I always find what I'm looking for here. Love the small feel , instead of the big box store. I'm…read morenot a home renovator and just into DIY projects. Employees are eager to help and knowledgeable. The coffee sucks.

everything is worthless over this store. Mean associates and worse customer services provided by…read moretheir management team. They keep changing their price whenever they wanted. I have a worse shopping experience ever that is why lightly Americans go there for the shop. I am never going to shop at this store anymore in the future.

I came into this location to buy some items to install some windows and was helped in a huge way by…read morea guy named Mike. I run a large business in Rochester and Syracuse and am unfamiliar with this location but do frequent other locations for business and personal use and love the stores. However this experience was much different. I was helped quickly, confidently, passionately, and actually had fun spending money with him. Mike if you read this please keep up the great customer service side of the work it is very appreciated and i wish i had a few employees like you to sell some of our products. That kind of service is dying breed these days. 5 star all the way!!!

I went in for my husband and asked for Amy about it and she said she had told my husband she put…read moreit on hold for us and she did as soon I went in and told her who I was I in and out within 5 mins she was a sweetheart and now we won't go anywhere else. I will definitely be going back there she was nice, kind and has a smile and is always very positive. Thank you north main for hiring such a great worker.

I'm starting a home improvement project and placed a fairly large order--several hundred dollars'…read moreworth of materials--plus $60 for next-day delivery. They confirmed the order was ready to go. Day 1: Nothing arrived. I called and was told there was a "delay." Fine--things happen. They assured me it would come the next day. Day 2: The 1-3 p.m. window came and went. No delivery. I called again. This time I was told it would arrive by 8 p.m. Still fine; I rearranged my day and waited. At exactly 8 p.m., I got a text telling me the delivery was now pushed to the next day, 1-3 p.m. Day 3: FedEx finally showed--with one small item from the entire order. Keep in mind: they repeatedly told me an adult had to be home for this delivery. So I've now burned three days on standby. When I called to ask what was going on, I was told the delay was actually because I had selected next-day delivery--which apparently sent the order to a third-party gig-driver service that "couldn't find a driver." The rep literally blamed me for choosing the service they sell, and when I angrily pushed back, she hung up on me. At that point, I cancelled the order entirely. If simple delivery requires three days, finger-pointing, and a hang-up, I'm not risking the rest of the project with them.

If you are purchasing appliances here, I would avoid it. I purchased a refrigerator from them in…read moreApril now it is June and it is already not working. The manufacturer is giving me the runaround and Lowe's will do nothing to help me get the $3,000 refrigerator I purchased from them repaired. Meanwhile it is 100° outside and I have no way of keeping my groceries cold. Apparently, they only cover the refrigerator for two days After installation. Even with the service plan, they will do nothing because technically it's covered under the manufacturers warranty. They don't really seem to care that the manufacturer is not responding.

SUPERHEROES DON'T ALWAYS WEAR CAPES!…read more Living in Western New York near Buffalo we're prone to lake affect snow storms here. I was at our off grid camp just outside of Whitesville, NY for the 2022 opening of deer season. Somehow, during the course of the day, I lost my keychain with camp and truck keys attached. Home for me is North, just over 200 miles away. After returning to camp after a long, cold and windy day in the stand my 1 1/2 year old generator wouldn't start. My coal reserves were low as was my phones battery. I arranged to have my spare keys delivered overnight USPS. Little did I know that they would be delayed for four days due to the snow storm. In the meantime, I contacted Tractor Supply in Wellsville, New York. I spoke with a gentlemen, named Todd and explained my situation. Todd gave me the phone number of a local cab company that could shuttle me to his Wellsville store and back. Needless to say, the cab company was out of business and Uber doesn't operate anywhere near there. 10 minutes later I get a phone call. It was Todd wondering if I had found a ride to his store. Todd conveyed to me he arranged transportation to pick me up and take me to his store where a generator would be there waiting for me. He also made arrangements for me to pickup the heating coal I needed from a local vendor and a return trip back to camp. It turns out Todd Kessler is the store manager and the driver he sent to battle the snowy whiteouts was Kevin Smith one of his employees. Kevin by the way checked up on me by texting numerous times to see if my storm delayed package of replacement keys arrived. Where do people with this kind of care and concern come from in todays day and age! Thank you Kevin and thank you Todd from the bottom of my heart and my family's too, for not having the " it's not my job" attitude by going far above and beyond! Lloyd S.

I really like having them close by for home projects. They charge a bit more than big box stores…read moreBUT they are just up the road. I did however try to order some building supplies for a larger project and it didn't work out. I gave them my name and phone number to have them let me know availability and never heard back. I had to go to big box instead. I couldn't wait around for a response after over a week. They are great however for anything you would need that they currently have in stock.

Super helpful. Great service with knowledgeable staff. Store is super stocked for all or most home…read morerepairs.

Working in town. Needed bulbs that Ace Hardware did not have. Thank you for running a great…read morehardware store.