This is literally the worst experience I've ever had with an online streaming company.
To start off with, their website seems designed to specifically be overly complicated. I'd heard of the company through online surveys and figured I would test it out for fun.
I cancelled the service after only using it once, as the quality was a lot worse than Prime Music, which was free for me. Only to have them charge my card and not recognize the fact I had cancelled my account.
Going to cancel it (yet again) I sent a request over for a refund. Three emails requesting information back and forth and I was denied the refund.
Here's a few reasons why TIDAL is now the worst experience I've had.
* A small and irritating screen pops up and takes up more than a quarter of the page at any one point in time when trying to go through their FAQ.
* If you send a request (like I did) should you click on their FAQ section and press the wrong button, your request is then cancelled automatically.
* Finally, my third and forth requests for refund were ticketed in their system and then subsequently closed with no response whatsoever. It emails me when you do that, I can see it TIDAL.
As of April 2020, the TIDAL website seems to be designed to be specificly hard to use and navigate. There's no chat feature, and any subscription service (Hulu, CBS, Amazon) will usually refund a mistaken charge - but not TIDAL.
I marked it as fraud, disputed it on my card and finally received a refund from my bank.
Never again TIDAL. Never again. read more