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Nanette Fabros
in the last week
Worst experience in my 40 + years.
I have had STATE FARM INS since I was a teenager. That "should" count for something, mean something, not at this agen'ts agency, No. Erin takes no responsibility for her actions or staff, in fact she has enough assistants to not handle the work herself or even meet with a customer who requests it.
This agent cancelled out - of my Saturday appointment the afternoon before, because: " I have a church meeting, sorry!" So I never met this woman, but her office messed up my insurance so badly, my rates have $$ gone UP thank you so much!
In 30 years of car insurance my rates have never gone up because an agent cancelled out of a meeting to explain what exactly all the fees were for. No they gave me a stack of papers, I have dyslexia & disabilitie(s) and I made that very clear several times. Instead I get a lengthy email from her Office Manager about everything she did, in 3 pages worth of an email reststing everything I knew, like a spat with a nasty neighbor, on and on. Then I get another email from Miss Erin about how how great her agency is and she backs up her office manager 100 percent!
Did I mention No CAR accident was involved with this hot mess? Just establishing a new agency because I moved to Ohio? I think any driver knows, that if this is what goes on before car issues occur, a time where you are already stressed out and maybe in shock and upset over an accident, is this how you want to be treated?
The only good thing from this office was the young man, who was extremely polite when I walked into that office to sign documents. Was not the, I guess case worker, the manager, nor the agent heself. A kind office assistant, more assistants I ever seen or dealt with ever at an insurance agency. This young man said things like: No problem, yes I can help you with that, My Pleasure.
Now when I think of car insurance I cringe & think of this terrible treatment, experience, the report I made to STATE FARM CORP. I also found out, a good thing to know, State Farm agents, not the corporation like I thought is where service begins and ends. That thing, unless you say "escalate," just you & that agent unless you switch agencies.
State Farm 800 corrected the wrong address this office changed incorrectly after I personally corrected to my address, not my landlord's office, I changed all that online and they changed it back to an incorrect address. The State Farm 800 lady in 15 minutes explained nicely what that stack of papers & divided out what 6 months of combined payments were for me, what I asked for to begin with.
Do you want to know what your MONTHLY bill is and what the fees are and what the payments are for? Do you have to tell agents that chunk sums are not really what you want to know, but the bottom line monthly bill is? Now you get in a car accident, a deer jumps in front of your car, you want to deal with telling an agent, sorry their assistants to explain in plain and simple terms?
I had car issues, traffic bumps and you want a nice person to make things easier, don't you? And if you are older, maybe a baby boomer like my parents, you want them to have someone who understands them and help them not create stress for them.
All this happened and got heated thank you, over Christmas. During that time I had another local agent, FARMERS INS close by gave me fruit for Christmas because she loves my dog and we chat, and I sat down in her office, no problem and went over car and renters insurance nicely, like a neighborly business does. Glad Yelp offers reviews because Car Insurance is no little matter and it costs a good portion of our income. Unbelievable
