. They found and fixed what was wrong faster than I had anticipated. I would highly recommend them.

Quality diagnostics and excellent work. They're always busy so appointments may be a little…read moreextended, proof for me of very high quality work. Highly recommend.

Do not trust this place. They destroyed my brand new tire and will not admit fault…read more I came to swap out my tires and the very next day my TPMS came on. I went and looked and my tire was ruined with a deep cut. I went back and showed them the damage and they kept saying it was curb damage. Which is not possible as all I did was drive home that day and the tires were brand new. It has only been 1 day since I was there. The tires also don't look like it was put on evenly. Keep in mind all 3 of my other tires are and look brand new. The constant mocking of all the employees telling me it was curb damage instead of handling the situation professionally has prompted me to write this review. Do not trust them to work on your vehicle. They do not admit fault and will mock you if your vehicle has damage. A nightmare scenario for the customer. Edit: - If it truly was curb damage. The damage would be on the right side, not the left. - If the tires condition was already in this state, then i should've been notified because I would not have allowed them to put this on my car. The receipt says "Tire condition checked"

Don't do it......dropped car of for 4 new tires and 2 hours later get a call that the technician…read moreran my car into a concrete pole!! On the phone i was told it was a scratch but when i got there it was a total bumper replacement, rear fender and tailgate.... I understand accidents happen but my car not only has a camera, but the SEAT vibrates as it approaches an object. The worse part of this is not shop but dealing with their claims department...hence i would not recommend this operation cause if you need to be made whole from their own doing - FORGET IT!!... I got an estimate from a reputed body shop in town and gave it to the adjuster from Dunn Tire (3rd party vendor) and they basically cut it in half, declined some repairs based on interview with shop, want to us aftermarket parts and noted that pricing was agreed upon between them and the body shop - which I can tell you is NOT TRUE!! I turned the paperwork over to the body shop and they said nobody has every contacted us regarding this and that the car cannot be fixed for that amount... Oh by the way Dunn cut the check and sent it to me, so they are trying to sweep this under the carpet as a done deal.. well it is not. on top of the damage, later i was able to calm down and look at the tire job and low and behold the RIM on the same side of the accident was scratched ... when i advised the adjuster of such damage and took the pictures, they said do you have before pics to prove damage didn't exist.. REALLY!!! for anyone still wanting to us this business. I recommend take pictures of you rims and tires before hand.. I asked adjuster which part of the car did the shop actually work on??? the tires they responded... interesting the tire is correct so how would the rim get damaged and it be the rim on the same side as the accident??? never less i am still fighting to get the rim covered and the body shop is dealing with the repair costs, which is a 8 day repair which i will be given an rental but with stipulations. I know this is a very long story and believe me it is not over.... I have a 3 year old truck with zero issues, 30K miles not a scratch inside or out and now i have a damaged car with dimished value and looking to be made whole and i get the run around... REALLY!!! AVOID cause if something happens you will regret it like i am..... Want to make sure everyone is aware that this was the 12th street location!!!

While traveling cross country we had a wheel bearing go and Vadim and his team fit us right in and…read moregot us back on the road within the day. Just a fantastic crew!

Came to Erie from Pittsburgh on vacation for 5 days. Blew my brake line on Presque isle in my 06…read moreTahoe with 300k. Called Precision at 8 am the next day and they got me in and out by 1030. Didnt break the bank very fair pricing. Super nice place with tons of high end products and accessories available on hand especially for jeeps and trucks, plus a coffee bar. We take yearly trips to Erie and look forward to adding our yearly maintenance to our schedule here to ensure a safe ride home. Conveniently located 2 minutes from Presque. THANK YOU BRYAN! See you next summer!

Great customer service! We were traveling from AL and concerned about our tires and they took our…read morecar in and fixed it up! Free of charge for a nitrogen fill up. If we needed tires, we would only buy them here!

