Honestly one of the worst service experiences I've had. Went for lunch and no one came to ask us for our order for 15 mins after we had sat down. Went to the bar and asked if we could order there, they told us no and someone would come by. We waited so long we went to put our coats on and leave and suddenly someone finally came over. His badge said he was the "duty manager". Finally ordered and the sandwiches came out. They were fine, standard pub fare. My mum ordered a cup of earl grey tea. They didn't bring milk and when she asked for some the same manager was shouting at the top of his voice so everyone could hear how "unusual" it is to add milk. Who cares? No need to embarrass her. Used to come here all the time and won't be back. Heard many others around us have similar issues. read more