Wah! I love Timmy's, but this one continues to disappoint me time and time again. After looking at their low star rating, it looks like I'm not the only disappointed customer! Good things - -The staff is usually pretty kind and friendly. - Our timbit orders have never been incorrect...they may have been stale, but never incorrect. Needs improvement - (Here is my feedback just from today). - Forgot to give me my toasted bagel with cream cheese. Oh, and only one side of my bagel had cream cheese? This seems to happen a lot which I don't understand. Aren't both sides supposed to be spread? - Hot peppermint mocha latte was not hot and tasted like black coffee. TIP - Avoid ordering this drink altogether! This is my second time ordering it. Both times have been a disappointment as it just tastes like a weak black coffee - there's no peppermint flavor to the drink at all. - Hashbrown was burnt and hard as a rock. - Although I had over four food items - not a single napkin was provided in any of my bags. It seems that napkins are never provided at this locations and I ALWAYS have to ask for them. Why do we have to ask for napkins? The irony in all of this is that my daughter and I have never had a poor experience when we actually have time to order inside or dine in. It's like all of the "bad food" gets served through the drive thru. I think that the drive thru needs to step up theirs game a little bit in order to increase these star ratings. I read more

The boy working the counter didn't say one word to me even after I said good morning, how are you? He didn't tell me my total, he didn't say you're welcome after I said thank you, he didn't say a word. If you think you're too good to work fast food or you're not happy in that environment then I implore you to find another job. Yall act like the world owes you something. Or perhaps he's just racist towards white people. That's kind of how it felt. Anyway, I hope his day gets better and he eventually finds a job that he enjoys. read more

The manager Patrick has horrible customer service. He is very nice nasty, snappy and feisty. He completely mistook my genuine confusion for attitude so he gave me snappy attitude and he said I'll make sure they get a bigger sign for you. When I told him that I thought he was being very rude to me as a customer trying to get an understanding of the menu, he told me at this location what you give me as far as attitude I give it back. I was floored and speechless. He has a horrible horrible attitude. read more

Horrible customer service. "Assistant manager," as she identified herself, was rude to multiple customers. We walked out after 10+ minutes of just waiting to even order. Sadder still when you consider we were the only ones in line to order. I understand being frustrated with being busy, but if treat your customers like crap you won't have any read more

I always ask for Tim Hortons whenever I visit Ohio. Timbits are my favorite especially the birthday cake ( and spiced apple which they no longer offer and wish they would bring back! ). The staff at this location is very friendly. The donuts are flavorful and addictive as well as the coffee. read more

The people are nice enough who work there but you can tell ownership does not care about operations or the upkeep of the building. The floor looked like it had not been mopped in weeks. Tables had not been wiped down. They give heavy preference serving the drive-thru line over the inside the building orders. Tim Horton's corporate needs to do a better job of policing their franchisees. Shame on corporate. read more

bad service over all they tried making me take the wrong order mult times the next day they had me waiting in line for 30 mins took my order then when I got to the window they said they was closing 1 hour early it's always bad service here I just want my Tim Hortons read more

If I could give negative stars I would. I don't even know where to start other than to say I don't expect much from a drive through breakfast place; however, I would think handing someone their order in an actual bag might be a good starting point. I ordered two breakfast sandwiches and two coffees and I was handed two barely wrapped breakfast sandwiches that had just come "fresh" out of the microwave with no bag. Upon asking for a bag I received one, but c'mon! That's baseline isn't it? This is one of many issues I've had here, but I'll refrain and just go elsewhere from now on. A word of advice...Maybe bring your own cup just in case they stop doing cups too! read more

I placed an order for pickup through the app. When I went to pick it up, they did not have any of the items including coffee! The staff said they couldn't refund me as I needed to go through the app. Contacted the app people and they said that as it was a pickup order, the store had to do it. I called the manager and they said that it had to go through the app. Contacted customer service again and they told me the store had to do it as it was a pickup order and sent a message to the management team twice. NOBODY has contacted me from the store and I still do NOT have a refund of the order that was not fulfilled. DO NOT PLACE AN APP ORDER with this store. read more

