I had the worst customer service experience in memory in 3 Rivers Marine in San Angelo.
My experience began in mid June 2022 when I took my Intimidator ATV in to have a shifting problem fixed. 3 Rivers advertises themselves as a dealer and a repair shop for this brand. After 10 months (June 2022 - April 2023) and $5,000 later I am in the same place as I was in June 2022. When I complained and asked for a refund, Tom, the owner became hostile. He told me he would take all the parts off the machine and put the old parts back. When I accepted, he retracted that and told me this is the way Intimidators are. He got on a new Intimidator (3 Rivers is an authorized dealer for the Intimidator brand) and worked the gears with difficulty (mind you, he wouldn't allow me to touch the new machine to test this for myself). Then when I argued that this was not acceptable and questioned why I was not told that Intimidators don't / can't shift well, then things got ugly. He began swinging his crane around in my direction and pointing it at me. When I asked him to stop waiving his cane at me, he told me it was his place and he'd do what it wanted. Then within the span of the next 10 minutes he accused me of being dishonest (by making it sound that I wanted to cheat him), told my father (who had come along for the ride) to shut up and not talk when he attempted to plead our case (because Tom said he wasn't only talking to me and not him), then implied that I would try steal my machine without paying my final bill by threatening to call the police if I tried to get on the machine and take it even though I made no attempt to do so and then had the machine driven back into his shop (to hold it hostage). When I finally agreed to pay the bill get my machine back and I had given him my credit card and paid my bill, he further held my machine hostage and refused to give me my machine unless I signed a paper saying I would not contest my bill with the credit card company (again accused me of being dishonest).
I have never been treated so poorly nor received such bad service as I received from Tom the owner of 3 Rivers Marine. To say that I am dissatisfied is an understatement. There is absolutely no way that I can recommend this business and unfortunately to the contrary. My experience is that the quality of the work is poor, the service beyond slow and the owner is a very unsavory character. read more