UPDATE ON MY BUSTED WINDSHIELD from TIDAL WAVE IN WAYNESBORO......
This incident occurred December 22nd. I was having a day to myself, minding my own mf business and thought it would be a great day for a car wash and I decided to go through the car wash that my husband so GRACIOUSLY pays for, for my 2023 Chevrolet Suburban. -
Well, my good day turned horrible, mid way through the car wash, I heard something that sounded like metal hit my car, just BAM, and went mid way up the hood, my windshield and all across the top of my car..... I can't do anything being in N, hands off the wheel and brakes..... I saw what I thought was a scratch on the windshield, much to my surprise, it was cracked... I immediately pulled off to the side, went and spoke to an assistant manger who at the time had "no idea where the manager was". He left and didn't tell anyone he was leaving, he had been gone for several hours. I have 3 scratches across my hood, a gouged cal and my windshield is now busted all the way across. The assistant manager scrambled to find the "incident report" and advised I would need a couple quotes.
I advised, NO, I'm getting 1 quote, this is a 2023 STILL UNDER WARRANTY and I'm not going to the "cheapest place" to fix my vehicle. The assistant manger understood.
I got the appointment scheduled to get a repair quote and that was on January 2nd..... I submitted the repair quote SAME DAY.....
I have since then called the corporate number 5 times, to date. I have since then emailed the "new" manager 3 times, to date.....
I have yet to get an update. And my windshield is still busted. I was told by corporate "going by there may put an expedite" on things BUT since when did Tidal Waves screw up become MY ISSUE to expedite.... I've been told the last 3 times I've called corporate "I'll expedite this, I see you've called several times"
Well YES I WANT IT EXPEDITED AND REPAIRED at YOUR expense. Your facility did this, I did not! read more