I am incredibly happy to have Mike, Vernine, and Lola in our small college town, where I can take…read moreany of my watches for service and repair any time. Mike especially is extremely knowledgeable about all kinds of movements from all brands. He has attended trainings from Swatch and Richmond, and is very qualified for servicing various in-house calibers while having full access to original parts. And most importantly, they are passionate about what they do with their professions, not to mention their genuine kindness and warmth I feel every time I enter their shop. I could not recommend the shop enough!

This morning (Friday, 23 January 2026), I paid a visit to House of Time in Gainesville, FL, to see…read moreabout having an old pocket watch repaired. I handed the watch to the lady working the front showroom and shared what I knew about the watch's provenance; I also mentioned that I had just casually looked online for information about the maker (Wuesteman), the watch itself, etc. Before I could continue (to mention that I was interested in having my watch repaired), the woman, in a very harsh tone, said, "If you are looking for information, you will have to talk to my boss." To say that I was shocked by her abrupt interruption is a gross understatement. I quickly considered how the conversation had progressed up to that point and came to a conclusion. That she assumed I was only looking for information about the watch was, in my opinion, arrogant. After I asked her to return my watch to me, I replied to her - in a similar tone of voice - words to this effect: "You just made a big mistake. I was going to ask if my watch could be repaired. You assumed that I was only looking for information. You ASSUMED that." With that, I walked out the door. Yes, I could have continued with my request after her initial reply. A fully rational person might have been able to do that, but the manner in which she spoke to me soured any desire I might have had to do business with this establishment. I am reminded of the old saying, "You get only one chance to make a first impression." Bearing that in mind, someone with a more personable affect in customer-facing situations would be a great improvement to your business.

I took my engagement and wedding bands to Jewelry Works, needing help because they were too large…read moreand could not be resized. I'd taken them to another jeweler previously and had a bad experience, so I was hesitant about anyone working on the ring. However, I had an excellent experience with them. The sizing beads turned out perfectly, and was exactly what I needed for the ring to fit well. They also tightened all the stones throughout the setting. I would recommend Jewelry Works to anyone in need of jewelry sizing or repair.

My one star is for the watch repair. They ruined my watch…read morehere! Not once but twice! Long story made short. I paid $15 for a battery replacement and now I must buy a new watch for $45 If you aren't bored already then read on. Honest review...They DO NOT tell you they DO NOT guarantee water resistance until AFTER you pay. The staff are very nice. However, I paid $15 for a battery replacement and they left me with a watch that no longer works. This is a $45 timex ironman. Not hard to replace .... However, the people that worked on my watch didn't do a good job. They were also given a chance to fix the problem and they further damaged the watch. The first mistake was when a younger woman replaced my watch battery and didn't close it properly. when I wore it the following day it was not sealed properly and it took on water inside the case. Fast forward when I was able to bring my watch back to have it corrected.... Another very nice woman came to assist me. However ‍ they made a Second mistake........ They vacuumed out the water and put the case back together. However, they must have removed pieces attached to the buttons as now the light buttons don't work and the backlight doesn't work. If I could do things over I would have NOT brought my watch here. I wish I had time to bring my watch back but I will no longer be in Gainesville. So, I am cutting my losses and buying a new watch.

I recently sought out a jeweler to set a large stone I have in a new setting, and I was thoroughly…read moreimpressed by every aspect of the process with Govind and Sons, and would recommend them to anyone looking for exceptional service and quality of jewelry in the Gainesville area. After a somewhat disappointing experience with another nearby jeweler, my experience working with Gopal and was extremely attentive, knowledgeable, patient, detailed, and both he and the staff communicated promptly and proactively. Because of Gopal's expertise and thoughtful recommendations, I achieved an even better result than I originally expected!

They did a great job helping me sort things out after my mom passed away. We winnowed out some…read moresilly stuff for kids or the trash. Then some nice costume jewelry that wasn't of great value, but nice keepsakes, and then gave me detailed prices on the last few items. They also did a nice job making me an earring and buying some inexpensive things that added to something less than $1k. I worked w Arjuna. He was real kind at a time i needed kindness, and Govind "came from a friend" who had used them a couple times over the years, so i felt i could trust them, and it appears i could. But things are never as valuable for sale as one might hope. :)

The man who owns/runs this shop is incredibly rude. In addition, he damaged two items brought to…read morehim for repair. They literally came out of his shop in worse condition than when brought in. This might be a good place to go if you want to buy stuff from a cranky, rude person who doesn't give a crap about customers, but I will never do business here again. If I could give zero stars, I would.

