Flood survivor. Cancelled service. Got charge anyways for new month. Returned equipment. Still didn't get refunded. Stay away from this company. They have no heart. read more

Pretty good customer service Fast internet at reasonable prices I was able to downgrade an accidental upgrade over the phone quickly and easily. read more

This is a review about the internet quality. This is not a review on the store itself nor the staff at the store. Issue: I've been in 3-4 outages this month in my area. Some have lasted days. I work at home; this is a disaster. I was going to reach out to find out what gives. I go to the website to contact you by chat during my work hours since I'm busy, and I only receive a bot that does NOT let me reach a representative no matter how much I try. It tells me to download the app to reach an agent. I already have the app so I went there instead; no agent. Just another chat bot that doesn't let me reach an agent. Calling in by phone had a massive hold time. The Dilemma: I read this on the website: https://www.spectrum.com/internet/network-reliability "99.9% Internet Reliability Includes: network testing and preventative maintenance." That's fun and great to say "99.9% reliability and uptime"! But is it really? I'm not even sure it's at that % as a whole nation-wide month-over-month. It's very loosely used and not even believed by anyone at this point. Spectrum, you cannot just say something is true without proof. I've had about 5 days without internet in the past month. 5 days out of 31 puts me at about an 84% uptime which is not fantastic. There are other alternatives to service out there, so I will be starting to look around. A few questions Spectum, as a company, needs to ask themselves: - How do my actions impact customers that rely on stable internet? - Perfect internet is not required, and it is impossible to obtain, but how can I improve in making it more stable? - How can I be proactive instead of reactive in helping customers to be compensated for this loss of time, and building of frustration? - How can I retain customers instead of bleeding them like has been happening in the recent years? - How can I make our chat and email-to-case creation more accessible and reachable to customers to show them how much we want to hear from them? You should be reevaluating your VPs, Directors, and Managers and their goals to improve the company to decide where the breakdown is happening. Spectrum, I promise you will not last as a company unless you change your internal dealings with customers. read more

This is intended for the company not this specific location! We pay almost $200 every month for a service that NEVER works!! They encourage you to use their website for customer service but it's always a 60+ minute wait for "ask spectrum!" No matter the issue u may be having...if ur bill is as much as a day late...they won't let u access any help links on the app and tell you the issues you are having is because your bill is late! There are mo outages or issues reported in my area but connection with network failed message has been all we can get for 2 days now! If you have ANY other option for cable/internet providers DO NOT go with Spectrum! I look forward to a time I can make it 1 billing period without these ridiculous issues! Guess if our service worked properly I may not have so much free and quiet time to get so frustrated with them! read more

I've been a time warner customer for 15 years and their service is pretty good. The internet speeds are great and so far without limits (looking at you sudden link and Comcast) so that is a major plus. I don't watch tv much, but I will say their DVR is getting very old in the tooth. They are slow and power hungry not to mention large. If they would update their boxes and reduce the price some it would be a perfect 5 star from me. ***Update 2 years later. "Spectrum" continues to raise rates far above what was in place with Time Warner while at the same time providing worse customer service and the same old terrible DVRs. This is upsetting because their DVR are expensive and lock up, black screen, fail to record scheduled shows and need to be rebooted frequently (despite having been replaced 4 times over the last few months) I pay the same rate which is excessive to begin with that other customers in other markets pay, yet I have a much poorer experience because this bastard child between Charter and Time Warner refuses to keep their offerings with the times. To put it very simply, the boxes that they charge so much for haven't been updated since 2007, this is an eternity in tech terms, so be prepared for a slow and frustrating experience with this company. I was also told I couldn't drop TV and DVR without my internet package being dropped from 60mb to 30mb because "they don't offer my package anymore in this market" what a joke... ***Update 1 more year later I've dropped their television service entirely, it's overpriced and their DVR units are still power hungry dogs, they lag, crash, miss recordings and don't sync audio/video. I went with directvnow and saved a bunch, it's not fantastic either but if I'm going to have crap service either way I'll take the cheaper crap service. read more

Wish I could give zero stars and still post. This is an awful, and unethical company, I WOULD wish them on my worst enemy. Bad service is one thing, but bad service and bad customer service is another. This company does not care about their customers or their needs. If you have problems similar to mine (they were taking money out of my account and I was getting 1/25ths of the speeds that I was paying for--this was slower than dial up--and they said they didn't see the problem with that) then just put in a complaint at the BBB, they'll fix it soon enough when they find out that you won't tolerate straight up theft. I would rather get wifi from a McDonalds parking lot (something I'm quite used to doing while being forced to deal with this horrible company because of a resedential monopoly). read more