I cannot even believe this happened.
I've been ordering from them for the past two years now and the food has always been mostly decent (I like spicy food and they do spicy well). Today I ordered Chicken Pasanda and Chicken chat- both very mild dishes and they turned out VERY salty. So I called them up and told them that. In response the man who spoke to me says, 'I am very busy serving ten customers now, call me tomorrow' when I asked what they would do about it, he replied vaguely that he would, 'give me something for free next time I ordered' and cut the call. EXCUSE ME. What does that even mean? But never mind. An hour and half later, I get a call, with the same man calling to tell me that he has called his old customers and none of them think the chicken pasanda is salty and therefore he is sorry but he just can't believe it. then he says, I should have had the food and called him and not an HOUR later since then he could have sent us another dish. EXCUSE ME AGAIN. TWO responses to this nonsense: You call me at ten twenty at night and basically tell your customer that she is lying because your passband can NEVER be salty. INSTEAD OF APOLOGISING you demand why I didn't call you at once? Is there a RULE I don't know that says customers need to EAT their take aways IMMEDIATELY? I ate when I did and I called when I could not eat YOUR FOOD. I would also like to point out, I DID NOT ASK FOR ANOTHER CURRY OR A REFUND. HE then (shouting by now) says, He knows all about me and the fact I complained at Suruchi too. WTH. Even if I did complain, what does that imply? That I go around complaining to places I order food from? Which I don't, but the question is, you almost threatened a customer. WHO TREATS THEIR CUSTOMER LIKE THAT? 1. you are lying. 2. Didn't eat it on time so your fault. 3. you do this all the time (i.e. complain). DOES THE SALT RISE AS THE HEAT DECREASES? I do not understand how you run your business. It's all friendly till someone dares to complain? read more