STAY AWAY!!! Blew me…read moreoff 4 days in a row with no notice. Showed up with the wrong parts which they charged me double for. No paper work, no receipts, or warranty was given to me AS DISCUSSED BEFORE I PAID THEM FOR PARTS UP FRONT. They charged me for a more expensive transmission then showed up with the cheaper model hoping I wouldn't notice. He then lied again about it being out of stock. I confirmed this through the manufacturer. I ended up paying them for labor they didn't complete just to get them to leave and they still threw a fit. Completely unprofessional and dishonest!

Responsive and seems to know what he is talking about. Canceled on me twice due to illness and then…read moredeciding to go out of town unexpectedly. I get it, things come up. Can't fault him for having a life outside of work and also an illness. Likely will go with someone else as I need the car fixed and I can't depend on him coming.

If I could give 10 stars I would. Just took my F150 there about two weeks ago. Thought I was going…read moreto be spending a lot of money. Turned out to be less than $100 and done in one hour. Truck runs perfect now. If you want honesty, this is the place. And you will feel the friendliness.

So glad to find a local, reliable auto place. After so many disappointments, we are so happy!…read more Charlie is honest, speedy and easy to work with!!

Byrd Automotive and Diesel truly came to the rescue when a routine maintenance job on my son's Ford…read moreF-250 Super Duty 7.3 Diesel quickly turned into a nightmare. Even though we felt a bit embarrassed to call for help, he was courteous, professional, and resolved the issue without hesitation. If the level of service we received is representative of how he treats all his customers, I can confidently and highly recommend Byrd Automotive and Diesel.

From the owner: 20+ years in the industry. You get a Certified technician that comes to you with out the hassle of…read morehaving to tow your vehicle or pay the HEAVILY inflated parts and labor rates of your mainstream shops. You get to sit in your comfort while I come to you. Fully capable mobile services with in shop services offered for larger projects.

Needed Brakes/rotors on my daughters car..Called & spoke with Wayne about coming in. Was worried…read moreabout squeaking & faulty brakes. Wayne was very gracious & kind telling me to come in & he would check it..(my 2 grandchildren were in car) Wayne took the car in right away..& serviced it, good as new..Quick & Professional Service. Was grateful for his concern..An excellent rep. for this local company..I have told everyone at my church & family about Express Oil Services..Will definitely be a repeat customer..God bless you Wayne & Express oil..

DISAPPOINTED! Buyer beware of HUGE markups on parts (up to 200%), opting for aftermarket parts…read morethat almost fit and Regional Management uninterested in customer service! (Kudos to Marshall and Wayne for trying!) We trusted this Express Oil location with oil changes and repairs since 2021. Unfortunately, a major repair in March 2025 revealed very serious issues. The shop installed aftermarket rear strut assemblies. Afterward, Honda performed an alignment and found the rear camber at -2.2° and -1.9°, outside factory specifications. Rear camber on this vehicle is not adjustable, so the geometry should fall within spec if the correct parts are used. Express Oil insists the parts are correct, even though the car cannot be aligned properly and now requires additional repair. Managers tried to reason with Regional Manager, but they declined replacing the part. The Managers are not allowed to provide Regional Manager contact information, so further communication must go through corporate. This same shop previously damaged the vehicle's oil-pan threads over time and a self-tapping screw was needed. Store managers, Marshall and Wayne, were polite and tried to help, but corporate policy blocked any real resolution. Because of this experience and the alignment results, I no longer trust their mechanical work. I recommend caution when having major repairs done here and suggest confirming all parts with the dealer before approving service. SO FRUSTRATED!

I am very disappointed. On April first, I made an appointment online for 9am on April third…read more According to the website, they had my tires and confirmed the appointment. When I saw my car still sitting in the parking lot at 10 am I went to the desk and asked for the reason it still hadn't been seen an hour after the appointment time. The woman said they didn't have the tires that were listed on the website. She looked at the computer and said their inventory said the tires were there but they couldn't find them. She offered some Mavis tires. I've had good luck with those and agreed. At 10:30 my car was still sitting in the parking lot. She told me they couldn't find the Mavis tires and offered a brand I've never heard of. I told her I would go to the store in Cumming who confirmed they had the tires. I told her when I arrived the tires should have been set aside to make sure the work could be done. If not, they could let me know so I could reschedule without having to wait. A 9am appointment should mean work will start around 9am, not an hour and a half later. At the very least, I should be given an apology which never happened. I would give them one star but I have had good service in the prior year so I didn't think the store deserved an overall one star. This store needs to be better organized and remind workers courtesy is important.

Made a request on line.. second location because the first called 30 mins before my appointment to…read moresay they didn't have my tires this one did the same exact thing. This is after wanting to make sure they had updated their inventory on line which is what to first store told me was the reason why I was getting such a last min call. DO NOT WASTE YOUR MONEY on DEPOSITS and DO NOT WASTE YOUR TIME SCHEDULING because they will not have your tires.. I CHOOSE DIFFERENT TIRES BTW SO IT WASN'T A BRAND THING. Worst business dealings I've had in quite some time! Don't bother with this joke of a tire company! 0 STARS DO NOT RECOMMEND

Although I did not buy a vehicle from here, I appreciated the time they took to show me the vehicle…read moreI expressed interest in. When I called, there were a few vehicles that had caught my eye. However, I needed to drive them and compare some features. When I arrived, the salesman was ready with the keys. We were able to complete the test drives and give me more info on the vehicles to make me feel comfortable moving forward. Ultimately, I did not purchase a vehicle. But I did not feel rushed. The salesman was patient and informed. He made the experience simple and I will come back to see what they add to their inventory.

I took my truck to John Megel Chevrolet for a routine oil change and tire rotation. During the…read morevisit, I was told I needed to replace all four brakes at a cost of over $1,000. Since I had replaced the brakes just last year, I decided to get a second opinion before spending that kind of money. I then took my truck to another shop for an alignment and a brake inspection. They found that my brake pads are still at approximately 50% on all four wheels and do not need to be replaced. This experience has completely damaged my trust in the service department. Being told I needed over $1,000 in unnecessary repairs is unacceptable. I strongly encourage anyone who is quoted expensive repairs to get a second opinion before authorizing the work. It could save you a lot of money. I won't be returning for service, and I hope this review helps other customers make an informed decision.

Pricey, but consistent…read more (This sentence is so I can post because there is a character minimum on reviews)

Really nice here and not too bad of wait. They will rip you off though! Be careful, just go in and…read moreget the oil change because you can get an air filter or anything else on Amazon. Nice guys though, always have coupons.