Made appt days in advance, when I get to the store they had no tires. Tires were ordered and made…read moreanother appt. tires were sent to wrong store. This place is a joke from what it used to be.

I took my car to be inspected. I knew I needed an alternator and a tail light. Water has gotten…read moreinto it and it needed replaced. I'm not sure what was checked but they put a new inspection sticker on my car and I drove off with the same problems I came with. Even if the alternator is not an inspection requirement, the lights definitely are. I still have to get my car fixed. I don't understand

Very nice mechanics! Carlo is awesome! For a 20 year old, it's in the pricer side, but quick…read moreservice!

Garret is a fair & honest mechanic & business owner. Started using him when he purchased the…read morebusiness from Tony, when we lived in Waterford. We live in Southwest Millcreek & still, take our vehicles to Garret in Waterford to be repaired..

From the owner: State inspection and emissions, oil changes, tires (mount, balance, rotate), replacing motors, ball…read morejoints, brakes everything your vehicle may need we can do!

This shop is the best! They got another year out of my car and fixed it up when another shop told…read moreme to junk it! Finally the car did die the following year and they handled that well too (frame was rusted out). The staff on the phone are marvelous. the waiting area is convenient and comfortable to all and I noticed there was even a baby changing area! As a woman I can tell you I was treated well there where st some other places I've been treated like I was an imbecile and disregarded-not at Harrell!! I liked how I could communicate to them directly via text and got an immediate response from a real person every time-very impressive! This place is managed well! I had a five-star experience all the way around. Mr. Harrell give the staff a raise! Keep these staff members doing what they are doing now because it's all good. When I need a service again I'm coming back!

After dropping over $5,000 on February 06, 2026 to have some "issues" fixed I was back less than…read morefour hours later the first time it died at the end of my drive way due to the gas line not being hooked up. Then it was back again one month later with another issue after my 2020 Dodge Durango was in their possession for three days. First time I had it on the highway the check engine/start stop warning lights (SEE ATTACHED PICTURES) lit up my dashboard and the engine was sputtering and pulling. Called Harrell Automotive the next day and they ran a test on it and said it would be another $850.00 to now replace 6 spark plugs. After receiving the invoice after the job was supposedly done it was $999.95 owner discretion of "supposed" work done. Average price to change 6 spark plugs is approximately $650.00. Fast forward to March 22,2026 I have had my Durango back in my possession for twelve days and when I drove it past 50 mph same issues happen again, and same EXACT diagnosis (SEE ATTACHED PICTURES). I'll let fellow customers decide but I do not deal in coincidences, especially the same exact diagnosis. All of this was after Michael(Owner) reached out to me and asked how we could rectify the situation after leaving a negative review just two weeks ago. I gave him the benefit of the doubt but same diagnosis in less than a month, makes a customer wonder was there even work done or was just an invoice written up? No one will ever know because we as customers do not know what goes on behind the garage walls. There is always an excuse "when a vehicle breaks down it can get expensive" Always have an answer for everything. Their mechanics must eat real good at the expense of their customers. They say they treat us like family, I would not want to know how they treat enemies. How does someone's vehicle have more problems after Harrell Automotive has possession of it? I am from Erie born and raised and I do not like people who come here and overcharge for shotty work and then have the nerve to call us family. They say in their commercial that they will wash your car for free and they will do the job RIGHT THE FIRST TIME. Fellow Erieites PLEASE read and listen to my review and do not give this company your business, there are so many other GREAT HONEST garages in town that deserve your business for a fraction of Harrell's cost. Do yourself and favor STAY AWAY and you also save a lot of time and money. He doesn't care about us local people anyway. He is not from here he is just looking to pad his pocket book get a nice retirement check out of us and move on with his life. Finally pictures and diagnostic do not lie, I urge everyone to buy themselves a personal vehicle scanning tool. They pay for themselves UPDATE I received a phone call from the owner this morning on March 24, 2026. He told me I was blasting him, and then I received three text messages from his wife, Recommending I call the owner and apologize, for what? My still disabled vehicle. Here is where they are dishonest and I attached the texts to my photos (SEE PHOTOS) and I will quote her word for word. "In Brian Cohick's case, the "owner discretion" he refers to is Michael's charity to a disabled Veteran and Brian did not pay any portion of the $999.95". Ok folks here's the truth why I did not pay because the owner called me on my cell phone asking me what could be done. I said fix my vehicle and I do not want any more lights coming on. He asked me to take down my original review in return for the work that was supposedly unrelated to the $5,000 I gave them a month prior. According to Harrell Automotive spark plug and wiring repair costs $999.95 HAHA. As for her closing statements about honesty, I was honest when I removed the initial review and was a man of my word until the same issue and diagnostic came up (SEE PHOTOS) in which I informed Michael if it does the review will go back up, again I am a man of my word. She also states that it's not uncommon for more problems to occur after fixing another one, REALLY? After the initial $5,000 I gave them it's not uncommon for another $999.95 issue to occur (work performed in exchange for removal of initial review). She also stated we stand behind our work, first we will hit you with $5,000, then a week later oh $999.95 spark plugs? HMMMM interesting. Anyone in Erie who let's them touch your vehicle and have not read all the reviews, good or bad please read them all. Fair shake. But do not say I didn't warn you. Lastly please look at all the pictures I have attached carefully and think about your decision. Erie Strong!!!!

