UPDATE: I called and spoke to the owner (Lina) of Tiny City Academy regarding the status of my refund and she said she will not issue one because I left a bad review on Google. It seems that she makes up the rules as she goes since she is the owner (the handbook changes once again with every scenario). There is no professionalism and decency when being involved with this daycare. Please do not send your child here if you want to avoid any headaches.
My child no longer comes here after attending for about 7 months. We are so glad that we switched daycares. Some of the issues include limited nutritious food options, and my child coming home with diaper rashes constantly due to the diaper area not being cleaned well. The staff would also misplace or lose our items, and not provide enough pictures in the Procare app. when they said they would. One real big concern involves my child always getting bit by other children and the staff doesn't have very good preventative methods (at least 6 incidents occurred and I have all of the paperwork). This daycare likes to change their policies without advance notice (fees and operation hours). There are a few staff members that do care about the children, but there are others that see it as just a job. I've seen staff come and go like a revolving door. They haven't been open for a long time, and they still have a lot to learn and implement. The outdoor playground is not so clean either. Some of the staff also displayed cultural bias. I suggest every parent do their research before finding a good daycare. It's obvious that we didn't do enough research at the time and only went by the Google reviews this daycare offered. There are Google reviews that some of the staff submitted as well to increase their rating. read more