The coffee is generally better than McDonald's, Wendy's, Arbys, and Taco Bell. But that's not saying much. They recently started offering a new release of Tim Hortons Vanilla Crème Cold Brew with Foam. 1: cold brew should not have foam. 2. Do not try to pass an iced latte or iced coffee off as a cold brew. I'm honestly deeply offended by this. I hesitated slightly to not give them 2 stars because my GF likes their Frozen Lattes. But they barely ever have them. read more

this is the absolute worst tim hortons I have ever been to. I ordered two breakfast sandwiches, and two iced coffees. When I got to the window I was only handed one of the two breakfast sandwiches and no iced coffee, I also wasn't given a bag. Keep in mind they were not busy at all as I was the only car in the drive through. The young girl at the window was very attitudinal when I asked for the rest of my order and I was ignored and she handed off her responsibility of fixing my order to one of her other coworkers. read more

The customer service here sucks!!! The employees are not very friendly. Have they had a change in management and/or ownership in the last 6 weeks? All the nice employees are gone. They had a problem with one of their bakers before this and the donuts left something to be desired. The last few weeks things aren't much better!! Maybe I should go to the one on Hamilton. It's out of my way but it might be better than this store. read more

they do not open on time in the morning we r trying to get to work place needs some serious training read more

I'm not sure when things changed ...but I am SUPER GLAD it did!!! The service is really good, fast, and friendly! I ordered the egg white and spinach bites and boy are they GOOD! Great flavor and the perfect amount! I was so impressed with these bites that I felt the need to share on Yelp! The flavor left me with the pleasant "mmmmhmmmm...that was good!" thought! Way to go Tim Horntons!!!! read more

How long can it take to make a cup of tea and a medium latte. Well at this location clearly way longer than I've ever experienced. The poor girl serving had no clue what was doing, I wanted hot tea with skim milk, it was served with the frothy milk usually used for coffee so the cup was literally half tea and half frothy hot milk .... ewww. I went back to the counter and it was remade by the other server who said she's new , sorry about that . However I could clearly see she had no intention of training the poor new hire on how to make a cup of tea. And how can a coffee shop not have skim milk . Was traveling through the area but looking at the poor ratings they obviously don't feel the need to improve read more

What the hell is going on. This location is closed to walkins. And the drive-through line is around the block. So slow and getting worse by the day. Takes 25 minutes to get a cup of coffee. If I on this location I would close it. So I guess I got to go to Hamilton Road five miles away from now on. read more

I finally tried Tim Hortons recommended by my Mom, family, and friends and it was good I had some orange tea and there honey dipped doughnuts were super tasty. The Customer service was really nice as well. Thank you. read more

This location has been absolute trash for breakfast since the new year. Painfully slow service for awful coffee and cold food. Wish they would get it together because it used to be good. read more

Thought I would try this place with doordash but now I know I won't again during the pandemic I only eat foods that are delivered sealed and my $20 order bag was wide open and all the little bags inside wide open. Disappointed. McDonald's seals the bags so nicely and secure. Too bad. read more

This restaurant is horrible. Ordered a value meal and after 15 minutes and a reminder received a sandwich. When asked about the coffee they said we never ordered it but would give it for free (it's part of the value meal). No hash brown ever showed up. Also had to take my 3yo daughter into the restroom and it may be the most disgusting restroom I've ever been in. Also had a quick glimpse of the attached Wendy's kitchen and we are pretty sure we will never visit this location again. How often do the health departments visit?? read more

Waited 25 minutes for a cup of coffee on labor day. Had only one cashier working! Nice!

I have given this Tim Hortons a few chances. Each time I've experienced bad customer service. During my last visit, the employee at the window did not say one word to me during my transaction. I really enjoy their coffee, but the bad customer service is enough to keep me away. read more

This is the third time we had to drive back to pick up our correct order. At this point I can only fault myself for continuing my actions of returning. read more

Horrible service... New training new... Screwed up my order... Employees looking at each other trying to decide who was going to help me... Awkward 10 minutes of waiting to get it fixed with no other customers inside. Won't ever go back. Perfect example why frontline fast food employees do not merit $13-$15 an hour. No work ethic, no professionalism, no pride or ownership to get it right. read more

