I scheduled a service call to do routine cleaning and maintenance on my gas fireplace set. The…read morescheduled time came and passed and no phone call to explain why they're late and no one ever came. I called the store got rerouted on four voicemails and they never even called me back. I would not do business with this company ever.

Purchased two grills from Embers. Fantastic service every time. Grill is still running strong!read more

I recommend this company because he done an outstanding job doing brick veneer in my basement…read more Very affordable, he gave me suggestions and recommendations., he help me pick out colors everything you can imagine.

BEWARE! Zachary Hollobaugh (Ace's Masonry) came to my home in June 2024 and gave me an estimate for…read morea step rebuild. I gave him half down and I NEVER saw him again. We texted back and forth for months with him promising to do the work...hundreds of excuses. Then I asked for my money back and he said he would give it to me but never did....hundreds of excuses. I took him to court, got the judgment but still have no money 10 months after the fact! I am a senior citizen and I was scammed! I would give him ZERO if I could....took my money and NEVER provided ANY work!! Spread the word to not deal with this criminal.

We have a fireplace in our kitchen that the previous owners of our home had converted to gas. We…read morewanted to be able to use it for cooking with wood and/or charcoal. The Hearth Shop sent someone out to cap off the gas line. He was very helpful and gave us tips on some things to have the chimney sweep do to make sure the fireplace would be safe for food. The previous owners had actually used The Hearth Shop to do the conversion from wood-burning to gas and fit the opening with a metal door. That was close to 20 years ago and everything had held up really well. We had no complaints, just a personal preference for wood-burning. We're actually going to convert the living room fireplace back to wood, too, and won't hesitate to call The Hearth Shop.

yelp didn't have a listing for "The Hearth Shop" on Center Ridge road but the telephone numbers…read morematch and I have to assume this is it! If so, I advise you not to patronize this business. Just had a small chat with the owner about a new problem which had come about with my fireplace after their "routine" service visit. Based on this conversation, I can almost guarantee that this place is running with total dishonesty, unprofessionalism and incompetence.

Nick was great in the store. He was polite, very informative with their products, and he took his…read moretime showing me stone that would work with my room. The crew that they sent out to do the installation did an amazing job from start to finish. They took care in protecting my furniture by covering it up and eliminating as much dust mess as possible. They cleaned up after themselves and put everything back where it belonged when they were finished. I couldn't have asked for a better crew to do this job. I love my new fireplace, mantle and the stone looks amazing. I had a great experience all around and I will definitely be recommending Country Stove to friends and family.

DO NOT HIRE THEM - YOU WILL BE SORRY - We hired Country Stove & Patio to redo our fireplace area…read more The contract was for $11,000 -12,000 (+) and they failed on their contract. The installed the wrong mantel, which was damaged from the manufacturer (told me who cares), they damaged our $4500 bookcases/cabinets, installed a piece of arched molding that was damaged by the manufacturer, failed to finish to crown molding and kept the key to our house and refused to return it. There is a whole lot more that I could go in to. In total, I had to pay $2,000 for repairs for the damages they caused and they would not work out a settlement with us so they put a lien on our house. We paid the amount owed because we could not take another loan out on our home unless we paid the lien off. They have yet to remove the lien and we paid them in full over 2 months ago. This company is unethical, does subpar work and charges top dollar for subpar work. The job took them 3 months to complete. I highly encourage you to not hire this company that does not care about their work or their customers. I paid $13,000 for a fireplace redo and my bookcases have issues because to make them look halfway decent, they had to be repainted. So in total, this job cost me almost $18,000. Shame on you Country Stove and Patio. I hope the word gets out as to how you do business. You are unethical in your business practices. DO NOT HIRE THEMD

Probably one of the best experiences we have had with a service technician. Knowledgeable,…read morefriendly, and reliable. Dave was our technician and I hope we can request him in the future if needed. Fantastic company to deal with. Thank you

Bought a hot tub from them at the H&G show. Needed a delayed delivery and said it would be OK…read more Joe came out for a site inspection prior to delivery. Delivery went fine. They removed our old hot tub (for a fee) and placed the new one perfectly. Joe had made a note for them to bring a hole saw to drill where our electrical would enter. They did not want to do it saying it is "very hard" to drill through fiberglass. They refused. It took 20 seconds for my guy to drill the hole. During hook up, it appeared we were delivered a used unit. Maybe a showroom sample. Many indicators. Not what I purchased. Anyway, the unit seems to be working fine so far. Note: the cover that they "throw in" is cheap as heck. It leaks rainwater into the spa and it sags and puddled on the top the first time it rained. Very unhappy about this. We have had 2 other hot tubs in the past 35 years and not one had a cover that leaks and sags. Also, no manual came with the hot tub. The instruction sheet they left says "refer to the manual". Never got one. I had to call and Rex said he would email one. Inconvenient. Can't bring my computer out to the hot tub and printing 56 pages is ridiculous. I'm old school and like to have the manual in my hand as I am learning the features and functions and for reference. I will be calling Platinum Spas to get one. Also, they never mentioned how to Register the tub and file for the warranty. Not trying to be negative, but others must be aware of these things before you buy.

Work was perfect! This had to be done based on contingency for sale of house quickly. He responded…read moreover the weekend and repaired on Monday. See before and after pictures

On time, friendly professional! I needed damper fixed and Austin took care of it in less than 15…read moreminutes! He also took the time to explain how it works and possible options to avoid it being dislodged going forward. He gave me a brochure about possible modifications too! Over and above - great service. You cant go wrong! Thank you Austin.

I had a very positive start-to-finish experience with MS Chimney. For several years we had been…read moregetting birds and an occasional squirrel stuck in our chimney. The last time, over winter, TWO birds got stuck in it. I was able to fly a drone up and look at the cap-one of our sides was completely exposed. I gave a few chimney companies a call and MS Chimney was the first to get back to me and they also gave me the best price. Once I scheduled the inspection, communication was excellent. Zach let me know when he was on the way and his thorough inspection lasted a good 30 minutes. In addition to needing a better cap on our chimney, the firebox needed to be cleaned and re-pointed. The total cost was $500 less than what my buddy had paid for the same job from another company several years ago. The MS Chimney works with a custom fabricator who builds each cap to the specs of the chimney. After Zach finished that day, I flew my drone up and was very happy with the final results, an incredible difference from the sloppy job that had been done previously! Zach was thorough, polite, and punctual. I'd recommend this company again.

Had a very poor experience with this company, technician that came out said he worked for a…read moredifferent company and almost fell off my roof. After discussing with office, I was told to get a refund, it's been a week, calling multiple times, no one calls me back. I would not recommend this company!