Brandon Hedrick was beyond helpful. I went in expecting a complicated process and he made it…read morepainless. Recommend him to anyone.

Thanks for all the help! Everyone was great!!!!!!! Went by pretty quick!!!!!!!!!!!!!!!!!read more

They employ some female there who just "simply doesn't have the time, can't you just Google?" On…read morequestions that google legitimately has no answers for. Emily drive is the WORST place to go for help, instead opt for one of the Verizon stores that hosts employees with a shred of competency, which that old hag clearly lacks. When I explained that bill specific questions obviously can't be answered by the Google machine, she hung up on me and refused to answer my calls until I called from a different number. I say "Ma'am, that was thoroughly unprofessional" I was met with her trashy, conceited attitude and she began SCREAMING over me speaking. And then she once again hung up. Is she senile? Too many cigarettes effecting her brain? Unsure, but surely the establishment will immediately know which employee I'm referring to.

I've been a Cricket customer for four years. I liked their no contract price and free upgrades…read more Never did I think we'd be lead down a rabbit hole. Ever since we got their service, we could not access the wifi and had to use Cricket cell service. I went to the store and they said there was nothing wrong with the phone or service that it was with our Internet. I called the Internet company and they ran a check and everything was good. This went on for the duration of our service with them. I recently got a text that I was eligible for an upgrade, so I went to the store. They told me that they never do that and I'd have to pay for the upgrade. They also said that the people who had worked for them had been fired. I explained that I had done this at least twice in the past for free. Apparently now you can only get a free phone is to be a new customer. This is how they treat their loyal customers. So then I started calling different companies. They asked if my phone was locked? I had no idea what they were talking about. I pulled up the MyCricket app and searched it only to find it was locked. Went back to the store and they said they couldn't unlock it . I called customer service and was on hold for 45 minutes until I was finally connected to a person. She was very nice and did unlock the phones. Now I find out that I can only sell the phones to Cricket or AT&T customers. Talk about a whole lot of bs and being held captive by this company. I'll never recommend them to anyone.

I call these guys the dynamic duo. Cade and kody (hope I didn't mess up the spelling lol) are…read moreamazing. I have had to go in a couple times for reasons out of their control and each time they fixed my issue and managed to help me figure out everything and saved me an extra $20 a month on my accounts. They are always friendly and very understanding of the customers needs. I will forever be a customer as long as you employ people like them because service after the sale is most important. Thanks guys

This Business is Top Notch when it comes to Customer Service! They replaced the screen in my new…read moreiPhone while I waited! The do all types of repairs on phones and tablets! They also Buy used Cell Phones and have a large inventory of new and refurbished phones for all carriers! The also have Carrier Unlock Services you can pay for and Account Lock Out Services! I know I'd rather just pay them to get my phone unlocked if I forgot the password! The 2 guys who work here are awesome and super helpful! They also have a large inventory of accessories from headphones to cases so go check them out!!!