Sent: Thursday, January 2nd, 2025…read more "Mrs. Kahalley, My name is [REDACTED]. I have a deposit securing your rental property at [REDACTED]. I applied and was approved, and I am looking to move in sometime in February, signing a lease this month. I have been working with your staff, particularly Beth Rudat, and I have some concerns regarding professionalism and lack of courtesy. Admittedly, I have been eager to secure this property from out of state as I am under a time constraint. Still, text message responses are being delayed intentionally, or messages or answers to questions are now entirely ignored by Beth. At first, I gave Shamrock the benefit of the doubt, but I did catch what Beth said when I asked her if I had annoyed her by texting too eagerly when she called with the news of my approval. She told your staff that someone had mentioned, "Someone should take my phone away." I thought that was a joke until Beth began ignoring my messages and not answering some of my questions altogether. My more significant concern came after I researched online reviews for Shamrock Rentals and found deeply concerning 1-star reviews from previous tenants about your staff's lack of professionalism and courtesy. Some of the staff at Shamrock Rentals treat the property owners very well but have a history of mistreating the tenants. Is this something I should be concerned about when working with you? I don't want any issues. I am giving you over 1/3 of my income to be a responsible tenant and care for your property, but I don't want my concerns ignored or to be disrespected. Other reviews say that the properties were not cleaned and had damage prior to move-in. Beth is fully aware that I cannot walk this property before signing the lease due to a recent surgery and being out of state on a time constraint. I am trusting you to have this home in order for my arrival. When I asked Beth if there would be a fresh coat of paint, something not uncommon for tenants to request, she shunned my inquiry entirely and wasn't even willing to speak professionally about it. I hope Shamrock is going to be fair and treat tenants better than what I am seeing so far. What I am witnessing lines up with what the online reviews say specifically about a lack of professionalism and courtesy, and it worries me. Please take the time to address my concerns, and if you are okay with it, have Lauren reach out to me to finalize the paperwork. I seem to have annoyed Beth, and she has chosen to be uncooperative with me. Respectfully, [REDACTED] P.S. Here in Kentucky and my home state of Colorado, we often hear famously about "Southern Hospitality." You are my first encounter with the deep south of Alabama, welcoming me to my first-ever rental house in what might be my new permanent state. I sincerely hope that Southern Hospitality is all we've believed it to be." {RESPONSE} Recieved: Friday, January 3rd, 2025 "Hi [REDACTED], Thank you for your email and for expressing your concerns. After careful consideration, I have decided that proceeding with the rental agreement through Shamrock Properties would not be beneficial for either of us. I foresee potential difficulties in the future with you as a tenant and I feel you will also have the same difficulties when dealing with our company. I have refunded both your security deposit and application fee ($1,750) to your USAA checking account. Funds will be in your account in the next 3-5 days. I wish you the best with your move and future endeavors. Aiveen Kahalley"

We rented a house with them and are very disappointed with the lack of professionalism of Shamrock…read moreProperties. Perhaps the name is not Irish and "sham" should have tipped us off. Between the two of us, my husband and I have separately and together signed 13 leases, renting from personal landlords and companies like Shamrock. Not once -- without exaggeration! -- has even one cent been deducted from our deposit. Not once! We have always had excellent relationships with landlords and received our full security deposits. When we moved out of the Shamrock property, the house was significantly cleaner than when we moved in. When we moved in, the house was dirty -- a terrible smoke smell in the carpets, torn floors, paint chipped off, very dirty oven and stove, and 100s of cigarette butts in the backyard. We cannot live like that. Shamrock took care of some and we took care of the rest. (I should add here that we're also home owners and that we would not trust them to rent our home in our absence -- they swore up and down that the house including the carpets had been cleaned, and the latter was clearly not the case. If I were the owner, I would worry about their care for my home and also the accuracy of any charges.) At the end of the lease, Shamrock took almost a month to return the deposit. Imagine our surprise when we finally received the check and it turned out they had deducted 1/3 of the security deposit. Truly impressive what they managed to 'find': a few spots above the stove (which were there before, and the stove itself was spotless, which wasn't the case when we moved in), paint touch-ups ($300), etc etc. Again; this is an entirely new experience for us. We had never received anything but the full security deposit. I understand that the owners of Shamrock may think this is a good short-term strategy, since it pads their bottom line, but we paid above market rate and are likely to be back, and we will make sure to stay clear of Shamrock and tell others about our experience.

