One of the most horrendous experience that I have from a food vendor. Their customer service is absolutely dismal. First, they gave me Jain food instead of Gujarati food and even after telling them continuously not to do that, the trend continued. Second, the delivery person forgot my tiffin one day and they had to miss the delivery for that day. Third, even after telling them multiple times about my dairy intolerance they messed up an order and gave me something with dairy in it.
The third thing was absolutely the last straw for me; a food vendor cannot just say "sorry" after messing up on something so basic. They didn't try to rectify it by any of the solutions that I offered. Instead stuck to their "solution" of - "oh we will just the extra dish with you next delivery" which by the way was 2 days after. I mean are you serious? The reason I am getting lunch delivered is so that I don't have to go out and buy lunch. The solutions I offered were to either have the an extra dish delivered now or just refund me the 6 pounds for the tiffin. They refused to budge on this and the woman I was dealing with was extremely rude.
Don't waste your time dealing with them or ordering for them. Absolutely the worst experience I have ever had. read more