Chewed Gum in My Coffee - Shocking Negligence and No Accountability
I had one of the most disgusting and disturbing experiences of my life at Tim Hortons.
I found a piece of chewed gum inside my coffee. Yes -- someone else's chewed gum was floating in my drink. I vomited immediately and felt sick for hours.
What made it even worse was the complete lack of responsibility from the staff. No apology. No investigation. Just a shrug. I contacted customer support and received only two generic sympathy emails -- one from their support team and one from someone named Sabrina.
But no one from the branch itself ever followed up. No explanation, no accountability, no action from local management. It was as if nothing happened.
Do they treat this kind of thing as normal? What if this had happened to a child?
Since that day, I've stopped buying from Tim Hortons entirely. I now go to McDonald's, which feels like a much safer and more responsible choice for myself and my family.
This was not just poor ... Read more read more
Stay away, the manager is awful, wouldn't give up the advertised deal, said she couldn't do anything for us. Rude and unprofessional manager! read more
Tim Hortons opens at 5:00 AM on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday.
What time does Tim Hortons close?
Tim Hortons closes at 11:00 PM on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday.
Mon-Sun 5:00 AM - 11:00 PM
Outdoor Amenities
Does Tim Hortons have parking?
Yes, Tim Hortons has parking options.
Other Amenities
Does Tim Hortons have free WiFi?
Yes, Tim Hortons has free WiFi.
From the Business
Specialties
Located at 191 Davis Dr, Newmarket, ON, Tim Hortons is the perfect place to go for freshly brewed coffee. Our coffee is made with 100% Arabica beans, sourced from the world's most renowned growing regions. We also offer specialty beverages including lattes, cappuccinos, espresso, iced and frozen coffee, hot chocolate, tea and real fruit Quenchers. Grab a quick snack or delicious meal for breakfast, lunch and dinner. Enjoy our freshly cracked Canadian eggs until 4pm. Try one of our delectable baked goods; cookies, muffins, Timbits, and donuts including our delicious Dream Donuts. We also offer a range of soups; Chicken Noodle, Cream of Broccoli and Chili which goes great with our potato wedges made with Canadian potatoes.
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2 reviews that are not currently recommended
The reviews below are not factored into the business's overall star rating.
Everything was just awful. The food, the service, only the staff was more or less friendly but then what's the problem? Bad management I guess. The bread was just burnt on the inside. That's not the deal. The service is too slow. Very long waiting in the line, hell no. I'll probably ever be back there. read more