Wonderful experience! With us going on vacation, and finding a puddle of water in our kitchen,…read moreunder our refrigerator, we needed help right away. Cal & Logan came immediately the next morning and repaired our issue. They provided very responsive service, exceptional customer service and an experienced technician/owner. We will definitely be using them for any future needs, which we hope will not occur.

our seven year old LG fridge freezer failed overnight, and matthews appliance repair were with us…read moreby the afternoon, we cannot thank them enough for their responsive service (and very reasonable call out fee). extremely knowledgeable owner/technician with a no-nonsense approach. would highly recommend for all appliance repair work!

Do Not Call this repair service....... ...We were Not…read moreadvised of the price of the part they had to order until after the installation, then were slammed with a $177 Bill, after we paid the $133 service call..... We argued that we should have been advised, they refused to comply.The part was was a small dryer on/off switch, no larger than a coffee pod.....We argued with the owner, they said well then we can take out the part, How stupid was that??????? We paid the bill totaling over $300. Had we been advised of the part price we would have declined and purchased a new dryer, as this was an old dryer, about 13 years old, I do not suggest this company to anyone unless you like to pay for things you are not aware of, the owner did nothing to appease us, Very Poor Business,,,,,,,,This is Not how you establish a customer base, This is how you LOSE Customers.........

Technician was knowledgeable and efficient. I was able to get repair within the week I calledread more

Service Requested 6/11/25. Scheduled for the next day 1 to 6. Need new frig…read more Quality of service outstanding. Technician found my problem and we discussed my options. I give the tech a 5 rating.

Absolutely terrible experience with Sears Home Services. I waited around all day for a technician…read morewho never showed up--only to receive a generic text minutes before the appointment saying it's been pushed back again, this time by several days. No explanation, no courtesy call, nothing. Just a vague time window of 8am to 5pm on a day that doesn't work for me. Don't even bother trying to speak to someone. There's no live customer service, just an endless loop of automated prompts and AI responses. Apparently they have no live agents are are an AI only company. Completely unreliable, disorganized, and impossible to deal with. I ended up canceling the service altogether and found a different provider who actually respects their customers' time. Do yourself a favor and avoid Sears Home Services at all costs.

We contacted Mack to fix our washer, which was leaking and making a loud rattling sound. He came by…read moreand claimed the pump was out, so we paid $90, plus his too-high service fee, and waited on the pump. He replaced it, ran a short rinse cycle and declared that it was fixed. After he left, I sent a video showing that it was still loud and rattling around. He came by again, this time claiming the shocks were bad--so we had to pay for four shocks, and wait for them to come in. After installing them, he ran a short rinse cycle again, and said it was fixed. By this time it was a joke--it was still rattling the exact same way and was leaking exactly the same again. It took a while to get him to come back because by now he kept saying he was sick. This time it was "oh--the drum has a hole in it and you need a new washer." What he should have done was conduct a THOROUGH analysis the FIRST time. For all of our trouble, he offered to refund most of the service fee, saying he "hates to lose money on a job." Well, WE are the ones who lost lots of money, not him. But, he never provided the check he promised. We tried a couple of times to get him to leave it, but he didn't do it. No integrity, and not enough skills and expertise to properly diagnose a problem. We've been without a washer for weeks, lost almost $400 and also have to pay $800+ for one that fits into the existing space.

I highly recommend Mack and Coastal Carolina Appliance service. Mack was professional, timely and…read morewas quite reasonable. We had an issue with a drawer microwave oven. He quickly diagnosed the problem, ordered the part and came back and completed the work. Excellent job!

Our Ice maker was broke and we had error messages on refrigerator display. A friend suggested I…read moregive Working Class Appliance Repairs a try. Just two days later Eric gave us a service call. He is very polite, knowledgeable, honest, and diligent. Even though it was the end of his work day and a Friday night, he picked up the part which arrived late that day and came to install it. Excellent work ethics. Highly recommend.

Don't make an appointment with this company. I called 1 weeks ago to make an appointment, the woman…read morewho worked at the front desk or (secretary )scheduled me one week after, after you get schedule you have a frame for waiting on the date of your appointment of 5 hours length. You send all day waiting for the technician to arrived and the "woman" called to reschedule (cancel) 45 minutes at the end of the frame because the technician is late.... horrible customer Service!.

I don't know why someone gave Mr Appliance of Leland a bad review and I don't care. MY experience…read morewas a pleasure from the time I booked an appointment on their fantastic website until the time I got their receipt via email. On their website I was able to explain the problem (clothes not drying properly), give the make and model of the appliance and choose a window for service. They promptly followed up with an email confirming the date and time and the technicians name, John. On the day of service I got an additional email narrowing the window of the visit, a text from John giving just about an exact time he would be arriving and another text from him saying he was 5 minutes away (giving me ample time to corral the dogs and kick 'em out back). Upon arrival he went right to work running several diagnostic checks. Ultimately he determined that it was simply a matter of me suffocating the dryer because it was too close to the wall, crimping the exhaust hose. He then proceeded to meticulously, and with great skill, move the dryer forward 3 inches, run another test and pronounce that the problem was solved. He did not bill me for anything other than the dryer's duct cleaning which I had also been able to request while submitting my service request online. John was professional and personable, while I felt like an idiot. I would definitely recommend Mr Appliance of Leland for major appliance repair. As I said before my experience, from booking through the visit, was a pleasure. Thank you John. UPDATE: I finally got around to reading the other review and am just wondering why that person didn't do the research BEFORE the service call. I personally felt like an IDIOT for not doing same as I'm POSITIVE the first suggestion would have been to check the hose. Oh well, I needed the duct cleaned anyway. And of course the dishwasher worked fine because MR APPLIANCE OF LELAND ALREADY FIXED IT!!! I hope other Yelp users who have used them will take a moment to share their positive experiences to help drag their rating out of the mud where it certainly doesn't belong. I based my request on glowing Google reviews after much research to find the best outfit to call. Thanks again John.

Dishwasher was stuck on a Drain cycle. Mr. Appliance technician showed up and after some testing…read morecreated a $443. repair estimate to replace both Controller and Interface boards. Based on a simple Web search, after pushing 2 buttons the Controller Board is NOW RESET and the unit is working perfectly fine again. When I called the Mr. Appliance manager and asked for a refund for such an incompetent service call - he refused to do so. BEWARE - Mr. Appliance offers neither expert service, nor acts in an ethical manner.

If I could give zero stars, I would. After a month of my fridge not being fixed and five trips to…read morethe house, the part still is not correct. This I would not complain about. There is a process they go through and it is a computer error. I got on the phone with the owner/main supervisor and got yelled at because there is a language barrier with the service technician that showed up. The owner was short/obnoxious and I was annoying him because I was asking his company to do a job that was paid for.

Highly recommend A & D Appliance Repair. Anthony was professional, on time, and fixed our dryer in…read more15 minutes. Great service.

Shady place, warranty no good stove and fridge failed 12 days from purchase. Ask about warranty…read moresaid we must bring them back in for warranty to check out and exchange if needed. Asked how long this would take reply was 2-3 days. So my tenant was to do without either till they figure out what's wrong. Paid another service company to make repairs. So if my business is no more important than that they don't need it. We have over 300 properties and they are not getting any business from us

Used this company multiple times. Will no longer be using. The stove and the fridge they sent us…read moredid not work. They offer a warranty that consists of you having to bring the equipment back for them to tinker with it or exchange it. When I asked for some wiggle room from management, such as a discounted rate to have a technician go out, they refused. Do not recommend.