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    Tim Smith Acura

    3.2 (25 reviews)
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    Services - Tim Smith Acura

    Check engine light

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    16 More Services

    Auto noise diagnosis

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    Auto battery or electrical system repair

    Auto brake repair

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    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

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    Ask the Community - Tim Smith Acura

    Review Highlights - Tim Smith Acura

    Scott even invited us to bring our beloved dog on a to test drive to make sure the vehicle would work for our whole family.

    Mentioned in 4 reviews

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    Gary Smith Honda - 6 year old tires that clearly have chunks of it missing that Gary Smith is saying I caused within a 3 month time span and 3,000 miles.

    Gary Smith Honda

    (55 reviews)

    Made an appointment on Monday for service a was called an hour later stating the manager texted the…read moreservice advisor and told her to cancel my appointment.

    Hi, I will start by…read moresaying we take our 2016 pilot in at every warning given in the dash and even when something arises as we have always been a Honda family. We actually have had 4 Hondas at once and always take care and have proper maintenance done when suggested. 163,000 miles. needs an A5. oil change and engine coolant replacement. already $600. I also had new tires put on adding another $1,200 to my bill. and don't forget the tire alignment charge in with the $600. Go to pick it up, suggest $180 diagnostic to see why suspension is messed up on rear of car. That doesn't include any pets labor or services after the fact of course......And suggest transmission flush for $500 though we just had transmission fluid replaced less than one year ago. "There are too many reasons for us to go into as to why this might have happened". Can't tell you what the problem is.....oh but we can fix it for at least $500.....right. My gas light is on, a warning light saying keyless remote battery low is now on my dash as well. Oh and I asked the service person if there was an extra surcharge if I used a CC to pay for service. Nope. Surprise, there was. Had to get that refunded and repaid with a debit card. All the advisors were new and was a horrible experience. Not just one thing to be put out about but like 5 things that were jacked up. So glad we are moving from this area. Would not go back there again even if we were not moving. Very disappointed in Honda today.

    Cadillac Fort Walton Beach

    Cadillac Fort Walton Beach

    (15 reviews)

    No, I would not recommend this place. Bought a Cadillac there and they treat you like crap. Can't…read moredo service at all. They really are bad.

    My wife and I recently purchased a vehicle from Step One Cadillac in Fort Walton. I had been in…read morecontact with one of their sales people and had decided on the vehicle and the price before coming to the dealership, as we were coming from out of state. We drove 4 hours the night before our appointment, which we had made with the expectation that it would help streamline the process. Unfortunately that did not end up being true. There were multiple errors in the paperwork that the salesman showed us. We ended up having to stop and restart the paperwork with him three times before even getting to signing documents with the finance department. Errors in name, address and email, all of which was information they had ahead of time via our licenses and email correspondence. Another error being not including the discount incentive for financing with the dealership. When we brought that up they tried to push back and say it was already included, but since the price was agreed upon before we arrived we knew this was not true. Upon starting paperwork with the finance department, the paperwork was once again wrong. It was decided the best course of action was to completely restart the paperwork. During this time it was discovered that the vehicle we were purchasing had three open recalls and also a non functioning module. This was a brand new 2026 vehicle. The salesperson knew we were driving from out of state weeks in advance so there is no excuse for having these recalls. The salesman went to talk to the service department who said that they did not have the parts to fix the recalls. We were then told that we would need to contact a local dealer once we returned home to address the recalls. Because of the open recalls we were not able to set up our OnStar account with the car at the dealership. Without functioning OnStar the entire infotainment system was completely unusable. We could not use maps, music, anything. Again, this was a brand new, 2026 vehicle. The solution was to use Bluetooth the directions and music and they sent us on our merry way. After the fact when we voiced our frustrations about the open recalls and safety concerns of them, their response was "well we'd argue the car is still drivable". On top of all that, a few days after we got home they called us back to let us know that once again, the paperwork was wrong and they needed us to resign and send it back. After contacting our home dealership to get the recalls and module fixed, they could not believe Step One sold us a car with open recalls. Saying "they can't do that" with my response being "well they did". I would not purchase a car from Step One unless you first want to get a job there because the only way the paperwork will be correct is if you do it yourself. One star instead of zero because of the price of the car, and because zero stars is not an option, but honestly the price of the car does not make up for all the headaches involved with this dealership.

    Tim Smith Acura - car_dealers - Updated May 2026

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