Great experience. Pretty cheap watch resizing. The guy who helped us knew a lot about jewelry and…read moreyou could tell. Some nice things to look at even if you aren't for sure buying.

I cannot say enough about how fantastic Sweetwater Jewelers is and I just have to spread the word…read more After my husband passed away I finally decided that I wanted to have a pair of hoop earrings made from both of our wedding bands. I could not let something that special just get put away to sit in a box. I had an idea in mind but after researching was doubtful it could be done at all let alone be affordable. I decided to check with Sweetwater Jewelers and was ecstatic when Michelle not only told me she thought she could split each band in half but also may be able to keep some of the original pattern in each ring! I also wanted a part of each band together in each earring. She was able to do it ALL! They came out so much more unique and beautiful than I ever could imagine and I am thrilled! THANK YOU THANK YOU THANK YOU MICHELLE!! I had another ring sized and batteries put in four watches and everything was very reasonable!

Amazing service when I needed a Omega watch sized for a graduation gift that was purchased from…read moreanother store not in Gainesville. They were courteous and ready to help us in a tight timeline. I gave my son a watch for graduation the night before the graduation ceremony but didn't fit his wrist. I called a few watch / jewelry stores in Gainesville via google search for option. The first two were a disappointment. I asked a for simple quote on being able to add 1 or 2 links to a new watch with one store wanting to charge $45 for a 5-10 min job and the other vendor would not even bother to quote. Oaks said cost will be around $20 depending on complexity but it is a new omega speedmaster and we know it is straightforward to solve. "We know he wants to wear for graduation so just come in and we will adjust it while you wait" That is exactly what they delivered and very satisfying to make it easy to do business with people who understand service and sense of urgency. They also told me the business has been in Gainesville for a long time and now you know why Thank you Oaks Jewelry!

Did a quick job taking links out of my watch. Affordable, quick and took great care of the high end…read morewatch o brought to them.

I went in shopping for a gift. The owner cleaned my rings and came out and said that the prongs…read morewere brittle on one ring and the other had needed some repair on a previous repair. Since both rings were my mom's and fairly old, I didn't want to take the chance of losing any of the stones I left the rings after getting the price to repair them. I don't live in Gainesville, but this jewelry store, the owner, and the entire store gave me such a good feeling, I left my rings! I got the call they were ready. My sister in law picked them up. The repair work is fabulous. My rings look better than ever. I am sure he did more work than he charged me for! Honest folks who do fabulous work. I will definitely shop here in the future

Andrea was pleasant and informative as I made my decision on both setting and center stone of an…read moreengagement ring. Mr. Sanders came out and introduced himself after setting the stone, nice guy.

I recently had Prem Jotwani replace my 36-year old engagement ring. I was impressed by the…read morebeautiful work, excellent and prompt service, and, most importantly, Prem's integrity. He was honest in pricing. I am now inspired to return to Prestige with my dad's watch for cleaning and repair. We are lucky to have the Jotwani's as fellow members of our Gainesville community.

This is my favorite jewelry/collectible figurines store, and the customer service I receive and the…read morehigh-quality items they offer is the main reason why. It's a highly innovative mom and pop store which is a bonus for me. They are knowledgeable and they're extremely helpful. PJ's repairs jewelry and watches. The owner offered me some very good information about reasonable jewelry insurance. They are reactive to the needs of their customers. PJ's are and have been my ally for many years giving me appropriate attention every single time. I really like the way they do business is what I'm really trying to say.

I was very impressed with Clint & Sheena's handling of my recent purchase this week…read more Experience certainly helps the level of customer service, & their friendly and relaxed atmosphere was topnotch! I am very satisfied with the product purchased, and how quickly Sheena found it vs other local shops of distinction. Thank you both for a job well done folks! You will see me again in the near future!

Let me start with Clint and how honest and helpful he was. Helped me with what I was looking for,…read morewas professional and not pushy at all, and best of all I got an amazing deal. Don't resist! They will take care of you! Thanks again Clint!

I needed my prongs checked on my ring. I chose Lang Jewelers because it was in a convenient…read morelocation. The store was bright and the employees were friendly and welcoming. The prongs on my ring were inspected and they offered to clean my rings for free. They had a nice selection of jewelry in the store. I would recommend Lang Jewelers.

I'm a first time customer that learned about Lang Jewelers from their sponsorship of the Tioga Car…read moreShow last month. I needed holes punched in 2 leather bracelet straps that were too tight. They were able to provide service on the spot and at no charge! I will definitely be back for future repairs and jewelry needs! They are very responsive even after hours through the Facebook messenger app. Free parking and Convenient location across from Local Provisions.