I needed to replace my renters insurance; its annual premium had almost doubled from last year. I…read morealso needed to acquire earthquake insurance. I tried researching online on my own, but every company's site required me to answer *many* questions before it would give a quote, and I didn't know if I was checking with *all* available insurance providers. (Turns out I wasn't.) As it happened, I came across an article about finding insurance, and it recommended contacting an *independent* insurance broker, and that led me to finding Avail Insurance Solutions. Avail wound up finding a renter's insurance provider and one for earthquake coverage; the combined premiums totaled about the same as what my new, higher rate would have been for renters coverage only. So, I'm very happy with Avail's service.

I set up a phone appt with Brian to shop for umbrella insurance. He called me on-time and…read moreexplained the process of getting this type of insurance. He asked me questions, and told me he would provide me with several quotes. After a few days, I received a quote from a top insurance company. They said this was the best choice. I asked for additional choices, and I never received a reply. After a week, I contacted another insurance broker.

Best person to call for umbrella insurance!…read more Joe was easy to talk to, knowledgeable of available options, and answered emails. He gave me a great quote with a highly rated insurer. Whole process took 2 days. Save yourself alot of time, call Joe Peterson in San Ramon.

Joe was very responsive and assisted in getting me quotes for my homeowner insurance quickly. The…read morepolicy he provided had better coverage for a lower price than what I received with another agent. He was answered all the questions and addressed the concerns I had regarding the policies.

Jerry and team have been excellent to work with. We are a new, start up business. We had shopped…read morefor liablity insurance, and were quoted crazy rates elsewhere. Other brokers couldn't find a reasonable policy. Jerry and team worked extremely hard to meet our needs. And while our policy is still pricey, it is 1/2 of what I could find elsewhere. They have identified other issues, now handle our worker's comp, and will be our first choice for insurance coverage as we continue to grow. Highly recommend their team.

Jerry, Carlos and the team are a great help to my real estate brokerage and investment business…read more Excellent service and timely product placement elevates Barbary Insurance above the competition. They give me VIP treatment. Give them a call or email. All the best in 2021! Redmond Realty

We reached out to Jeff and were meet with positivity and prompt responses. He quickly found us a…read morepolicy that met our needs after other insurances companies had started to make things difficult and complicated. I would highly recommend to anyone looking for professional and quick service.

I had a great experience working with Jeff. He was very responsive, professional, and knowledgeable…read morethroughout the entire process. We were in a challenging situation trying to secure a personal umbrella policy due to having a young driver and a prior at-fault accident, and our previous carrier was canceling our umbrella. I was speaking with a couple of agencies at the same time, and Jeff was by far the most responsive, proactive and resourceful. He clearly put in the effort to find a solution that actually worked for our situation, and he explained everything in a clear and straightforward way. He was able to put together a strong package for auto, home, and umbrella coverage with the right liability limits, and made the process smooth from start to finish. We're really happy and appreciative. I actually found Jeff through a Google search, and I honestly feel lucky that I did. If you're looking for an agent who is efficient, thorough, and looks out for your best interest, I highly recommend Jeff.

Their response time and accuracy of his quotes were spot on! He was the first to provide his…read moreproposals and was closest to my requirements and even had couple good suggestions to reduce my premiums! Very pleased with Peter.

Mr. Tadevossian understood my insurance needs, put a package together that was reasonable and had…read moregood coverage - all within a day or two. Very helpful.

Karen Gonzales at Allstate was wonderful to work with. She was prompt, responsive, and incredibly…read morehelpful in walking me through everything. She explained the details clearly, answered all my questions, and made the whole process feel easy and stress-free. It's rare to find someone who is both knowledgeable and genuinely kind. Karen put me completely at ease and made sure I felt confident about my coverage. Highly recommend!

Bad communication and not enough staff. They forgot to contact us and remind about the swallow…read morecombs, so problems kept happening. This is real, not made up. They keep getting chances but keep disappointing. Staff skills are uneven. Long-term customers are very unhappy -- please fix this or offer other options.

Sanchez's Multi Services is more like a non profit organization. Ozuki is warm, personable and…read moregoes the extra mile for everyone that she encounters. I have personally witnessed her quality customer service... people feel right at home. Not only is Ozuki very reasonable with her prices but she truly cares about helping anyone that needs assistance with various matters!

Was really pleased with the customer service here. Was in and out and paid less the $20. Very fast…read moreand convenient! Thanks again ;)

#HighTouchService…read more Sharon is hella friendly, super responsive and will find ways to save you money! She saved our family and my mother in law tons of money.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Oakland, CA area since 2012, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today. CA Lic. #0F30308

Eliana was extremely helpful, insightful, and very kind when it came to walking me through a new…read morepolicy! She took her time, answered all my questions, and even made me laugh along the way. I would highly recommend her services to anyone searching for a new insurance carrier. I've never met someone so honest and caring that works in the insurance field! I will be referring my friends and family because of Eliana. You won't be disappointed!

I called and spoke with Diana Moreno about my son's car insurance. We had an unusual situation and…read moreshe was so thorough about looking into it, right then and there on the phone. She was also very patient and friendly. In addition she readily emailed us a current copy of the insurance card, since my son's card was from 2020. All in all it was a very efficient and positive experience. Impressive!

Used to be amazing but ever since my first experience back in 2020 I've had to actively reach out…read moreto them to remind them that my renewals were coming up and asking them to shop rates. For my 2023 policies, my homeowners insurance carrier stopped offering policies in CA, and I was forced to switch over to another provider. I made the switch through Stone Creek but they never notified my mortgage lender of my new policy / carrier, so the lender thought I didn't have a policy and charged me for one of theirs. It took 6 months before I noticed and had to work with them to get a refund. My renewals for 2024 are actually coming up in less than 2 weeks and I have yet to receive any updates despite multiple attempted reach outs to my account manager (Robin). Ironically, I've been trying to get in contact with her for over a week (called and left a voicemail, left messages with two different receptionists) and it was only after I posted this review that I received an email from her. I shopped quotes with the same carriers directly, and am getting lower quoted rates, so at this point between the total radio silence and the higher cost of doing business with Stone Creek, I'm uncertain what SCIA's value add is. Ultimately, I ended up switching over to Jeff Wong out of Bencia and ended up saving $600 / year on my homeowners insurance alone with same carrier (Mercury). I swapped my Umbrella policy over as well, but kept my auto insurance as is as the carrier (Oregon Mutual) was still the best option.

I've been with Stone Creek for years and have have many policies through them, including home,…read moreauto, umbrella and business. They used to be great and quickly responded to all my emails. But lately customer service is horrible. Sure, they respond quickly when you say you want to open a new policy for something. But have a question? Need other assistance? Just crickets. I think they had major turnover since the height of the pandemic and nobody seems to be local anymore. When I do talk with anyone, it's always a different person from out of state. Worse of all, when I sold a rental property and requested to cancel the policy, they cancelled the WRONG policy and I went almost 6 months with my home not being insured! I didn't realize it until much later of course because every single time I asked them to confirm my policies, they never responded. It's time to find a new broker. So sad because they used to be fantastic.