I've been a patient here for over 5 years and never once had a bad experience. I've had multiple…read moremajor health issues and owe my life to Dr.Loudermilk. I have seen too many doctor's to count having thyroid cancer and heart failure so I know all to well how bad experiences can be. Dr. Loudermilk is a gem to our community and his care is genuine. Even being busy with so many patients I have never felt rushed or as if he didn't care. Thank you Dr. Loudermilk and staff for all that you do!

Loudermilk is okay until you ask questions. Then he is a pompous, arrogant @ss. He doesn't deal…read morewell if you have more than one complaint with a couple of symptoms. He wrote me off and it turns out I'm in stage 3 Chronic Kidney Disease.

Dr.G is the best, Always teaching Me about life around the…read moreworld. Sandy & penny take great care Of me. I'm glad I go here #1

PATIENT BEWARE!! Went to this facility for the first time on a Sunday with extreme back pain. Upon…read moremy arrival I was informed they are out of network with my Insurance even though I was told they accept my Insurance on the phone! I asked what the cost would be as a cash patient with NO Insurance. I was informed the total fee for my 5 minute visit would be $130.00. I agreed to proceed and paid in full the $130. About 3 week after the visit I noticed an additional charge of $146.00 posted to my credit card from CareFirst? I didn't give anyone permission to keep my credit card information or authorize additional charge! THIS IS FRAUDULENT UNAUTHORIZED CHARGES!!! I have contacted them multiple times to resolve and NO RETURN CALL!

I presented with laryngitis, sore throat, headache, cough, body aches and chills. I also requested…read morea Covid test which they did and was negative. Whomever I saw, didn't do any type of physical exam. Didn't look at my throat or offer a strep test. Didn't listen to my lungs to see if I had bronchitis. Didn't look up my nose, which of course is gross, but necessary. I could say that I gave 1 star because of the unsterile looking waiting area etc... but I would overlook all that if I felt like I had been getting the care I needed. There was a very tiny wait which at the time felt like a positive. Now I know why there was no wait.

Simply put, dr. Grim is unprofessional, rude and childish and it doesn't appear he has much concern…read morefor his patients and their health. We( my husband and I went with him because he was very sick and lost his voice) saw Dr. Grim as a follow up to an emergency room visit. He told us he didn't know how we were even permitted to come to the office because my husband has symptoms that could be covid. ( he was tested in er and negative and was told to go to the dr for follow up) We explained my husband was having severe throat pain, coughing, ear pressure and extreme exhaustion ( sleeping more than 18hours a day) The doctor listened to his chest and said he was going to prescribe a steroid and said it was probably covid. I asked if he could look at his hear that was giving him trouble, then he did. I asked him how to get a lab test done for covid. He said he didn't know. I asked if the hospital offered it and he as a doctor could write up a request. He left the room to find out. Overall we felt like he wasn't very thorough and pretty dismissive because he assumed it was covid. We went and got the covid test- negative and he went through the steroid and the antibiotic ( prescribed at er) he continued to be sick. (3 weeks) And so I called the practice to see if we could see another doctor, they wouldn't let us but said we could see a nurse practioner and they scheduled it. It seemed he was getting better so we canceled that appointment. Then, by the weekend he got worse. I spent 2 1/2 hours on the phone waiting to talk to a nurse and she gave us advise on how to treat his symptoms until we could see a doctor and they scheduled us with a nurse practioner for that Monday. We were called before our appointment and told we were red-flagged because of covid symptoms, and needed to go virtual I explained that the nurse said we needed an in-person appointment and that my husband tested negative twice for covid. They permitted us to come in. When they called us back they informed us that we would be seeing Dr. Grim because they won't let us move to a nurse practioner. So we saw dr. Grim. Before even checking my husband dr. Grim jumped on his computer and said he was ordering my husband a chest x ray and bloodwork. I explained that he had a white soar in his throat and still had ear pressure. The dr. looked quickly at his throat and ear. Then he said he was prescribing him an antibiotic. I said " are you sure?" ( because I was worried about a second round of antibiotics and he couldn't tell us what was wrong) He snapped back " No I am not sure, I have only been a doctor for many years and I don't know what I am talking about" Then he went on to say that he saw in my husband's file that we requested to see another doctor and he didn't appreciate that... He went on to say that hundreds of people come to him as a doctor and we should find another doctor. He went on to say "good luck" because other doctors are not taking new patients. I tried to steer the conversation back to the care of my husband and asked him a question about the extreme exhaustion my husband was experiencing ( sleeping 18 plus hours a day) and how it has gone on for 3 weeks... and he turned his back to me and refused to talk to me. And so I asked my husband to see if he could get him to answer him and I went to the waiting room. I later went up to the receptionist with my list of questions and asked her to take them back to my husband and I requested for the practice manager to call me. That was yesterday @ 8:30 am and it is 12:30 the next day and we haven't been called. So far, my husband is still very sick, no change and we don't know our next step. We have tried to get a new doctor but they can't see us till the end of the week ( new patient appointment) Simply put, dr. Grim is unprofessional, rude and childish and it doesn't appear he has much concern for his patients and their health.