Amanda Krause was an amazing help at the store when I went in. She was patient and kind with me as…read moreI looked at the many different rings and couldn't choose (: she helped alot and found me the perfect one. Definitely suggest this store and ask for her to help you.

Me and my boyfriend went in to look for a ring. There were about 7 employees behind the counter and…read moreNot 1 offered to help us and not 1 asked what we were looking for. We left after about 5 minutes of browsing and being ignored by the staff. Will not be returning and I'll be removing this location from my list of jewelry stores of interest. They need to work on their customer service asap

We have purchased $$$ worth of jewelry items over the last 30 years from J.B Robinson jewelers…read morewhich changed to Kay Jewelers a few years ago. In the last few of those years I have gotten fed up with the store policies and the management. We recently had a problem with a ring the had to go in for repairs because one of the diamonds has a chip in it. Now I know we got mixed up with the months we needed to bring it in for the 6 month inspection and were 11 days late getting it inspected. I will accept that. So they found this chip in one of the diamonds and was told they would not replace that diamond because it was over the 6 month inspection time. We have taken all our jewelry in for inspections within the 6 month time. We have had only one other time that a piece of jewelry had to be sent in for repairs, it was a lost diamond from a ring. that service worked ok. But this time when we sent the ring in for replacement, we requested that we wanted the damaged diamond returned to us and we had paid to have a replacement diamond on equal value. At about the same time we decided to purchase a new diamond ring to replace the one that was needing repairs. Here is where it gets a little dicey. We decided we had a banger bracelet that my wife wanted to trade in on this new ring. First they had to go back to the original price we paid but then because we used $400 of Merry Money to purchase it they subtracted that amount off the trade in value which I thought was unfair because we had purchased other jewelry in order to get that Merry Money. From that on it gets much worse. It took weeks to get the new diamond that was to replace the damaged diamond and we paid for that diamond and the new ring we had purchased with the Kay Jewelers Credit Card on a no interest for 12 months on the ring around and 6 months on a neckless chain. No to me if it is a NO INTEREST for 12 or 6 months than that is the price we would have to pay. But after I got the first statement from the credit card company I find a charge of $59.25 for promotional plan and on the next statement I find a monthly charge of $12.83 . To me that is interest and it should have been stated this in the purchase agreement. It was not or if it was it was very hard to see or find using a magnifying glass to see it. I also had a $100 credit coupon that they would not accept for either the Diamond we had to purchase or the new ring we purchased. With all the problems the manager would not do anything to make up for any of the expenses we incurred and I told the manager that I would pay the ring and chain in full but she told me I could get this NO INTEREST for 12 months and NEVER told me it had a PROMOTIONAL PLAN Charge. Later she told me it was a 2% charge paid monthly but didn't say anything about the $59.25 charge which I called the credit card company and explained that there was nothing stated on my receipt about any promotional fee. I have told the manager that WEWILL NO LONGER PURCHASE ANYTHING FROM KAY JEWELERS because of the very poor service and miss informing us of these extra charges. If I could put star rating on them of -5 I would. NEVER DO ANY BUSINESS with KAY JEWELERS. They are totally unprofessional in the way they do business. I also found out that there is a 10% discount for being a Veteran which (you have to verify) I was not told anything about it. As far as I am concerned Kay owes me 10% of the three things that I purchased in the last two months . That is over $325. SO LONG KAY JEWELERS!!!!!!~!~!~

Stopped in here just to have a repair done on my wedding ring, ended up shopping to trade mine in…read moreinstead! Ann and Diana both worked so patiently with me going over many different options for my trade-in and finding cost effective ways to make my dream come true. I also felt that these ladies were not pushy with sales- they really listened to me and my ideas. I really enjoyed their customer service and our laughs! I didn't make a purchase that day, however I did walk out feeling VERY encouraged, and will be back! I highly recommend this store.

He fixed my watch same day and was fantastic and very reasonable. I would definitely recommend!read more

From the owner: Located second level across bath & body works. We offer…read moremultiple services for our customers. Custom photo pendent, name plate, real 10kt and 14kt gold, real diamonds vvs,vs,sI, real 925 Italian sterling silver, and watch and jewelry repair

Pros: Decent Jewelry…read moreNice Prices Convenient Location Cons: Horrible Customer Service Horrible and over priced warranty program Horrible cleaning, fitting, etc services This place is a rip off go anywhere but here! The assistant manager Miguel Hernandez is a horrible service worker, who is very nice during the sale but the second the payment goes through couldn't care less about the customer. Donna however helped me out she was very nice and should work at a better establishment. Contact me if your not convinced yet....for you're own sake

I have the opposite experience from other Yelp reviewers for this Zales store. My partner and I…read morewere shopping for wedding rings and made an appointment to meet with Kim, one of the store managers. Kim was amazing with her warmth, humor, and patience. She listened to what we were looking for and respected the price range we were working with. We never felt pressured to buy or make a decision on the spot. We dropped by 2 other stores in the mall (Kay and Busch Jewelers) but either received no attention from the staff or were pressured to open a store credit card within the first minute of arriving. Ultimately, we chose to give our business to Zales because of Kim's wonderful customer service.

It's a trap. The most amazing, glittery, sexy, useful trap…read moreever. It's called Charming Charlie. In the mall, second floor, this store is located where Abercrombie and Fitch used to be. And in contrast to it's previous occupants, it doesn't smell like a cologne fog, is bright and open, and has SUPER shiny chandeliers all over. The best use of this store: accessories. My favorite situation would be having just bought a new dress and shoes [maybe more expensive than necessary... :) ] and needing the special touches: -purses -clutches -scarves -all kinds of jewelry (necklaces, rings, bracelets, earrings, watches, brooches, even tiaras) -they even have some shoes The best part is that it's organized into color clusters, so you can find something to match your outfit right away rather than having to look through everything. I found a purse I liked and they carried the same make in different colors to compare too. I also found a jewelry container, but didn't like the pink, walked a bit further and found a red and black with white polka dots, perfect! It's worth a looksie for any lady; you'll probably end up walking out with something! **Reasonable prices will bring me back**

Used to be the only store I shopped at for Big & Tall, but their pricing has become so dishonest, I…read morecan't trust them anymore. They offer merchandise at sale price, but at checkout discount disappears. You insert coupon code and the "regular" price inflates, so even with the coupon the cost goes up further. Remove an item and discount disappears but total charges goes up even higher. Same in store: I bought a medium bag of Jelly beans at checkout that were marked 50% off - but no price. Looking at receipt I see I was charged $25 for the bag (receipt said reg price was $75!!!)

Jewelry is very poor quality. I bought earrings as a Christmas gift and was surprised to find the…read moreposts are bent and the backs fall off. Return policy is shorter for jewelry than other merchandise. Sales manager in the jewelry department suggested I "pinch the backs closed because you have to do that sometimes".

Came here last year for an engraved pendant for my birthday from my children. The machine didn't…read morework. Came here this year for the same thing, we were able to engrave the front and not the back. I came back to get the engraving finished after a few minutes and was COMPLETELY IGNORED BY STAFF. I was met with "the engraving machine is down". No solutions, no help, and no eye contact. It was a SOL situation. Front of my pendant was engraved and not the back as I needed. Horrible customer service. DONT WASTE YOUR TIME.

Max and Nolan are AWESOME!! They helped me out and showed me all my options, they focused on my…read moreneeds and wants, and they were easy to talk to and joke around with! My family and I will be visiting the Rockford Il Pandora for more jewelry wants.