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2.3 (6 reviews)

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Walgreens

Walgreens

(65 reviews)

$$

3/2 Graveyard Shift (Drive-Thru Pharmacy, ~11PM)…read more This experience was unacceptable. I used the drive-thru pharmacy around 11PM to fill a prescription related to a documented work injury. At drop-off, I provided clear billing instructions to ensure the prescription was processed correctly under the appropriate workers' compensation coverage so that no personal insurance or co-pay would apply. The prescribing provider had also clearly indicated this on the prescription itself. When I returned approximately two hours later, I was charged a standard co-pay under my personal insurance. I immediately explained -- again -- that this was a work-related injury and that the prescription should not have been processed that way. The pharmacist then spent another 20 minutes looking for the billing paperwork, stating it had potentially been thrown away. It ultimately could not be located. Losing or discarding billing documentation for a work injury claim is not a minor oversight -- it reflects a serious lack of attention to process and accountability. At nearly 2AM, needing the medication more than a prolonged dispute, I paid the fee under protest so I could leave with what I medically required. This situation should not have happened. Work injury billing is routine and should be handled correctly the first time. Walgreens needs a review of overnight document handling procedures to prevent this from happening to someone else.

My recent visits to Walgreens has been to utilize photo services. I have been thrilled with both…read morethe quality and timeliness of the photo services. My Walgreens in Atascocita at West Lake Houston & FM 1960, delivered my orders earlier than expected but more importantly, the QUALITY is fantastic! I ordered Photo Books. Not sure what I expected but again the books turned out so beautiful at a price point that was truly reasonable. The staff completed the orders so quickly. A very satisfied customer. If you haven't used Walgreens Photo Services, nice them a try!!!

Timewise - convenience - Updated May 2026

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