I dropped off four tires and wheels to get mounted and balanced, it took 5 days to do and when I…read morepicked them up they hammered the wheel weights on the outside of my custom wheels and scratched the paint and did nothing but rebalance them but when i got home the stick on weights they used just fell off because they didn't even clean the wheel before putting them on. And this cost me $137.

I originally gave Dunn tire one star after five visits purchases from tires to brakes to whatever…read morewas needed the last visit went bad really quickly the manager scrambled to do a repair in a hurry that repair lead to further hidden damage that was found at vehicle inspection station document it photographed... Through The services of your help I gave one star because of the Trumatic experience then was contacted by Dunn tire's corporate office after viewing the photos and the repair bill from a mechanic that corrected their mistake as you can see below Dunn tire has finally made it right my thanks for realizing they had a problem hairy Schleyer from Dunn tire's corporate office mail the check info for the damages with their apologies. It just shouldn't of taken so long and never should've went so bad so quickly and leaving hidden damage behind I may go there in the future as they are close, but I will watch them like a hawk!

I've taken my vehicles here for inspection a number of times…read more They have never ever once tried to upsell or say your car needs something that it doesn't In fact the opposite- I took my 96 F 150 there - complaining of it driving a bit rough...they drove it and said- ehh- it's an old truck- it's fine...and it doesn't need anything to pass inspection- you are good to go - less than 50 bucks. Communicative. Fair. And they few times they did work- I've never had complaints.

I've been taking my 22 ft RV to Valley Tire Pros in Erie, PA for 4 years. They were recommended to…read moreme by another tire company who couldn't service a 22 ft vehicle. They have taken care of tire maintenance, oil change, transmission fluid change and annual inspections. This year I also came back for an alignment upon Terry's recommendation .. glad I did. Steering is much improved now. Everyone I've encountered is knowledgeable and professional. I'm pleased to give them my highest recommendation.

I will need a new muffler or exhaust system only 3 years after getting a complete system in 2020…read more Even after the initial install I was not happy because I still had muffler noises. I won't be going back.

For starters, when I scheduled my appointment online, I picked the wrong date, and Rich at Monro…read moreMuffler still agreed to perform the oil change anyway when I showed up a day early (and definitely not a dollar short.) I presented him with my coupon, expecting to pay at least $10 more than the offer on the coupon as there are typically "hidden" charges. What a great discovery to see I was only charged the coupon amount plus tax, which included a list of extras! Kudos to Rich for a job well done and a hat-tip to Monro for taking good care of a brand new first-time customer. As they say in the movies, "I'll be back..."