I spoke to counselor Stan Harlan on July 26, 2017 at 4:43 pm. After briefly discussing my issues, he tells me that he has an opening the following Friday (August 4, 2017),mid day on Wednesday (August 2, 2017), or 5:00 pm on Wednesday (August 2, 2017).
These were my options for a quick appointment, or wait until a couple months down the road. I decided to move my work schedule around and scheduled an appointment for 5:00 pm, August 2, 2017.
Stan was good about taking down all of my insurance information when speaking to me on the phone.
Fast forward to today, the day of the appointment. I arrive at 4:50 pm. I go to what appears to be a "check in" counter, but said counter is covered with a curtain and a sign that says to sit in the waiting area and that my assigned provider (Stan Harlan) would come and get me from the lobby area.
I see Stan come out of his office area with what appears to be his 4:00 pm appointment. I knew it was Stan due to seeing his picture on the website.
Stan walked by another time shortly after, but did not call me in. In my mind I'm thinking that he's doing his notes to close out his 4:00 pm session.
At about 5:45, a couple walks in and sits down in the lobby area. At 5:54, Stan walks out and calls in the couple. I then ask Stan if he forgot about me, his 5:00 pm appointment. Stan asks for my name and then tells me that he did in fact forget me. I asked him if he remembered talking to me a week prior and he stated yes. He added that he forgot to put me down on his calendar.
Stan lacks professionalism. People make appointments with counselors for their own individual reasons. Stan apparently does not take his clients and/or potential clients serious enough to mark them down on his calendar. He was good enough to get my insurance information, but not to mark me down on his calendar.
Do not use this counselor. He apparently forgets about his clients. read more