Terrible customer service! I came inside to order a coffee and was told we don't have any coffee. I asked them if they were closed and if that was why there was no coffee and the employee said "We close at 10" and I looked at my watch and it was 9:25. I said you aren't closed, so why don't you have coffee? He said, "Well we can make some more but you will have to wait and I don't know how long." There were 5 people in the drive-thru, so how was it that at 9:25 there was no coffee and no plans to make any at a coffee shop? And the website does not say that it closes at 10 pm on a Friday night. This was my second time here. The first time I never got waited on as no one came to the counter and after 12 minutes I walked over to the Wendys and they said, "I don't know, I haven't seen them." I finally left. I thought I would give it another try, but still no luck. read more

This is a nice, clean restaurant and shares its seating and restrooms with Wendy's. It made a nice place to stop for a family. The food at Tim Hortons was just ok. They were sold out of Mac and cheese and the grilled cheese wasn't a hit with our toddlers. (They're no food critics, but rarely find a cheese sandwich they don't like.) Overall, not somewhere I'd go out of my way to stop, but it did the trick for this family passing through. read more

These folks are so confused, after multiple trips I give up, a whole gaggle of people behind the counter running around but one person taking orders and one person cooking, the rest just kinda adding to the chaos, got coffee quickly then just left to stand there and no food, then after being asked what I had finally got sandwiches, but no hash browns without asking again, painful, no system in place to make sure orders are complete and lots of duplicated efforts kinda sad read more

This is the most unorganized, unfriendly, mismanaged, clueless bunch of employees I have EVER seen. They have never gotten my orders correct. I keep trying and trying to give them another chance, but over and over they fail me. Worst place EVER!!! read more

I will never go to this location again. The staff is not trained well, and they are always low staffed. The food is very low quality. The service is always slow and the general tone of the people there is rude (staff and customers). Go to the one on Hamilton Rd instead. read more

The service is slow and the employees do not know what they are doing. They have gotten my order correct 2 out of 5 times. Enough...going to Starbucks! read more

Very dissatisfied with service. Cashier was extremely short and rude. As she was getting the order ready, she was talking with a co-worker about applying for another job. Very immature and unprofessional. To top it off, they got the order incorrect. I ordered a Turkey Swiss Bacon Club. She said they don't have Swiss. I asked if the Turkey Bacon Club came with cheese, she said, yes. I said, can you please put Swiss cheese on the sandwich with no sauces. Seriously?! So when we get back to work, the sandwich had no bacon and it had honey mustard sauce. Never again, will I eat there. read more

Would never go to this Tim Hortons if it wasn't for their coffee. Breakfast is horrible. Oatmeal seems to be always watered down and cold, hash browns are always stale and the bagels seem to be all pre toasted. read more

If I could give this place a zero, I would. I love Tim Horton's drinks, pastries, & meals. But this is a location I will not be coming back to. None of the workers seemed to know what they were doing, including who was helping who, & knowing their own menu. I looked at the menu quickly, but instead asked the teenager at the counter what non-coffee drinks they had (I couldn't have coffee that day). She listed lattes, cappuccinos, etc. I repeated myself - a drink without coffee or espresso please. She repeated herself. Eventually she had to ask a coworker if their lattes/capps had espresso. I know Tim's isn't a Starbucks, but please. Workers are very young and have little to no people skills as well. read more

I have come here 4 times in the past 2 months to get an ice cap and their machine is always down.

The person at register didn't know what she was doing. You shouldn't hav an inexperienced person on a register when it is busy. Then the topper my food was wrong. This not the first time this place needs to improve actually I would only give half a star or none at all sad it use to be much better. read more

I used to frequent this establishment twice a day morning on my to work and at night on my way home from work. My Husband would even joke that I should own stock. I got away from it for a while. Stopped in on Saturday 6/18/16. I have to say that this establishment is absolutely filthy from the front of the service island to behind the serving counter floors sticky tables were smeary. Horrible customer service. It will make money in spite of itself due to its location. Went back again on Sunday after Mass to give them the benefit of the doubt but still filthy exact same spatters and drips on the station in the exact same place, and my order was not correct. Sorry guys but Panera is just across the street. read more

I've always had a terrible experience with this location. Orders have frequently been wrong. Lines are slow. One time I ordered a bagel and they had me pull up and wait and forgot that I was out waiting so I went in and no one had even been working on my order. The food is usually cold. The workers do not show much ethic and work value. Unfortunate read more