Roger and his team were actually early to my appointment and very professional. They went above and…read morebeyond my expectations. My car has never been treated so well. They also stayed longer and washed some of my coworkers cars. All of us were very pleased with their service. Will definitely call them again. I love the convenience of getting my car wash wherever I am. Thank you!

Pros: - Roger (whom…read moreI was in contact with exclusively) said he would drive all the way from Ft. Lauderdale (where they usually do business) to Miami (where I reside) to detail my vehicle; Which is going above-and-beyond. - Roger was accessible through, both, the company's telephone-number and through text. Cons: - Roger's demonstrated communication-skills, overall, did not represent that of a professional business-person ( E.g: He did not let me know, in any way, the morning of my scheduled appointment that our appointment is confirmed, or that he's on his way OR that he's late due to mechanical-issues with his truck). As a result of him not knowing how much longer it would take to have his truck up-and-running again, and due to my busy schedule, I was unable to wait for him and, thus, had to cancel my appointment. *Needless to say, this review is not on this company's auto-detailing performance, but, rather, on their (Or, at the very least, Roger's) ability to communicate to their clients.

STAY AWAY FRAUD, CON ARTIST, LIAR, THIEF I met the owner Henry at the restaurant I used to work…read moreat.In Oct 2024He seen me crying to a coworkerI was unhappy at my job, struggling to pay my bills single mom, dealing health issues for almost 2 yrs found out I was living w/black mold, caring for my father with multiple myeloma. I was over life! that's when he offers to do an oil change for me it was past due. Fast forward to Jan. my check engine light came on took to advanced It said Tran E solenoid, henry tells me bring it in had my car almost 2 months it's in the back of yard nothing is being done to it I'm having to call him and get updates by now. I am no longer working at the restaurant and the house I was living in with the mold where I had to leave my dogs. The owner suddenly passed away February 9 now I'm faced with having to find a place that will accept to pitbulls along with no income car payments are getting behind I owed $1140. He talks me into putting a mechanics lien on my car to help me get on my feet. It's wrong it's fraud but I was desperate I agreed I find out from a letter when I go to take my dogs out of the moldy house that they're still living in that the bank has possession of my vehicle. He didn't even call me to tell me they picked it up. They paid $5700 for my car that he did not fix not to mention when I drop the car off I left them with $150 , at this point, I go by the shop and that's when he tells me he has cancer with his red blood cells. I asked what kind he gives me no name tells me he has to contact his company and he will call me tomorrow at this point he still not contacting me. I show up at the shop again. I'm told he didn't show up. He's in the hospital. I park around the corner five minutes later only to see Henry pull up to lock up his shop , he took me on a high-speed chase at one point I even asked him to not put the lien on it or withdraw it. Here are our text messages.

Keith saved my mother $1000. Honda wanted to replace her undercar splash guard that commonly have…read moreproblems on Honda civics. I directed my mother to take it to Downtown total car care. After inspecting the vehicle they noticed that it simply had come loose and didn't need to be replaced it just needed to be secured with some new screws and a couple adjustments. Honda was trying to replace the whole part and charge over $1000.

Bad business they don't honor there coupons Bait and switch give 1 price and charge you doubleread more

This place will scam you.. I have spent $22,000 in the last…read morefew months fixing problem after problem with my van .. Every time I would get something fixing another problem would arise a fee days later and I would bring it back in and it ended up costing me about $22,000 in total over about 2 months The last problem i had was supposedly a transmission line broke and the transmission needed to be rebuilt that cost about $6,500 I was without my van for well into 3 weeks because they said they were waiting for a part to come in for my transmission rebuild.. I finally got my van back and immediately started having problems with the way it was going into gear and shifting.. So I brought it to a dealership to get it looked at because I was tired of dealing with this mechanic shop and the amount of money I have spent there trying to get my van to work properly..it should practically be a new van .. the ac was the first job done and still having problems with that after them charging me $3,000.. Anyway back to the transmission rebuild.. Once I brought it to the dealership ,the dealership found that Empire auto care installed a junkyard Transmission in my van that had altered vin numbers and they charged me for a rebuild.. They knowingly installed a junkyard Transmission with altered vin numbers ( ground off ) with green spray paint.. Its a federal offense to tamper with any vin numbers on any Vehicle Motor Transmission I have filled a police report and filed a report with the attorney General office .. I have also hired an attorney as this place needs to be held accountable for what they have done .. This is fair warning to anyone reading this not to use this place as they come across nice but will cut corners and deceive you for profits .. They only offered to install a new transmission after getting caught so they could cover up the fact they defrauded me out of thousands of dollars... What they did to me is criminal and will be dealt with accordingly.. I would never use this place or refer them to anyone.. I don't care what it cost me they will be dealt with for doing what they did.. Installing a transmission on a vehicle where the VIN number has been obscured or removed raises serious legal and ethical concerns. A VIN is a unique identifier required by law for all vehicles and is crucial for verifying ownership, tracking vehicle history (including accidents and recalls), and preventing theft. Here's a breakdown of the potential issues and actions: Legality and risks Felony Offense: Knowingly possessing or transferring a vehicle or part with an altered or missing VIN is a serious offense in most jurisdictions, potentially resulting in jail time and hefty fines. Stolen Vehicle Presumption: A vehicle with a missing or tampered VIN is highly suspicious and could be presumed stolen until proven otherwise. Voided Sale/Title Issues: Even if not stolen, a damaged or missing VIN can create difficulties with obtaining a clear title, selling the vehicle, and insuring it. Liability for the Mechanic: A mechanic who installs parts without a valid VIN could face legal consequences, especially if the vehicle is later determined to be stolen or linked to other illegal activity. You keep flagging my review Interesting concept to cover up what you did to me