Between my fiancé and I, we have purchased or sold several houses in 4 states. Out of the 10…read morerealtors we've worked with, Cindy was by-far the easiest and most professional realtor we've used. Cindy was the Seller's agent when we purchased our first home in Alabama. Our own realtor was out of town when we wanted to see a property listed by Cindy. Instead of waiting until our realtor returned a week later (our realtor never offered to have her showing assistant meet us) we called Cindy and told her we were already working with someone, but she still met us at the property immediately. We submitted an offer the same day. I am still quite disappointed that my realtor was so aloof yet still was entitled to full commission. At that time, we decided we'd use Cindy when the time came to sell. And we did. Buying and selling real estate can be such a complicated and stressful process. We've learned some hard lessons about the "business" along the way. With Cindy, we had no worries. She was honest, ethical and she knows her stuff! Cindy listens to her clients and genuinely understands what they're looking for. She was able to identify a buyer for our home before it ever hit the MLS. She knew our home was a perfect match for one of her clients and we had a contract after one showing. Unlike other agents in the area, she doesn't determine a client's value by whether or not they're prequalified or by the listing price of their home. Having the right real estate agent makes all the difference! You won't go wrong with Cindy Zebryk.

Cynthia, Matt and her staff were beyond outstanding in their professionalism, communication,…read morehelpfulness and willingness to go above and beyond the scope of their job description to sell our deceased parents home, which was located 10 hours away from us. I cannot stress enough how amazing it was to find a team of experts that were willing to take on the many odds and ends to help us get the property sold and save us several trips to Alabama! It was such a pleasure to work with Cynthia and Matt who were always so kind, patient and understanding. I strongly recommend them and most definitely give them 5 outstanding stars in this review!

From the owner: Certified Residential Specialist Certified Residential…read moreBroker Seniors Real Estate Specialist Accredited Buyer Representative NAR's Green Designation e-Pro Residential Buyers Residential Listings Land Listings

The team is friendly. Rachel is the agent I had worked with to find a house. We found a house in…read moreone day. She asks exactly what you are looking for and the price range that you would like to spend. She will not waste your time on homes that do not have the amenities that you want. She is honest with you and the expectations that you have and the houses that are available. She and her stag a very personable and they make you feel like family. I have referred her to many and all the people I have referred have been extremely happy with the experiences.

I know how difficult the process of purchasing/selling a home can be and intend to use April Harris…read morewhen the time comes. I have heard nothing but wonderful and positive experiences while using her.

Working with Donna was a dream! She's truly delightful to be around. She helped us to navigate the…read moreneighborhoods in our new town with ease. She figured out the kinds of homes & styles we would like in just a few hours with us. The administrative process of buying a home never felt overwhelming with Donna. She helped us stay on top of the tasks and reduced our anxiety. She goes the extra mile for her clients. She's the best!

If you are reading this recommendation, then stop and email or call Donna Wells because you will…read morenot find a more dedicated, supportive, and genuine realtor. Donna is an expert in navigating today's high demand low supply housing market and understands that promptly responding to phone calls, texts, and emails around the clock is crucial given how fast paced a sell or buy could be. I greatly appreciated her compassion for my unique situation in selling my beloved ranch and admired her honesty when discussing tough subjects. If selling, then read this: Donna had to pivot and re-do documents on multiple occasions as I weighed all options on the listing price. Over a three-month period, she provided research, options, and encouragement and pointed out the final decision was mine. I may have made the final decision, but her hard work paid dividends for me in the long run. Donna isn't your ordinary run of the mill realtor - she goes above and beyond, and I am so thankful for her support every step of the way! If you want to sell your house and be happy about it call Donna Wells now.

Christy has been a go-to agent of ours for 3 years and counting. She is professional & easy to…read morecommunicate with as well as a TOP agent in her area. We can't recommend her services enough! We look forward to working together for many years.

Sure there are lots of realtors out there - the random person you just happen to meet, your…read moreneighbor's relative, and so on. Some of them are great at one part of the job. There is no one better than Christy Gustin. She is smart -- reads and researches everything. She is kind and caring. She tells you the truth, and is solution oriented as challenges appear. I have never seen anyone work harder than Christy! She answers your calls, texts and emails right away or ASAP if with someone. Christy attends to every detail and knows experts in every field..nothing falls through the cracks! She goes the second mile and more. She is an advocate and has your interest at heart always. I highly recommend Christy and would want my family and close friends to work with her - that pretty much says it all - anyone I care about I'd send to Christy. A friend who listed his commercial building with her told me that she offered to help when an issue arose well after the closing. He said "she had her commission and there was no obligation to help at all, but that's just Christy." She met inspectors and workmen and others who needed to get in our house numerous times while we were gone...above and beyond! Knowledgeable, professional, caring, hard working and thorough -- what more could you want in your realtor? Highly Recommend

Randy Niemeyer listed and sold my home in Fairhope. He is extremely knowledgeable and has top tier…read morecommunication skills. He went above and beyond to make the process from listing to closing professional and seamless. I would highly recommend Randy as an agent and friend. I give this agency and agent a 10/10 !!!

If you're looking for a real estate agency that knows the ins and outs of real estate, look no…read morefurther. I was very happy with my agent Morgan Ashurst who helped me buy a house. He walked me through every step and took care of issues before I even knew about them. I highly recommend him!