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    Timber's Condominiums

    5.0 (3 reviews)

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    11 months ago

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    Mack's Inn Resort

    Mack's Inn Resort

    2.8(42 reviews)
    1.6 mi

    Here's the pro: 1. Quiet…read more2. Pleasant staff (caveat below) 3. That's all. Here are the cons: 1. Small spaces little to no privacy sites 2. 25 miles from park. That's kinda far for us (my opinion) There are many parks more near and in the park. 3. Over priced for what you get. 4. One bathroom and shower for park. Expect to wait if you need to use it. 5. Staff caveat : Communication failures occurred by park staff regarding applying military discount. The park literature offers military discount. However, when asked about this upon check in the staff (on two separate occasions) could not provide me an accurate answer. And not able to apply any discount for my stay. Customer beware to ask in advance for military discounts. The fine print does not actually offer a 10% discount. The staff did not know the policy and gave me inaccurate information and attitude when asked about this. This is not a good look. And more importantly disrespectful to a veteran. 6. Beware to check and double check credit card charges to be sure you are accurately charged for your stay.

    Accidentally made the reservation thinking it was in Billings Mt. When I noticed the mistake I…read morecontacted them. They refused to refund me othre than 1/3 of the total amount paid. They are very happy to take money but unhappy to refund regardless of the circumstances. While I understand it is in their agreement I also understand that they are the type to put money over people. I will never stay at a place run by this type of owner that puts people last.

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    Mack's Inn Resort
    Mack's Inn Resort - BEDBUGS COMING OUT OF THE WOODWORK!!!

    BEDBUGS COMING OUT OF THE WOODWORK!!!

    Mack's Inn Resort

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    Sawtelle Mountain Resort - Family Suite

    Sawtelle Mountain Resort

    3.4(57 reviews)
    0.3 mi
    $

    I made a reservation and ultimately had to cancel due to a family emergency that forced us to…read moretravel back home unexpectedly. I was very disappointed with the level of customer service and management responsiveness I received. On three separate occasions, your customer service representatives assured me that a manager would contact me regarding my concerns. Unfortunately, I never received a return call. Failing to follow through on promised callbacks creates a poor customer experience and leaves customers feeling ignored. During my initial conversation, a customer service representative explained that in an emergency, management would typically contact the customer directly to discuss the circumstances and, when appropriate, consider a partial refund or another resolution. Based on that information, I expected at least the courtesy of a conversation with management regarding my concerns. Instead, my attempts to communicate were repeatedly disregarded. On my final call, the representative answered in a way that made me feel like an inconvenience rather than a valued customer. Throughout the entire process, the manager never returned my calls or spoke with me directly. Regardless of the outcome, I believe every customer deserves respectful communication and follow-through when concerns are raised. Unfortunately, my experience reflected a lack of professionalism and customer care, which is not how a reputable business should operate.

    -- Sawtelle Mountain Resort, Island Park, ID…read more Be careful with hidden charges here. After checkout, I discovered a $20+ charge on my card for a supposed "welcome gift box" that I never received and was never told about. According to the hotel, it included a small stuffed animal and some Snickers -- except none of it was in the room. When I called to dispute the charge, I got bounced between staff and management. They claimed they did an "investigation," but still refused to refund me. Charging guests for items they never received and then refusing to resolve it feels deceptive and extremely unprofessional. Advice for future guests: the second you enter your room, take timestamped photos or videos of everything before touching anything. Then immediately ask the front desk if there are any paid gift boxes or welcome items connected to your stay. If they say yes, do NOT go check by yourself -- bring a supervisor or manager into the room with you so everything is documented on the spot. Otherwise, you could end up being charged for something that was never there. Unfortunately, this felt less like a misunderstanding and more like a scam-style scheme hoping guests won't notice until they're already miles away.

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    Sawtelle Mountain Resort - Game table in the suites

    Game table in the suites

    Sawtelle Mountain Resort - Famiy Suite

    Famiy Suite

    Sawtelle Mountain Resort - Family Suite Kitchen

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    Family Suite Kitchen

    Timber's Condominiums - resorts - Updated August 2026

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