I found this place through Groupon and I spoke to a gentleman named Carlos for a reservation. He…read morewas super sweet over the phone and gave me a same day appointment. When I went in person I met with a gentleman named Abby and he was super amazing and informative. While I waited for my car to be serviced I spoke to him and enjoyed my conversation. He was funny and attentive. My car didn't take long to be serviced and the gentleman that serviced my car his name was Pinedo. He was super professional and he even left a sticker on my glass that shows when I have to do my next oil change. I would definitely come back to get my oil change with this great customer services.

Carlos! You ruined us man! Poor guy should not be receiving…read moreclientel.. Mis-quoted me the price.. Snippy and borderline sociopathic.. Was really pleased before with the fellow I had 6 months before, would have loved to be loyal customer.. RIP to your business brother.

I found this shop via a facebook ad -- and read the reviews on Yelp which were mostly 4-5 stars. I…read morebrought in my SUV for a possible throttle body problem that another shop couldn't repair. (Vehicle wouldn't drive over 10mph due to its' engine design) I also chose them because they offered free towing. I explained my problem on the phone and they said they'd do a diagnosis of their own. So had them come pick up my SUV. It took them a few days to figure it out, and they eventually they discovered it was the transmission not being able to go into 4th gear and confirmed that it was not my throttle body. Now, I needed my transmission rebuilt!! Since they had me up on the rack already and the car wouldn't drive, I didn't want to be without a vehicle for emergency reasons, so I agreed to their repair quote. (Seemingly way over priced @$99/hr labor charges). That took about a week to fix, and to their credit they even discovered that in the process of fixing it another transmission problem happened while they were repairing it and fixed that under their warranty. Much appreciated. While they had the vehicle I inquired about fixing a clicking noise from behind my dash dealing with the air flow actuators. They said they could fix it. They figured out what was wrong and got me a price -- a few hundred, but not bad considering, so I approved the additional costs. Here's how they lost 4 stars and any future business. When I came to pickup my SUV -- I noticed that the dash was damaged and had a long crack in it and a piece was chipped off. This was obviously from their attempts to diagnose and fix the air flow issue. The dash had clear signs of recent damage due to being forced or something stressing the plastic such as pressure from trying to pry off the trim, leaning or dropping something on it. When I asked them about it (Mike, owner or manager, not sure) - they said that they didn't break it and tried to explain where they actually did the work, which was in the driver's leg area. I assured them that it was not broken when the took possession of the vehicle. They refused to take ANY responsibility!!! When I pushed if they could get a replacement part they refused. Mike said they'll install the part for me for free if I found the part. They wouldn't even consider reimbursing me for the part. WTF sort of Bull Sh*t is that? So, if they accidentally punctured my gas tank would that would be my problem too??? NO! I bet they would fix it on their own and chalk that up to cost of doing business. Subsequently -- when I got home and researched how to remove this trim part - found out that it's a very easy process to remove it. It was obvious that they had NO CLUE on how to remove the trim to access behind the dash, and probably didn't even attempt to look it up online. I also discovered that a 2nd piece of trim was also damaged in attempting to make the quested repair. The worst and most insulting unprofessional part of all this is that they didn't even have the balls to let me know this happened in advance. What did they think - I wouldn't see a crack on my dash that I drive daily?? So Mike -- what do you have to say about this? It will be a cold day in hell before I use them again. I suggest you stay away too.

Great service, fast and professional. Definitely will come back & absolutely recommend this place.read more