Just had the most lacklustre and interesting experience dealing with this particular business. I am project managing an entire home renovation and as part of that I required THREE tiles (two boxes).
The order was placed and paid for in full on that day with the promise it would be ordered that particular day, and be delivered by Friday. I remained flexible so I called on Friday to discuss what time would be appropriate to come down and to my knowledge they have told my partner they had simply "forgotten" the order, and a refund was decided and nothing more could be done.
I tried to discuss options on multiple occasions with the director of this "franchise" to which I was told I was being abuse, incoherent and swearing. I was hung up on and my calls were not returned.
I often try to resolve my issues at the lowest level possible, especially when you have experience in managing projects for a living for many years. Unfortunately this business was unable to be reasoned with, however they provided ample entertainment telling me they were going to call the police, and also didn't take up my option for a face to face discussion.
This was just my individual experience with this business, reasonable quality tiles, slow response time on the showroom floor, flogging off unneeded products to unknowing customers and just a lacklustre and poor performance of customer service as a whole.
But in saying that, good luck with your endeavours, I will await to hear from Victoria Police about all the illegal activities I conducted trying to communicate with a place of business.
Regards,
Dallas. read more
