I booked a reservation about three weeks ago for my 70 foot long Motorcoach and Reese trailer. I was told by the person taking the reservation that the spots were 70 feet long and that there was a concrete pad that would fit my 42 foot Coach, but not the trailer. I said that's not a problem. I'll take it for two weeks. I pre-paid for the two weeks.
I pulled up and I couldn't believe that the pad was not even big enough for my coach. Not to mention, there was no possible way of leaving my trailer attached. I called the number and the young lady came by and took me to another part that was owned by the same people to look there. Again, not a single spot would fit my coach yet my coat and trailer.
I told young lady that I'd like a refund and I'll go to another park. Thank goodness I found Sunrise Oaks, 10 miles away. They treated me with a 90ft piull thru.
Couple hours later I received a phone call telling me that I'll get a 90% refund minus the credit card fees as well. I asked why is that you guys lied to me and completely misled me about the location and the accommodations. She says I'm sorry that doesn't matter you cancel the same day. Do not go there. Do not waste your time. It is a ghetto park. Full of mud and dirt can't even believe I pulled my Coach in there thank goodness I didn't pull into the park any further I would not have been able to get my coaching trailer out.
UPDATE: just got another call in regards to my complete that 90%. It's not right since it's not my fault. Then she says to me oh, by the way you know you signed our terms and conditions and it says trailers are not allowed. I said, are you kidding me I told her I have a 24 foot trailer attached and it was not able to be taken off. I don't wanna park it somewhere because I have valuable things in the trailer and I wanted in my possession.
Believe it, she actually said, you're lucky you're getting anything because canceling the day off you don't get anything. DO NOT EVER GO TO TIMBERLINE RV OR MARSHALL RV in Marshall Tx!!! read more