Timpson have had my phone for the last 3 weeks, when I picked it up the first time it had not even been looked at, claiming it was fixed even though the screen was still visibly broken, even after showing them the broken screen face to face, still told me it was fixed, so I took it to another store where they said they would have to send it off and would be back within 7 days... 2 weeks later and many phone calls trying to track it down, i've been told it hasn't even been looked at yet, but maybe they would fix it next week if they had time! So now just trying to get my phone back and told it will be sent to me next week sometime... The worst customer service I have ever come across, disinterested staff passing blame from one colleague to the next, saying comments like "what do you want me to do about it" "it's out of my hands mate". When I called the customer complaint team they didn't even apologise. Will NEVER be going back. read more