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    Tierra Encantada - Addison

    3.7 (3 reviews)
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    Services - Tierra Encantada - Addison

    Infant child care

    Multiple children care

    Newborn childcare

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    Single child care

    Toddler childcare

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    3 years ago

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    1 year ago

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    3 years ago

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    Cadence Academy Preschool

    Cadence Academy Preschool

    (24 reviews)

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    Since the management change two months ago, this facility has unfortunately gone downhill. My…read more2-year-old has come home with more unexplained injuries in the last few weeks than in our entire two years here. These wounds are often not treated properly, and there have been multiple times where no incident report was filed -- and neither my husband nor I were informed by staff. The assistant director, Vanessa Ortiz, has extremely poor communication skills. It often takes more than a full school day to get a response to emails about serious issues like injuries. When we've tried to address concerns in person, we're met with excuses, not answers -- and certainly no sense of urgency. Also, if you have an issue and ask for the teacher's names (since we don't know their names due to so much turn over), don't expect to get them without the director reaching higher above her and then telling you to reach out to the area or regional director :) Shockingly, some teachers have even stepped in during conversations with other staff and *yelled* at us while trying to defend one another. The stories we're told rarely add up, and it feels like there's a serious lack of transparency and accountability. Supervision in the classrooms is clearly lacking, and poor communication seems to be used as a cover-up rather than a fix. There has also been an alarming amount of turnover among staff and students in just the last two months alone. That said, I want to give a huge shoutout to Mrs. Margie, Mrs. Wanda, and Ms. Jasmine. These amazing ladies are the only reason we're waiting until summer to pull our son. We truly appreciate the love and care you show our baby -- thank you from the bottom of our hearts.

    This place is very unprofessional and doesn't properly supervise the children in its care. It has…read moreworkers who are ineligible to work in childcare and improper documentation/training.

    Happy Tree Child Development Center

    Happy Tree Child Development Center

    (9 reviews)

    We absolutely LOVE Happy Tree. We moved into the area a bit before Covid but kept our twins at…read moretheir previous daycare until Covid hit. We took them out until we could figure out what was going on. When we were ready to have them go back our spots had been filled. I did a search of the area and stumbled upon Happy Tree. Ms. Danielle was extremely responsive and we had a brief phone call before we toured the school. During the phone call with Ms. Danielle it just felt right. When we toured, I knew it was right. When they were enrolled, they had just turned two and within weeks I could see a huge difference in their growth and development. They are now 4.5 and came home one day and recited all the presidents! They are writing and spelling their names, adding and subtracting and much, much more. It's extremely bittersweet that they are moving on and we will very much miss Happy Tree and all they've done to prepare them for their future education.

    My son attended Happy Tree starting at 12 weeks (Jun 2018) in the Infant 1 classroom. He was so…read morewell taken care of. He became so comfortable with the teachers in his class that he would specifically look for them when he walked in the building. They are so loving and caring. I had some apprehension because my son has a hearing aide that needs to be removed for naps and water activities. It is also extremely difficult to get him to keep it in and for other students not to yank at it. They took the time to learn how to place and remove the device and also helped him keep up with it. As he moved up in classes, he became just as fond of the new teachers as the old and they encouraged some independent learning. They also got him to eat vegetables almost everyday which is impossible at home. We wouldn't have believed it if we didn't see it with our own eyes. Another great thing about the facility is you can pop in on your child any day or any time. They have an open door policy for parents and it makes you feel at ease when they are willing to be so open. We moved and had to change child care. It was a difficult decision to make because our son enjoyed his classmates and teachers so much.

    Tierra Encantada - Addison - childcare - Updated May 2026

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