Mr Dimuccio's name was on the existing water heater in the home that I purchased after moving to…read morePagosa Springs. I married in the spring of this year and found that the water heater was inadequate to provide hot water for my new family and, so, not knowing better, called this so-called plumber for replacement options and he guaranteed that an on-demand propane hot water heater would take care of our needs. He and his employees spent a Friday afternoon installing the new unit, only for us to have even less hot water that evening than before the installation. He and an employee returned the next day, doing some sort of work for 6 and a half hours, including cutting and splicing pipes and never found the problem, constantly blaming other plumbers that had worked on the original plumbing for their poor workmanship. He even named another plumber in Pagosa, stating that that man "had his daughter (an unlicensed plumber) do some of the work and she must have screwed it up". We asked Mr Dimmucio to stop working when his next suggestion was "to start opening up walls to find the problem". That night we had absolutely no hot water and many showers and toilets actually had no water at all, yet the propane heater never stopped running the whole night. My wife and I began calling and texting Mr Dimuccio numerous times that night and the next morning for help and he did not answer. The following morning the local water company telephoned me to let me know that almost 7000 gallons of water had run somewhere in our home overnight! At that time, I realized that the only place that much water could have run was in the crawlspace beneath our bedroom where these men had been working the previous day. That is exactly where I found the water, along with a splice that Mr Dimuccio had created which did not hold and was the source of the flow. From there, I went to the carpeted, furnished basement we have, which is on the other side of the basement wall from the flooded crawlspace and found that it, too, was flooded and much property ruined. This so-called plumber carried inadequate insurance to cover the cost of all damage, costing us almost $5000 and, in an effort to recoup this money via the Colorado small claims system, this person hired a lawyer to pit my wife against me in court for claims made. Decide for yourself if you would let this person touch your property.

Contacted John to do a boiler system inspection during a home purchase…read more He was very informative explaining how the system operated. Later we contracted John to install a U.V. filtration system in our home and the work was performed on time and done very professionally.

Responding to Rachel C…read more I understand your concern for your friend and I do not discount your feelings towards the situation. But I am concerned this may be a case of mistaken identity. All of our standard homes are designed to shed snow away from entrances and we do put foundation vents in the best spot on every home to avoid snow shed. Our crew leaders actually do not cut vents during rough framing until it is discussed with a site manager prior on every home. This is the only reason I am questioning whether it is one of our homes, because if it is a standard home, there certainly would be no snow shed into entrance ways. However we are also fully custom home builders (in addition to our standard plans) and even give clients the option to add customized preferences on to our standard homes- which may include additional covered areas and decks. We take great care in the early stages of the project while working with our clients to design the home of their dreams. When the conversation comes up that their dream may include snow shed into an entrance way, the time is always taken to explain it will create additional snow removal and we will encourage other options. If the client is adamant then we of course yield, as this is their vision for a Colorado Dream Home. Additionally- some home owners associations require accent features which can create additional snow shed if a certain location is insisted upon. This is not to blame your friend, if we did build this home, I am just explaining our process. Forced air heating is standard in all of our homes, and we pride ourselves on energy efficient building, accomplished with 12" thick R-38 insulated walls as opposed to the standard 6" thick walls. This cuts the amount of propane fill ups you will need through a year in half. Specifically in the winter. We install many fireplaces, both gas and wood burning, but they are an option to the client. We are just coming out of a classic pagosa winter this season and can relate with the hardships (and joy in the absolute beauty) that comes with it- we received feedback from some of our most recent home owners that they were happy they had a snow shed roof designed to drive snow away from the building and were not having to shovel out of their front door every other day as a neighbor appeared to be. Please do not take my response as a sharp defense or criticism, I just was taken aback seeing it because we do put much care into the design of our homes, specifically, for snow shed and wanted to at least explain our process. We appreciate any additional feedback, please feel free to call our office and we can put you in touch with someone who can answer any additional questions you may have. Our office is open 5 days a week Monday-Friday 8am to 5pm 970.731.3071 -Cayce Brown Colorado Dream Homes Production Coordinator/Field Supervisor

This company truly values their clients & staff. They build beautiful homes from standard plans and…read moreeven custom designs.

PBS heating and air provided excellent products and services, on time and on budget. The expertise…read moreis unmatched with the attention to detail, knowledge with overall customer satisfaction being the most important. I strongly recommend PBS!

PBS Heating and Air is the worst business in Pagosa Springs. My experience was beyond horrible. Did…read morenot finish the job, called me a horrible name, said FU and left my house. None of this was expected. I have paid them for everything ever done. Completely unexpected and Completely unprofessional staff starting with the owner. I have never had this experience in my life. I DO NOT recommend them for anything. Zero stars for their performance.

