The worst most uncompassionate vet I've ever encountered. My cat has been fighting an abscess for a…read moreweek and took a turn for the worse on Labor day. I called his emergency line. He answered rudely and the first thing he asked me is if I will have the emergency fee. How on earth do I know what that is? So I ask him what it is and he isn't even sure himself and roughly throws out a $300 estimate. He doesn't even mute me while he tells his wife "I'm going to take care of this cat then I will come back and get started cooking." He asks how long before I make it there and I tell him about 20 minutes. I load up my distressed cat and when I'm 2 minutes from his building he calls me and yells "ARE YOU ALMOST HERE?" I Said I'm 2 minutes away!' And he hung up on me! Once I get there he looks him over,takes his temp etc and tells me he's going to prescribe an antibiotic and to inject it straight into his wound and let it run out. I ask him if it will help him and that I was worried about his labored breathing. He proceeded to tell me "no,he's on his way out. His body temperature is at 98° and he has a 5% chance of survival" WHAT?! I'm so distraught at this point crying etc while this man has absolutely no remorse or caring bedside manor at all. It's clear he wants to get home as soon as possible. So I give him back the antibiotics and tell him I want to put my cat down,I don't want to take him home and give him antibiotics when he's actively dying and suffering. He kind of huffed and puffed but agreed. I put my cat on the table and his gives him the syringe to put him to sleep and my cat is fighting hard to live. After about 5 minutes he gives him another syringe. Mind you I'm balling this entire time. I point out how much he's fighting to stay alive. He checks my cat for a heartbeat (my cat is still moving,panting,and breathing) when he sticks what I can only assume is embalming fluid (a fat syringe of fluid) directly into his stomach. After my cat has passed he has me literally drop my cat INTO A TRASH BAG and then he DROPS THE TRASH BAG ON THE FLOOR. and charged me $300. Not once did he give condolences or even seem remorseful. Completely cold and stone faced the entire time. I would not take my animal to him if you paid me!

The dr care. I took my sick chihuahua there. She charged me for tests she didn't do. She didn't…read moreeven try to help her. Then she euthanized her. I was very disappointed in the dr care . It was a new woman dr

Long post, but worth the read if you care about your fur baby and want somewhere that cares for you…read moreand your animal. I took my pup here twice and I will NEVER go back or recommend to anyone. A couple of days before my second appointment for puppy shots I called because my pup was having itchy ears and constantly shaking his head. The receptionist told me they could not fit me in before my appointment for his shots. I said that was fine and I would continue using Benadryl if I had no other options. She called back quickly and let me know they had a same-day cancellation and could see him for his shots AND his itchy ears. She told me they would be able to look at his ears and treat them after his shots. I rushed around and took the entire afternoon off of work to get it taken care of, as any pet owner would. I got there and I sat in the room alone with my pup for longer than I even saw the vet, which was right in line with how my first appointment also went. The vet came in and after assessing him said she was going to give him the shots and shave his belly due to some light irritation from urine on it. As she was doing this she said that we could look at the schedule for a light sedation and ear cleaning/treatment. I am too nice of a person to get rude at appointments, but I was quite surprised by this as I had been told we were doing it all that same day and I drove 30 mins plus took off of work specifically for his itchy ears. She rushed me out to the front desk, seeing her was less than 5 full minutes, and told them she could "squeeze me in on top of other appts another day because it wouldn't take long." ....but she couldn't do it the same day I was already there AND scheduled? What? I said I wanted a Saturday due to work and the front desk woman went back to ask the vet, who said no to Saturday. She scheduled me for an afternoon and then a lady from the back came up to say, in front of me, that they would all be "out" that weekday so I had to do a different day. I was told I could drop my 12-week old, not completely kennel trained, pup off and leave him for the day, all while I could hear a dog barking and crying from the back in a kennel... the place gave me as an adult anxiety, no thank you for my puppy. The front desk woman acted like I was being ridiculous when I declined to do that due to kennel training being in progress. The entire interaction with the front desk was condescending and off-putting after an already off-putting experience with the vet. On top of all of that, once I got home, I checked my puppy and the vet had CUT HIS STOMACH WHEN SHE SHAVED HIM. I noticed a small amount of blood and turned out she had nicked his stomach. Also, at my first appt they were an entire hour behind. I was extremely understanding and did not mind one bit as I knew they were helping animals. When I got into the room with the vet, I felt rushed and got a vibe that she did not truly care about my animal. Turns out that vibe was correct after my second appt. There are only two employees there that seem warm and welcoming and I truly hope they find better employment, as I cannot see this place lasting long with the service and other reviews I've now read.

Failed to provide vaccine informed consent, as well as refused vaccine injury care. This negligence…read moreled to the death of one of my family's dogs and led to long term health effects in the other. Disappointed doesn't even broach how we feel about someone we trusted with our companion's lives.

Had our dog in today for surgery. This is a no stress clinic and they really do handle this. The…read moredoctor and all of the staff seem to really love their jobs and love animals. It was well worth our drive from Jeff to Columbia. I would totally recommend them for any of your veterinary needs.

I needed to move, so I boarded my kitten here so that she wouldn't get out or get hurt while I was…read moremoving. This is the best vet I have ever seen, everything was very clean, it smelled good in there. I only got a small peek at the exam rooms, but they looked very up to date. The staff are very kind and helpful. I am very happy with the customer service. It is very affordable also. It only cost me $33 to board my kitten for 3 days.

Had my dog Mia here on Wednesday 1/27/21 She was clearly in pain. Dr. Nolan examined her back,…read morelegs, ears and not once did she palpitate her stomach. She had not eaten anything since Tuesday morning. I had given her other symptoms that were worrisome too but she attributed everything to her back and hips. I was not offered blood tests or x-rays. Sent me home with pain meds which caused her to vomit all night. Called twice the next day and each time I I spoke with her she would say wait until tomorrow. So today I took her to another vet and Mia is fighting for her life in the hospital with kidney failure. If Dr. Nolan had offered blood tests it would have showed issues with the kidneys and now I might lose her.

We have been taking our beloved pups to Chapman for a few years now. We have always been treated…read morewith extreme kindness and received wonderful Doctor's care for our pets. We love Dr. Miller, he gets to the bottom of an issue as quickly (and inexpensively) as possible always keeping us informed at every step. They treated us with love when we lost our little dog, Slyder. We have been to other Vets in the area and were NOT impressed in the least. They do what they can to get you in when it's an emergency. We highly recommend Chapman to anyone that loves their pets and wants to be treated with respect and tenderness towards your loved ones!

We came here for a vacation and our dogs got sick. They were treated by the vet and they got us an…read moreappointment at the same day very caring and kind staff.

I love this animal hospital for my dog's care and grooming. My pup Winnie gets excellent advice…read moreand care.

They are the worst veterinary at the lake do not bring your pets here they will lie to you about…read moreservices that you need and how they need to be done they care about one thing and one thing only that's profit I'm warning you do not bring your pets to this place avoid them at all costs

I really want to thank Dr. Coonce and Katy from Lake Hills. My mother and I couldn't not be more…read morethankful for your compassion, understanding and quick response to assist us with the pain every pet owner hopes they don't have to experience. Max our beloved dog was suffering and very ill, thanks to their prompt response, you eased his pain and ours. Thank you so much for everything. Your help today meant so much to us and we are so grateful for your compassion.