Wonderful Experience!! They went the extra mile to get me approved and have kept up with me even…read moreafter the sale! Great experience so far

This is a really unfortunate review that I am forced to leave. I had to take this action so others…read morecan be aware of the practices of this Dealership. Derrick Leigh is who I dealt with regarding this entire attempted transaction. I am a pre-approved Buyer through Octane/Roadrunner Financial, very common lender for Dealerships. I negotiated a price on the 2023 Indian Springfield Darkhorse (Quartz Gray), once we started doing the processing he informed that Roadrunner was going to impose a Dealer Fee on him. He CLEARLY stated on the phone with me that "he passed on Dealer fees to customers, he doesn't pay them" I told him I thought that was very odd but we can discuss later. He then started saying the loan approval terms had changed, however EVERY (5x) time I spoke with the Lender they said they had no idea what he was talking about. I mentioned his statement about the Dealer Fee and they alerted me that any Dealership that passes on such a fee is commiting an illegal act and I should not work with them and to contact the respective state Attorney General. I gave Derrick several opportunities to email the terms of the deal and to discuss the deal further. When I told him of my intentions to contact the appropriate State Office we called me and tried to reinvent our past conversation, as well as push the matter to the past and offer another idea. This screams bad Dealer and I would urge anyone to do their due diligence. I am contacting the Attorney General through the Office of Consumer Protection, I am doing so today.

While the they installed the tires ok, Katie's manager did not honor the $40 visa card rebate they…read moreoffered in their advertising on the purchase 4 tires.

I was in Mt. Sterling for work, pulling a tandem axle trailer when I had a blowout. I limped it to…read moreCity Tire, where I was met with a polite greeting and very cooperative employee. They addressed my situation immediately. I was immediately reassured by their sense of urgency. They did not have exactly the right tire for my trailer, but instead of trying to fit me with one 'close enough' (which was what I expected), they made a call and found me a match. I was myself calculating how I could drop the trailer off and still be productive with my downtime. I was pleasantly surprised when the gentleman explained that they would rather I didn't leave the trailer there, as they would have it ready in a half an hour. Sure enough, I was leaving LESS than half an hour from the time I arrived. THAT is amazing. These guys are great. Go buy tires from them. As a side note, I had a nice conversation with, I assume, the owner. Super guy.

Always use them for my auto work! They do a great job, at…read morereasonable prices. I've had several things done, and they've always been great!

I had a great experience here. They were thorough, fixed the main issue with my car, and took the…read moretime to explain another problem it was having that a different shop couldn't diagnose. Everything was clearly explained, and I felt confident in the work that was done. I'm very pleased with the service and will absolutely be returning in the future.