Let me start off by saying that Orlando is great! Really a wonderful therapist! He's warm and genuinely cares. If I could give him his own review it would get 5 stars but he needs to get out of Thriveworks and open his own practice or join one that isn't primarily concerned with money. Yes, people need to get paid for the services they offer. I'm not disputing that by any stretch of the imagination, but keep reading. There's a $99 yearly subscription fee (what?) & a $100 fee if you're late (tho in all fairness Orlando waived it for me the couple times I was late but he did warn me Liz wouldn't be so forgiving if she found out.)
Liz Levy on the other hand... ugh. Communication is not her strong suit, or so it seems. Pretty sad for a "therapist."
She requires a credit card on file before they'll even talk to you about setting up an appointment. My mistake for not recognizing the red flag.
Just to describe my experience with them:
I took a short break from therapy to focus on other things but had a remaining balance. I completely forgot about it and had she simply reached out to me I would have happily told her to run my card for it and settle the issue. But no, she just ran it on a completely arbitrary date without any notification of any kind and I got a surprise email saying "thank you for your payment."
You know Liz, sometimes if you just communicate with people they will happily resolve any issue there may be. You don't have to underhandedly charge people behind their backs without any communication. She was incredibly rude on the phone when I spoke to her about it and conveyed a hugely over inflated sense of self importance. I cannot believe a "therapist" would speak in such a manner to a client but I guess since I was seeing Orlando and not her she doesn't give a rat's ass.
Stay far FAR away from Thriveworks! Orlando, get the F out of there and open your own practice. You rock and need to be on your own instead of underneath the boot heel of Liz Levy. read more