Seth from MasterTech did a great job on my plumbing issue today. He was very thorough, explained…read morethings well, and a pleasure to work with. I had a complicated issue with the water pressure in my shower that required redoing some of the plumbing in the wall. The work was a great success. I'm also on a maintenance plan with this company where they come out 3 times a year to inspect plumbing, heating, and air. There is also a discount for being on the plan. These free maintenance visits give me a lot of peace of mind and I have not ever felt they were trying to sell me on something.

Absolute rip off! I declined the recommendation thank goodness. All the tech wanted to do was sell…read morehis service. He didn't care to check warranty first.

Short visit. Reasonable work. Work done: "Found loose connection at the humidifier. Repaired low…read morevoltage connections. Humidifier is running good at this time." However, the cost of $462 was way more than it should have been.

I called to get assistance replacing the thermostat in my home HVAC system. I had an ecobee and…read morewanted something less cumbersome. The person who assisted me was very patient and was able to talk me through the process. I was grateful to have the help, As it turned out, the thermostat I bought to replace the eco bee was defective, and I would have had a tough time trying to figure that out without their help. I am pleased with the service they provided. Tom, my tech, was great!

IMPECCABLE service and a great job done right the first time by Curt, Christian and Jameson! They…read morediagnosed the problem with my furnace and replaced my heat exchanger in only a matter of a couple of hours, taking care of a CO2 leak at the same time. I will be recommending them to everyone I know - Chapman HCP is number one in my book!

We purchased an existing condo in the Columbia, MO area in January 2025, knowing that we needed to…read morereplace a 22 year-old HVAC system (heat pump and 80% efficient gas furnace). We knew what we wanted and that we wanted Lennox equipment. We solicited proposals from a couple of HVAC contractors recommended to us by our realtor. We did not want a heat pump. The new HVAC system (high efficiency A/C with 98% efficient gas furnace) was installed in late March 2025 and has been now been in use for 10+ months. Very pleased with the system and the installation. Thanks to Thad D. for listening to us and to Ryan, Brayden, Chris, and Gerold for their care and professionalism during the install.

Doug has been my plumber for 11 years and he does a great…read morejob. I live in an old house and I find young plumbers don't even know how to fix stuff, the old fixtures. And it's not encouraging when you call a plumber and he tells you some part to buy before he will work on it. Never the case with Doug. His charge is reasonable and he showed my how to stave off a dripping faucet by myself if I want to defer spending on a permanent fix for awhile. I recommend him enthusiastically.

Great guy fixed my leaking faucet quickly. I am so happy with my service. Thank you. He fixed my…read moreproblem fast got here on time and cleaned up mess after.

We came home last night to rising temperatures in our house. After checking what I could and found…read morethat we had an issue with our AC, we decided to call the professionals this morning. I called when they opened at 8 and by 9:30, their tech Eric was at our house and had it fixed within the hour. Talk about fast service, and he was great about answering any questions or concerns that I had. Great job today by Air and Water Solutions.

Was shocked the way the person who came out from Air and Water Solutions was acting and the things…read morehe was saying were not professional. Turned out, he was the owner of this company, his name is Rodney. This guy came to my house after 2 other techs had been here and AC still was not working properly. He told me i was being unreasonable to keep the house at 70F and that he keeps his at 79F. He stated he is the owner and he knows how things work. Also he said no AC unit in Columbia could cool a place down to 70. Funny thing is, last 2 summers it had no problem cooling down our house to 70F on a day in the 90s outside. He then walked out of dining room, through living room, and out front door and got in his car. I followed and asked him if he was leaving and he said yes. I asked how come. He said, i'm not going to stay and talk to someone who doesn't know how to listen. I told him it was rude of him to just walk out. The owner said, instead of the previous service tech who came a few days ago to the house, that service tech could have been helping someone who had a real problem and i wasted they're time. I said to the owner, On that note, i will say goodbye. They did not inspect anything. in fact, first service tech forgot to add refrigerant and had to come back a second time to add it. That is all they checked. If they would have looked at duck work where duck comes in, they would have seen a 2 inch by 2 feet whole of a gap that was not sealed up properly. I was offended by the owner but not the tech who came out. I would not support this company or give them any business based on how i was spoken to by the owner of the company while he was in my house. Hope this helps someone out there.

We moved into our new home and found that most of our finished basement was unusable. Our HVAC…read moresystem was installed about 8" from the wall with a cold air return opening into the main area. The main area consists of a full bar / kitchen, a listening area for music and 2 bedrooms and a bath. The problem is when the fan, heat or air was on the cold air return sounded like a "Shop Vac" making it impossible to listen to music or even have normal conversation. When we'd have family in they could hear it running in their bedrooms behind closed doors and found it hard to sleep. For almost a year whenever we used the downstairs living area we totally shut off the HVAC but unfortunately the rest of the house suffered durning the winter or summer months. Long story short we called several highly rated companies that had lots of feedback but they only remove or install. The guys a Royal said, "No problem". They came out and gave us reasonable bid, scheduled us the following week and spent 3-4 hours in the basement. They closed off the obnoxious cold air return and diverted it into one of the bedrooms and billiard area. Now the "Shop Vac" is dead quiet in ever area. Unbelievable difference...Truly. We are still baffled by the difference months later. We now entertain quit frequently and would highly recommend Royal Heating and Air. These guys are professional, on time, reasonable and best of all.. clean !! Thanks guys for giving our home back to us. Martin & Michelle

Only omplaint was the service technician completing the visit from the knock on the door to taking…read moremy payment with no mask and that's it, otherwise service was fine

We have Reed come every year for ac inspection and maintenance, and we had an appointment scheduled…read morefor two weeks from now. Our ac went out so we called Reed to see if they could come out earlier than two weeks. THEY WERE HERE IN AN HOUR! Andrew assessed the problem as a failed thermostat, replaced it, did the annual maintenance and was finished in a little over an hour. This is a great company to deal with and we have enjoyed years of reliable service from them.

Strangest phone call I have had in a while. I called after a friend referred me to Reed. I told…read morethe woman who answered that I was seeking a bid to replace a hvac system. She asked me if mine was currently working; which i replied yes to. She said "we arent taking new clients and if your current system is working you probably dont need a new one". What? Im trying to be proactive in getting bids to replace an aging system and this was my answer? I found this extremely unprofessional.