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    Tides by Seabrook

    4.0 (1 review)

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    4 years ago

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    The Salty Dog - Sydney in her new harness

    The Salty Dog

    4.4(19 reviews)
    0.0 mi

    We were camping nearby and stopped here in a bit of a panic due to 5 month old mini aussie getting…read moreout of her harness. The gal there was so sweet and understanding and worked to get us into something more suitable. She and her darling Corgi were wonderful! Thank you!

    Unfortunately, we will not shop here again. Like others have noted in other reviews, the customer…read moreservice here can be tactless and rude. We've spent hundreds here and was looking to spend more today. Arms full of merchandise, my wife was masked and observing social distancing while she waited patiently for a family making a purchase to get checked out. After the clerk checked them out she excused herself to help a man still shopping. My wife placed her items on the counter and waited. And waited. I was on the other side of the store while our dog met another cute little dog. When the man and the clerk approached the counter the clerk said to my wife that she was going to take care of him first! This encouraged the man to push into my wife's space abandoning any social distancing etiquette. Mind you, my wife was not asked she was dismissed with a curt disdain like she didn't matter as long as the clerk could keep eagerly talking to this man. Was she pushed aside because she was a smaller Asian woman? We'll never know. My wife stepped aside and I went over to her. She was upset and wanted to abandon the purchase completely. We left the store and I went back in the at least let the lady know why we not completing the purchase and why we would never shop there again. Perhaps predictably, she was full of excuses saying in essence that my waiting wife was secondary to the man she was helping to complete a selection. Soured by this experience, we left Seabrook skipping our usual snack and/or lunch when we visit. Because of this clerk, the other businesses lost out, too. As I noted before, others have had bad customer experiences here. Thing is, people go to Seabrook for the experience not for this clerk that evidently lacks manners let alone forcing the an interaction that flouted social distancing protocols. We can get pet merchandise anywhere so now that the experience of being there is ruined, there is no reason to return. Like others, I am sure this review will trigger a defensive and patronizing response that takes no ownership.

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    The Salty Dog - Treats, toys and natural dog food

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    New location

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    Dog Wash

    Tides by Seabrook - souvenirs - Updated October 2026

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