I've had State farm and the same agent since 1983. My parents, grandparents and aunts and uncles also used this agent. Since my agent retired and Agent Timi Adeyemo took over Spence Sealander's office in Moraga I've had nothing but issues with this office with not understanding what I am saying or requesting and there is zero communication because the gals do not listen. I document everything because verbally they will say one thing and it be different the next time. The office girls Sienna and Rebekah are very rude and need to learn how to listen and not talk over the customer/client. They definitely need customer service and phone etiquette classes.
A week ago, my insurance jumped from $800.xx a month for three cars to over $1000. When I sent an email (document everything) Timi/agent told me there was an issue and I could not pay online, and I would need to call the office to make a correct payment. When I did that yesterday, Sienna immediately told me that amount was $100 over what I should pay. When I tried to explain to her that Timi had just sent me an email with the correct amount she could not answer, why it was a different amount. She became very aggressive and would not listen to me. When she conferenced in Timi, she continued to interrupt me talk over me and not listen. At that time, I was so frustrated because I thought everything was straightened out after a few emails. Timi tried to intervene and basically told me that I was "beating a dead house". What? Sienna continued to scream at me and would not listen. After Timi instructed her to take my payment of the corrected amount she had the audacity to say to me "DO YOU WANT ME TO TAKE YOUR PAMENT OR NOT, BECAUSE I NEED TO GO AND HAVE OTHER CALLS TO MAKE". I was so blown away by how I was treated and the lack of unprofessionalism that I missed placed my credit card and had to end the call.
I'm one to always compliment and go out of my way to review a person or company if I receive excellent service. People will tend to complain before they complement, but in this case a review was needed, and I would actually give this office a ZERO rating if that was an option. If those were my employees, they would have been fired or placed on PIP immediately. I'm a manager in HR and just taken so far back how I was treated by this office. read more