If we could post 0 stars we would. A few of the issues we encountered with Fullerton Works:…read more-They nearly compromised our homes concrete foundation by having zero control over their concrete sawing subcontractor. -They demolished several thousand dollars worth of materials that were supposed to be salvaged for re-use- Even after I had a face to face conversation with their "Project Manager"- who happened to reek of weed that day. -Their plumbing sub initially installed floor drain plumbing in the completely wrong locations and had to reinstall. Even after that, our linear drains were installed crooked within concrete even through they were within a couple inches of the wall they needed to run parallel to. -They had no control and failed to effectively coordinate or manage their subcontractors. They would switch subcontractors performing the same work type with dubious vetting. -After Fullerton Works proposed and I agreed to the correct concrete mix for the top pour of our sandwich slab with in-floor heat, the delivered concrete was the incorrect mix and I had to reject it. -Even after discussing correct form placement, Fullerton Works still managed to incorrectly set concrete forms within a shower stall with zero slope to the drain. This required very risky saw cutting and grinding of concrete poured with ~ an inch of cover over hydronic in-floor heat tubing. -We would typically see Fullerton Works once a week with a crew of 1 or 2 people and a pickup. They would typically be on site for 1-2 hours and then leave because they were missing the necessary tools to perform the work. -We cut ties when Fullerton Works asked for another draw even though they were at least $20k behind what they said they could deliver in their proposal. -I could go on and on. Needless to say we cut ties with Fullerton Works before our project was done, and a fair amount of their work had to be redone by another contractor. Fullerton Works' having clients pay for large portions of the work upfront leaves their clients in a bind when things do not go well. Their large upfront payments allow them to buy nice trucks, have a professional website, and for their owner Blake Fullerton to fly first class- I just ran into Blake on a recent flight to Denver. DO NOT BE FOOLED BY THE SHINY EXTERIOR!!! Other than writing this review, our means of recourse are limited. The amount Fullerton Works owes us exceeds small claims court amounts, and attorney's fees would easily far exceed what we are owed if we went to district court. Fullerton Works is the most incompetent contractor I've ever worked with- and I've worked with A LOT of Contractors in over 20 years as a Construction Project Engineer. BEWARE, Fullerton Works DOES NOT STAND BY THEIR WORK AND WILL LEAVE YOU HIGH AND DRY! Do not make the same mistake we did and look elsewhere for your project.

Blake gave us a quote for a major roof problem, he was able to do the work fast and very very nice,…read moreI would trust Fullerton Works to work on any of my projects for friends and family. Highly recommended.

My fridge was not closing right and my groceries were not staying cold and both toilet flushers…read morecame off. I was in a panic because I have not lived in Pagosa long and did not know whom to call. I found Black Diamond on here and they came and soon it was all fixed. They were fast, cost efficient and polite. I would highly recommend them for help. They can do a lot of things so I am keeping their number.

We hired Bryce's team to demo an outdated shower and bathroom and install a modern, custom shower…read morewith some unique features. I was particularly impressed with Bryce's meticulous approach to his work. Specifically, his team discovered some minor issues hidden behind/underneath the previous builder's construction. Instead of covering up past problems, Bryce walked us through the challenges and proposed some minor, very reasonable adjustments to our contract to ensure a sustainable, quality finished product. My wife selected some very unique tiles (shape [not rectangular], texture, etc.) and shower features, but nothing was too complicated for this contractor. Ultimately, we ended up with a shower we love; we'll be showing it off to visitors. For the price and quality, we couldn't be any more pleased with outcome. 5-STARS; I highly recommend this team.

Outstanding experience with this business. Heavy furniture assembly- Bryce made careful, yet quick…read moreand efficient work of it.? I appreciated his attention to clean up, too. Thanks, Bryce! I will for sure be back!

Snowy River Construction (Rok Wilson) is a fantastic general contractor to work with. Rok started…read morebuilding our new home in December 2024 and completed it in November 2025. We expected that year to be tough one, but Rok made the process very easy for us, especially when having to make decisions about options. His various crews were great and often showed us what they were working on. If you're looking for a general contractor in Pagosa Springs to build your new home, we highly recommend Rok Wilson of Snowy River Construction. We love our new home!

Arlie did a wonderful job on cleaning our wood stove and pipe cap…read more He was professional and competent, and I look forward to this year's cleaning.

Jim and Johnny were great and helped us not only clean but helped us outline what future repairs…read moreare needed. They were very friendly and helpful.