I would give zero stars if I could. Not only were they very late every time and very poor on communication, they have left me with thousands of dollars of damage. They went to cut a tree down in my backyard that over hung my storage building and a power line. They didn't have the rope on the tree high enough, they did not use a lift and should have, but it was too expensive for them apparently. When they cut the tree down, it hit my storage building hard, completely knocking off the front door and damaging several parts of it, took down my power line, which bent the mast pipe on the house, more than 90°, causing damage to the roof of my house as well as soffits. My utility company had to come out and disconnect the power because it was a fire hazard. They told me I needed to get an electrician before they could hook it back up. After that, Tim and Kassie left without telling me anything. I was afraid they weren't coming back. I called an electrician and this was on a Sunday evening, so it really cost me a lot. A little over $1,900. After the electrician went to go get the parts he needed, a couple in a plain unmarked car showed up at my house. A guy gets out wearing regular shorts and a t-shirt and asked me if someone needed an electrician. That just didn't sound right to me and it didn't sit well so I sent him on his way. Later, after my electrician comes back, so did Tim and Kassie. She was livid that I had another company out there and so she started yelling at him telling him that he was ripping me off and that nothing needed changed or replaced because I still had power when the line went down. She said that she was going to call my utility company and give them the what for. She and one of their other workers started taking my tarp off of my storage building and she tried to walk off with it. I ran after her and got to the front yard and told her that it was mine. So they were pretty angry and they shoved all of my brush off of their trailer left it in my front yard and left mad. I texted her asking what the plan was. She responded at 1:30 in the morning telling me that they don't owe me a penny and they're not paying for the electrician and then they tried to raise the amount that we originally agreed upon. I'm assuming that's because they claimed that they paid their electrician to come out and fix my stuff. They said that since I sent him away that they don't owe me anything. They were handing green flyers out in the Strafford area, so if anyone is thinking about going with them, save yourself a lot of headaches and go with Canopy man. That's who I had to come out and clean up the mess that they left behind. Lance and his team were awesome! read more
